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Monday 9am - 5:30pm Tuesday 9am - 5:30pm Wednesday 9am - 5:30pm Thursday 9am - 5:30pm Friday 9am - 5:30pm

Livework studio

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Livework studio

We design services that impact on businesses and make a difference for their customers. We design cu We are one team. London
Livework Studio Ltd.

Livework is a unique multi-disciplinary team of designers, technologists, social anthropologists, marketeers, management consultants, operations professionals and entrepreneurs who bring an experienced, pragmatic, rigorous and passionate approach to the development of new breakthrough service propositions for clients. We share common goals; to create innovative services and to improve existing one

s. In doing so, we want to make services better for consumers, for business, for society and for the environment by using resources in a more effective way. We combine the most effective mix of skills and talent for each client engagement, regardless of location. Registered address:
86-90 Paul Street
London EC2A 4NE

Rotterdam
+31 (0)10 465 43 44
Hofplein 20
3032 AC Rotterdam

São Paulo
+55 (11) 3063 1925
Livework São Paulo
Rua Haddock Lobo, 585
São Paulo

16/02/2023

Have you ever heard of ‘Goodhart’s law’?

"When a measure becomes a target, it ceases to be a good measure."
Unfortunately, some of the most striking examples of this law can be found in measuring customer experience. For example, using the Net Promotor Score (NPS) as an employee feedback system.

This maybe has the noble goal to incentivise your employees to become more customer-centric. But it often results (also) in your employers asking for a good review.

Have you ever cheated the metric system for good targets? Or were you asked to cheat for your service provider? Let us know in the comments!

09/11/2022

Livework Rotterdam is hiring! We’re on the lookout for a Studio Operations Manager. Are you going to be our new colleague?

The role:
✅ Support the smooth running of the Rotterdam studio by looking after the people.
✅ Supervising the “back office” of our operations; key functions like planning, management support and the physical studio space.
✅ Supporting our management & HR teams.
Interested?

Find out more about the role in our link in bio.

We’d love to hear from you!

08/11/2022

Do you want to build on your professional service design skills to create valuable impact for your clients or your organisation? Do you want to deepen your knowledge of service design methods and learn how to plan successful projects? Then our advanced techniques course is for you.

This two-day training will bring your service design skills to the next level. Join us in London on December 1&2 2022.

✨ Receive a 20% discount with our early bird offer, using the code: LW_20. This discount ends on November 14th.

👉🏽 Grab your tickets in our link in bio.

07/11/2022

Smart technologies aim to make tech more human.

We’ve been fooled into thinking that sticking a chip into something will always be an improvement.

For us making smart technologies work for real people means 3 things:

1️⃣Build on real needs.
2️⃣Understand the difference between digital and real-world behaviour.
3️⃣Align with people’s values.

Discover the article by Lead Service designer Jelte Timmer

02/11/2022

Livework is proud to participate in the first edition of the Service Design Global Café event tomorrow!

Measuring service performance is a hot topic and for this upcoming session Liveworker will take the virtual stage and explain how we do this at Livework. The session will be hosted by Brian Gillespie and Birgit Mager.

What to expect?

✅ Liz will present her Touchpoint article ‘A Better Approach to Measure Service Performance’
✅ Q&A with the author
✅ Exciting breakout sessions for networking!

Sounds interesting? Grab your coffee and sit with us on November 3rd at 15:00 CET.

Register now through your SDN Membership Dashboard under the Discounts Section.

31/10/2022

Liveworkers, Ben, Louka and Stein, had the honour of hosting our second two day masterclass on innovation, at the circular entrepreneurship hub, in this month.

We discussed the importance of transitioning current systems - a city, a sector, an economy towards a more sustainable future, diving into both the theory and practice.

In this workshop participants explored , (non)human actors, exchanged values and leverage points.

We especially enjoyed exploring non-human actors and how they can affect , like the weather, flora and fauna, and legislation.

Interested in attending the next edition? Leave us a comment!

26/10/2022

A big thank you to CLICKNL, Marijke Idema for inviting us to host a great work session together with our very own Liveworkers Stein Wetzer, Alexandra Coutsoucos, and Wiktoria Łucarz at the yesterday. We discussed the design of public spaces for well-being, exploring radical empathy and collaboration.

We were very inspired by the diverse group of participants exploring both and system . Thank you all!

Interested in these subjects? Please reach out to Alexandra Coutsoucos or Stein Wetzer.

21/10/2022

Meet our new liveworkers, what better way to introduce them than asking, what service design means to them…..

Charlotte Kuijpers - Junior service designer : I think of service design as a continuous dialogue between the rational and the subjective. To me, it is the ultimate way to navigate complex human systems and find solutions that make experiences more valuable.

Rodney Van der Knaap -Junior service designer: To me, the core of service design is a deep understanding of people. The special value of this exploratory and cooperative way of working is learning about the needs, aspirations, and beliefs of users and figuring out how to link all components of an organisation to act on this.

Fabienne Van Leiden -Service designer: I truly believe that service design and service strategies can create innovative organisations that generate value for their customers and positively impact the world.

14/10/2022

We are very excited to welcome Wiktoria, Gijs and Josh to Livework.

What better way to introduce them than to ask them what this subject we are so passionate about means to them.....

Meet our new Liveworkers:

✨Wiktoria Łucarz-Service design intern: For me, service design is a way of working together to change the world into a more liveable, just and sustainable place. It is also a way to fulfil my personal curiosity about people and organisations and my drive for complexity.

✨Gijs Rempt - Service design intern: For me, service design holistically combines user-centred design and business strategy into realistic design interventions. This serves to redefine the way we think about how we as humans interact with each other, the planet and ourselves.

✨Josh Brown - Finance assistant: Livework for me is about balance and improving the way companies and employees at all levels live and work.

03/10/2022

With the rise of climate change a new idea is gaining popularity: apps to track your CO2 footprint and take action.

Discover this article on the rise of carbon tracking apps , where we share our most current research on the birth of carbon impact, Individual vs collective responsibility, and how to encourage collective action.

Additionally the article explores insights on what a successful carbon tracking app would look like, and the progress needed in current app models to integrate a collective element, beyond individual behaviour.

Discover the article by and Jelte Timmer

20/09/2022

'Courage to Design for Good' is the theme of the Service Design Global Conference 2022, taking place this October 12th, in Copenhagen, Denmark.

We are delighted to contribute. Please join our workshop on 'The clover 4: Design sustainably by default', by Liveworkers , Service Designer, and Anna Van Der Togt, Senior Service Designer and our Lead Sustainability.

They will discuss the ecological sustainability lens as the 4th perspective on change, complementing the lenses of Desirability, Viability and Feasibility.

“As we believe every innovation should deal with the transformation challenge at hand and the effect it will have on our planet, we need to structurally integrate these four perspectives in change frameworks and management tools. We can resolve user-related challenges, but balance them with cost drivers, organisational capabilities, and ecological ambitions.”

The workshop will reflect on how to systematically invite the sustainability lens into designing, measuring and managing services and how to elevate our toolbox to operate sustainably by default.

⭐️When: October 12th from 12:00 - 16:00

⭐️Venue: Red Cross, Copenhagen, Denmark

It's an in-person only event.

Learn more about the program & get your tickets in our link in bio

€145 per person, please note there are limited tickets available.

01/09/2022

The 20th edition of the Netherlands' largest Marketing Insights Event , will take place on 20 & 21 September 2022. Featuring 70 high-quality lectures, workshops, and masterclasses, to present the latest trends and developments in the field of marketing and data analysis.

It's our pleasure to announce that , Senior Service Designer at Livework, and , Managing Director at Livework, will host the interactive talk on the 20th of September: 'Learn from Google Maps! Structuring insights using a customer journey framework'.

Journey frameworks are the maps of maps that help us situate our data, insights, and knowledge gaps. Join this talk to understand why and how to set up your journey frameworks, in order to structure insights and build strong customer experiences.

✨Learn more about the talk in our link in bio.
✨MIE day-tickets @ €149,50 (excl VAT)

Address

London
EC2A4NE

Opening Hours

Monday	9am - 5:30pm
Tuesday	9am - 5:30pm
Wednesday	9am - 5:30pm
Thursday	9am - 5:30pm
Friday	9am - 5:30pm

Website

http://www.liveworkstudio.com/

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