RedQuadrant

RedQuadrant RedQuadrant is an exciting new efficiency and transformation consultancy for the public sector. How can we do this? We practice what we preach.

We have a track record of supporting clients to actively grasp the potential of change, and focus on producing robust, useful, and well-evidenced strategy and delivering effective transformation. We recognise that clear shared outcomes, strategic vision and top level and political alignment are equally critical success factors to effective community engagement for the success of projects. We offer

proven, experienced consultants for substantially less cost than the big, traditional consultancies. We run a lean organisation – just what we help our clients to achieve. Unlike traditional consultancies that have a large, permanent consulting staff to pay, we are a team of independent consultants working as a single firm with clear quality assurance and expert project management. As a result, you get big consultancy returns, without the hassle and at a lower price tag.

Collection of posts on 'relational public services'
25/03/2026

Collection of posts on 'relational public services'

A collection in one place of some recent posts, including version 1.0 of my paper on ‘degrees of relationality in public services’: 2026-03-11 the ladder of relationality in public serv…

24/03/2026

Know your story. Understand how organisations actually behave. Look at the informal, purpose-driven spaces for learning and change. Jane Exkford has a lot of lessons for anyone who cares about https://buff.ly/Gy8YCzl

A response to The Inner Work of System Leadership — Kania, Ruparell, Senge, and Hamilton (2026)
18/03/2026

A response to The Inner Work of System Leadership — Kania, Ruparell, Senge, and Hamilton (2026)

This is a good piece and will deserve its popularity - but I think it lacks the real grit in the oyster. Here's my response to John Kania: Your question begs the question, doesn't it? "How important do you think it is for leaders to do their inner work and trauma healing work?" well, yes, put it tha...

What do we mean when we say 'relational' in public services? https://bit.ly/3NaAudc
17/03/2026

What do we mean when we say 'relational' in public services? https://bit.ly/3NaAudc

What do we mean when we say ‘relational’ in public services? Not ‘be nicer’. Not ‘have a chat before the assessment’. Not ‘relational good, transactional bad’. Relational is about how the world is ordered. - A transactional world says: make your request, I’ll process it how I choos...

What do we mean when we say 'relational' in public services?
17/03/2026

What do we mean when we say 'relational' in public services?

What do we mean when we say ‘relational’ in public services? Not ‘be nicer’. Not ‘have a chat before the assessment’. Not ‘relational good, transactional bad’. Relational is about how the world is ordered. - A transactional world says: make your request, I’ll process it how I choos...

If, as Casey says, social care is the 'sixth giant', are we prepared to treat it as critical nation-building infrastruct...
05/03/2026

If, as Casey says, social care is the 'sixth giant', are we prepared to treat it as critical nation-building infrastructure?

Baroness Casey just did something rare in adult social care. She named the thing we keep skirting around - it's what she was appointed for. Beveridge had five ‘giants’. Casey says we now have a sixth: how we support an older, sicker population and greater levels of disability. And she’s right ...

Relational public services good, transactional bad? That’s not how real systems work. And it’s not how change happens. M...
03/03/2026

Relational public services good, transactional bad? That’s not how real systems work. And it’s not how change happens. My ladder of degrees of relationality might help:

Relational public services good, transactional bad? That’s not how real systems work. And it’s not how change happens. I’ve sketched a way to think about this: not a maturity model, a ladder of degrees of relationality. It’s diagnostic, and a way to plan movement. If we see relationality as ...

Thinking about make/buy/merge/demerge/shape the market in public services/local government reorganisation? Introducing t...
24/02/2026

Thinking about make/buy/merge/demerge/shape the market in public services/local government reorganisation? Introducing the RedQuadrant Delivery Leverage and Control Matrix:

Most 'delivery model' debates are really arguments about control. This is going to be critical in . - In-house vs outsource. - ALB vs JV. - Shared service vs mutual. - ‘Build a market’ vs ‘keep it simple’. We often jump to a preferred structure… before we’ve...

Public services don’t fail primarily because of money, digital, or process but because they are numb to themselves. Syst...
17/02/2026

Public services don’t fail primarily because of money, digital, or process but because they are numb to themselves. Systems practice is a humanism; a responsibility. We draw a line: service / citizen. Systems practice helps us see the implications of that and work relationaly.

Public services don’t fail primarily because of money, digital, or process. They fail because they are numb to themselves. At the Systems Thinking Systems Practice conference in March, I'll make a simple - and challenging - claim: systems practice is a humanism. Not models, toolkit, methods. Not a...

03/02/2026

Where in your service is the exact moment a person stops being a human being with a story, and becomes ‘a case’ that nobody truly owns?

Here’s the RedQuadrant cheat sheet for more relational customer-first services.

https://buff.ly/Bk5oqW0

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