Disability Aviation And Maritime

05/04/2025

If you’ve made a complaint to an airline or airport and feel like you're being ignored — that’s where we come in.

At Disability Aviation and Maritime, we’ve built a strong name for ourselves in the aviation sector by standing up for passengers, especially those with disabilities or additional needs. Airlines and airports are listening, because we know the law — and how to use it.

We work for you, to make sure your rights are respected and that you get what’s fair. Whether it’s poor treatment, inaccessible services, or a refusal to acknowledge your rights, we can help you take it further.

We use laws and regulations from around the world, including:
UK Equality Act 2010 – protects your right to non-discrimination when accessing services, including airports and airlines.

EU Regulation 1107/2006 – requires European airports and airlines to provide free assistance to passengers with disabilities.

US Air Carrier Access Act (ACAA) – sets strong rules for accessibility and non-discrimination on US flights.

Civil Aviation (Access to Air Travel for Disabled Persons and Persons with Reduced Mobility) Regulations 2007 (UK) – legal duties on UK airports and airlines to assist disabled passengers.

Montreal Convention 1999 – covers international rights for delay, damage (including to mobility aids), and lost luggage.

ICAO and IATA Accessibility Guidelines – international standards that many airlines and airports are expected to follow.

If you're not being treated fairly — no matter where in the world it happened — we’re here to help you challenge it.

Fill out the form below with all the details of what happened, and upload any photos, screenshots, or documents that can support your case. The more you provide, the stronger we can fight for you.

We’ll work to get you what’s right — wherever you fly.

Helping passengers with sensory processing conditions and additional needs navigate travel with ease and comfort. Your partner in inclusive aviation and maritime services.

05/04/2025

I’m going to say it how it is — I’m disgusted by the actions of Wilson James the passenger assistance provider at Heathrow Airport.

This weekend, around 500 of their staff are on strike, yet there has been a shocking lack of transparency, media coverage, or public communication. No updates from Heathrow Airport. No alerts to airlines. No warnings to passengers.

For people with disabilities — this is unacceptable.

Wilson James has shown complete disregard for the people they are contracted to serve. Their failure to communicate this disruption demonstrates one thing clearly: they do not care about disabled passengers, their legal duties, or the consequences of people missing their flights.

If you or someone you know has missed a flight or been affected by this due to Wilson James’ actions, and you need support getting refunds, rebooking flights, or claiming accommodation costs — we are here to help.

Contact us at: [email protected]
Let’s hold them accountable.

04/04/2025

✈️ Tired of airports and airlines ignoring your complaints? You’re not alone — and you don’t have to face it alone.

Too many disabled passengers are being let down by aviation providers who fail to listen, act, or take accessibility seriously. If you’ve been dismissed, passed around, or left without answers — we’re here to help.

📩 Make a ticket at https://disabilityaviation.freshdesk.com/support/tickets/new

Disability Aviation and Maritime now offers dedicated support for passengers dealing with accessibility and disability-related issues in aviation.

This includes:
🔹 Complaints that go nowhere
🔹 Poor assistance at airports
🔹 Website and booking barriers
🔹 Mishandling of assistance dogs
🔹 Any experience that breaches your rights under the Equality Act 2010

Where appropriate, we can help escalate complaints, make representations to regulators, or assist with legal processes — always with your informed consent.

It's time the industry stopped brushing disabled passengers aside. Let’s hold them to account, together.

03/04/2025

✈️ Tired of airports and airlines ignoring your complaints? You’re not alone — and you don’t have to face it alone.

Too many disabled passengers are being let down by aviation providers who fail to listen, act, or take accessibility seriously. If you’ve been dismissed, passed around, or left without answers — we’re here to help.

📩 Email us at [email protected]
Disability Aviation and Maritime now offers dedicated support for passengers dealing with accessibility and disability-related issues in aviation.

This includes:
🔹 Complaints that go nowhere
🔹 Poor assistance at airports
🔹 Website and booking barriers
🔹 Mishandling of assistance dogs
🔹 Any experience that breaches your rights under the Equality Act 2010

Where appropriate, we can help escalate complaints, make representations to regulators, or assist with legal processes — always with your informed consent.

It's time the industry stopped brushing disabled passengers aside. Let’s hold them to account, together.

03/04/2025

✈️ Tired of airports and airlines ignoring your complaints? You’re not alone — and you don’t have to face it alone.

Too many disabled passengers are being let down by aviation providers who fail to listen, act, or take accessibility seriously. If you’ve been dismissed, passed around, or left without answers — we’re here to help.

📩 Email us at [email protected]
Disability Aviation and Maritime now offers dedicated support for passengers dealing with accessibility and disability-related issues in aviation.

This includes:
🔹 Complaints that go nowhere
🔹 Poor assistance at airports
🔹 Website and booking barriers
🔹 Mishandling of assistance dogs
🔹 Any experience that breaches your rights under the Equality Act 2010

Where appropriate, we can help escalate complaints, make representations to regulators, or assist with legal processes — always with your informed consent.

It’s time the industry stopped brushing disabled passengers aside. Let’s hold them to account, together.

01/04/2025

🚨 BREAKING NEWS: The World’s First Sensory-Friendly Jet Engine! 🚨

In a groundbreaking move, aircraft manufacturers have announced the first-ever sensory-friendly jet engine, designed to produce a gentle hum no louder than a purring cat.

🔹 Noise-reducing technology ensures the aircraft is quieter than a library.

🔹 Soothing aromatherapy mist is released during takeoff (lavender for relaxation, citrus for alertness).

🔹 Soft-glow lighting changes based on passenger preferences.

A spokesperson stated:
“We understand that traditional engines can be overwhelming for neurodivergent passengers. This new design will make flying a truly calming experience.”

The first test flight is scheduled for April 31st, 2025. Stay tuned!

31/03/2025

✈️⚓ Making Air and Sea Travel Accessible for Everyone

At Disability Aviation & Maritime (DAM), we envision a world where no traveler is left behind.

Accessibility isn’t a feature – it’s a fundamental right. Yet, for too many passengers with sensory processing conditions or additional needs, travel can still be a stressful and exclusionary experience.

That’s why we’re calling on aviation and maritime partners to join us in reshaping the journey.

🤝 Why partner with us?
Because together, we can:
✅ Set new industry standards for accessibility
✅ Build inclusive travel experiences from the ground up
✅ Create environments where all passengers feel safe, understood, and supported

We're already working with stakeholders who share our mission – and now, we’re ready to do more.

Let’s collaborate to pioneer innovative, scalable solutions that make travel not just possible, but enjoyable for everyone.

📞 Ready to take the next step? Call us today: +44 330 113 1776
👉 If you're in aviation or maritime and believe in inclusive travel, let’s talk.

29/03/2025

At Disability Aviation & Maritime (DAM), we believe that travel should be a right, not a challenge.

Far too often, individuals with sensory processing conditions and additional needs face unnecessary barriers when traveling. We are on a mission to change that.

Our goal is simple but powerful — to revolutionize the aviation and maritime industries by making them truly accessible, inclusive, and welcoming to all.

Our Vision
We envision a world where no traveler is left behind. A world where accessibility is built in from the start — not treated as an afterthought.
At DAM, we are committed to collaborating with industry leaders, driving meaningful change, and pioneering solutions that remove barriers and restore dignity to every journey.

Let’s work together to create a future where everyone can travel freely, confidently, and comfortably.

If you’re ready to make your organisation more inclusive or want to learn how we can help, give us a call today on +44 330 113 1776. We’d love to hear from you.

28/03/2025

We are delighted to announce Virgin Voyages as a new strategic client of Disability Aviation and Maritime.

This exciting partnership marks a significant step forward in our mission to improve accessibility and inclusion across the Maritime sector. Virgin Voyages’ commitment to creating exceptional, inclusive experiences at sea aligns seamlessly with our values and vision.

We look forward to working together to support passengers with disabilities ensuring that every journey is not only enjoyable, but accessible to all.

Welcome aboard, Virgin Voyages. Let’s make waves in accessibility together.

17/03/2025

🚀✨Calling all globe-trotters, jet-setters, and wanderlust warriors! ✨🚀

Ever felt like the world of travel is playing a game of catch-up when it comes to accessibility? Well, strap in because we're on a mission to leave no traveler in the dust! 🌍💨

Imagine a world where the word 'afterthought' is tossed out of the travel dictionary altogether. That's our vision! A utopia where every journey is crafted with inclusivity at its heart – from take-off to touch-down. ✈️👩‍🦽

We're not just talking the talk; we're walking the walk (and rolling the roll)! We’re teaming up with big names and bright minds to pioneer ways that’ll make travel tales inclusive for all. Whether you’re on two feet or four wheels, we’ve got your back! 🤝♿️💼

Got ideas? Curiosity? Just wanna chat about how awesome it would be to actually have equal access globetrotting? Give us a ring at +44 330 113 1776.

Together, let's redefine for EVERYONE because disabled does NOT mean unable! 🌟🧳

17/03/2025

🎉 Ready to join a travel revolution? 🛫🚢 At Disability Aviation And Maritime (DAM), we're on a mission to turn the tide in the way we fly and sail! 🌍✨

We believe that the freedom to explore our beautiful planet is a RIGHT, not just another challenge. That's why we're here to shake up the aviation and maritime industries like never before! 🙌 Our goal? To create fully accessible, inclusive experiences for individuals with sensory processing conditions and other additional needs. Because everyone deserves to journey through life with comfort, dignity, and ease. ✊💼

Imagine a world where no traveler is left behind. Where accessibility isn't an add-on but the heart of every adventure. 🌟 That's our vision at DAM – and we're inviting YOU to be part of this transformative movement! By working hand-in-hand with key stakeholders, we're not just dreaming of inclusive travel; we're making it happen. 🤝

Join us as we champion groundbreaking initiatives that will redefine travel standards across the globe. It's time for barrier-breaking innovations that empower every traveler, regardless of their needs. 💡🛃 With DAM, expect nothing less than seamless journeys from start to finish.

Let's make history together! Be part of our story and help us pave the way towards a future where travel truly is for all. ☀️

Ready to embark on this exciting voyage with us? For more information or to become an ally in our cause, call us on +44 330 113 1776.