10/06/2025
The difference between domestic trades/builders and commercial subcontractors/contractors is night and day! 👇
One big distraction Nexus Director, Scott Coulton, has had for the past 15 months has been renovating his family home, and it’s thrown a fair few learning curves his way.
He was mentored on the importance of managing expectations, being accountable, and delivering what you say you will. Something he's very passionate about and tries to share with others.
As someone who knows the construction industry as well as Scott does, he's absolutely baffled by this experience of renovating his home – and can only imagine the struggles that ordinary people with no industry knowledge have with domestic builders and trades!
Here are some real irks, and some friends doing similar have experienced with domestic trades/builders whilst renovating:
👉 Not turning up when they say they will.
👉 Failing to plan ahead – If you fail to plan ahead or somebody doesn't show up on time, materials or tools needed not thought about ahead, and it just leads to people standing around, and the job comes to a standstill.
👉 No cash flow – many local builders and tradespeople have no cash flow! They either want to get paid the hour they ask for it (without prior warning) or are always paying for your job with the deposit just taken from the new job they are starting - a dangerous game that, when that next job does not come, will have a house of cards effect!
👉 Records: No records are kept or are not accurate: timesheets, allocation sheets, accounting records.
👉 Delays: Due to much of the above, the programme takes twice as long.
👉 Demands: The client is expected to pay in full and without delay, no matter if the job has been done as agreed or not.
Many might say it's the same on commercial projects, but after 22 years of projects and commercial contracts, Scott can really say commercial contracting is completely different... and for the better. As much as it has its challenges - late payment, adversarial industry - at least most in the industry are professional, accountable, and deliver what they say they will.
We don't want to come across as bashing these domestic trades and builders, as we're sure there are strong businesses out there, but in our own, and people we know's experience, these smaller domestic businesses would be better placed if they managed expectations, were accountable, and delivered what they agreed to - when they say they will.
It’s been a fascinating insight into the other side of the construction industry (and perhaps one that Scott won’t be rushing to repeat 😂).
What’s your experience with domestic/residential builders vs commercial projects and contracts?