Turner Corner Learning Solutions

Turner Corner Learning Solutions Check out our Leadership Academy

We specialise in helping SME Operations Managers free up to 3 hours a day by building Team Leaders who confidently handle issues so they never reach your desk. We turn your entire team into Customer Service Champions and Elevate your Brand through our Service Excellence Programmes
Proud winners of Best Customer Service Training Provider 2024/25 and 2023/24

One of the biggest compliments I can receive from a client is this: “I’ve been able to take a step back.”Not because the...
16/04/2026

One of the biggest compliments I can receive from a client is this: “I’ve been able to take a step back.”

Not because they care less.
Not because they’ve lowered their standards.

But because their team leaders are taking more ownership, handling more day-to-day situations, and making stronger decisions without everything being pushed upwards.

That’s exactly the kind of client win I love hearing.

When leadership development is practical, ongoing and relevant to real-life challenges, it should build confidence that shows up in the day job.

Less escalation.
More ownership.
More time back for senior leaders to focus on moving the business forward.

That’s what leadership development should do.

Comment 'Academy' for details of how you can grab a 1 month free trial



What's eating up your day?Most insurance Ops Leaders tell ne they don’t need more hours, they just need stronger leaders...
14/04/2026

What's eating up your day?

Most insurance Ops Leaders tell ne they don’t need more hours, they just need stronger leadership below them.

Because, the issue usually isn’t that there aren’t enough hours in the day. Although it can feel like it - I have those days too

It’s that too many of those hours get eaten up by things that should have been handled before they reached you.

A people issue, a decision nobody wants to make or a situation that’s somehow done a tour of the building before landing on your desk.

That’s why stronger and more confident team leaders give senior leaders far more than “support”.

They give you:
more time
calmer operations
stronger day-to-day decisions
and less rework caused by hesitation, avoidance or passing things upwards

When your team leaders grow in confidence and ownership, you get to spend less time firefighting and more time actually leading.

Which would make the biggest difference to you right now? fewer escalations, better decisions or more time back?

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Hi I'm Jacqui (The Leadership Queen) and I help Insurance SME Leaders free up more time, by building stronger Team Leaders who own more, escalate less and retain your good people. Message me for Leadership Academy free trial



Is this one of the biggest reasons you feel overloaded as a Leader?Is it because some of your team leaders solve today’s...
09/04/2026

Is this one of the biggest reasons you feel overloaded as a Leader?

Is it because some of your team leaders solve today’s problem, but don’t build tomorrow’s capability?

In my experience it often happens with good intention.

A team member brings a problem.
The team leader answers quickly.
The issue gets sorted.

Repeat, Repeat, Repeat

But the thinking stays with the leader.

Over time, that creates more dependence, more interruptions, and less confidence lower down.

A better approach is to coach in the moment.
Three useful questions team leaders can ask are:

What have you already considered?
If you were the customer what do you think the best option would be and why?
What would you do if I wasn’t here?

Those kinds of questions help your team think for themselves and not just wait for your answers.

Which of these would help your team leaders most?
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Hi I'm Jacqui (The Leadership Queen) and I help Insurance SME Leaders free up more time, by building stronger Team Leaders who own more, escalate less and retain your good people. Message me for Leadership Academy free trial


What's the hidden cost of being the escalation point for everything?Cramming down a snarnie at your desk and giving your...
07/04/2026

What's the hidden cost of being the escalation point for everything?

Cramming down a snarnie at your desk and giving yourself indigestion, because you don't have time for a proper break?

Waking up 2 or 3 times a night thinking about your long to-do list?

I get it
You can be an experienced insurance leader and still spend too much of your week pulled into issues you wish you didn't have to handle.

This won't be because you’re doing anything wrong.

But because too many issues are still being pushed upwards instead of being owned lower down.

When that happens, the work you should be doing around strategy, growth and improvement gets replaced by firefighting.

Let's get you a better nights sleep and time to enjoy that sarnie, shall we?

One simple action, you can put into place this week?

Ask your team leaders to bring you two possible solutions when they escalate an issue, not just the problem.

It builds ownership, strengthens decision-making, and starts shifting their habits over time.

What’s helping your leaders take more ownership in your business?

PS What's your favourite sarnie filling? Mine's a simple chicken sandwich as I hate cheese and fish!

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Hi I'm Jacqui (The Leadership Queen) and I help Insurance SME Leaders free up more time, by building stronger Team Leaders who own more, escalate less and retain your good people. Message me for Leadership Academy free trial

02/04/2026

Are you looking for a high ROI on your team leader training investment?

I have the perfect solution for you

02/04/2026

Does this surprise you?

It doesn't surprise me after 30 years Training thousands of customer service teams and team leaders

And what I've seen over 3 decades is the only way to make training stick is ensuring the following actions are put into place before and after the training delivery

Pre Training:
Trainers are clear on how the training aligns to business KPIs and Goals
Training objectives provide clear outcomes to help attendees understand how their actions post training will help the bsuiness achieve its goals
Team Leaders have pre training 1:1s with each team member to understand individual goals, which should be shared with the trainer

Post Training
Follow up coaching is critical
Refresher resources suchas a checklists, guides and templates
Refresher short courses rolled out quarlerly/six monthly
Action Learning Sets to encourage accountability

The above list isn't exhaustive, but act as a good checklist to ensure your organisation is doing what it takes to make training stick

And this is what I do within my Leadership Academy. Want to learn how you can grab a 1 month free trial without any upfront payment commitment? Pop 'Academy' in the comments and I'll send details

PS How much have you retained from the last course you attended? Share below

01/04/2026

Are you a Leader who ensures these actions are put into place after every training course to ensure a high ROI?

Let me know what actions you take

I'm going to end my lifeI'll never ever forget those words, spoken by a customer, early in my early insurance career, wh...
01/04/2026

I'm going to end my life

I'll never ever forget those words, spoken by a customer, early in my early insurance career, who was suicidal

He told me if I didn't pay his claim there and then, that he had no reason to live and would end it all

I'll never forget the anxiety and worry of saying the wrong thing and potentially making the situation much worse

It's calls like this that you never forget, but also never forget the support I received from my team leader

Without the post call support to ensure I was ok, I know the emotion I was feeling would have affected me for the rest of the day and potentially impacted the calls I received from other customers that day.

It's one of the reasons I'm so passionate about supporting the development of team leaders; as I know the value of the impact team leaders had on my career.

And this is why I am so proud of the Leadership Academy that I launched in September 2025

Since it opened its doors, members have had access to the following courses, through live delivery and digital course modules:

Management vs Leadership
Coaching Skills
Difficult Conversations
Mindset, Motivation, Resilience and Emotional Intelligence
Effective Time Management
Problem Solving and Decsion Making

As well as weekly mentoring support
Tools, Guides and Checklist
Community support

If you'd like to learn how you can grab a 1 month free trial for your team leaders (without upfront payment commitment), DM 'Academy' and I'll send over details

PS What's the most difficult customer conversation you've dealt with during your career?

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Hi I'm Jacqui (The Leadership Queen) and I help Insurance SME Leaders free up more time, by building stronger Team Leaders who own more, escalate less and retain your good people. Message me for Leadership Academy free trial

31/03/2026

Are you a Leader who ensure these actions take place before any training course your company or external training provider delivers?

Let me know

Follow me for tomorrow's tips on what to do post training

What's the real test for you?The real test of team leader training should not be whether people liked it.It’s what they ...
31/03/2026

What's the real test for you?

The real test of team leader training should not be whether people liked it.
It’s what they do differently afterwards.

If you’ve paid for leadership training before and seen very little change afterwards, you’re absolutely not the only one.

After 30 years Training experience, I have learned what it takes to make training stick and see real change long term.

And one off training courses simply don't give your the highest ROI or long term impact

It's exactly why I built the Turner Corner Leadership Academy differently to any other Leadership Programme out there

Insurance leaders don’t need more team leader training that sounds good on the day but gets forgotten a week later.

Did you know that around 90% of learning is lost within a week, when training is delivered without follow up support.

Team Leaders need support that helps them handle real situations with more confidence, coach more often, and take more ownership without pushing everything upwards to YOU!.

That’s why the Academy is not a one-off workshop.

It’s practical, ongoing development that helps learning stick.

That means fewer escalations, stronger decision-making, and more time back for senior leaders to focus on moving the business forward.

Inside The Academy Your Team Leaders will have access to:

Quarterly Live Training Sessions
Monthly Digital courses in bitesize modules and workbooks
Leadership Guides and Resources
Weekly Mentoring Support, through Live Check-ins

And Accountability!

Fancy a free 1 month trial for your team leaders? Comment 'Trial' for full details



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Malvern
WR141RH

Telephone

+447834838521

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