13/10/2026
How many internal communicators should you have for every 1,000 employees?
You might have heard the 1:1,000 rule used as a benchmark. But while it can be a useful starting point, it doesnât tell you the whole story.
Think about two organisations with 5,000 employees. One has a single site and a largely desk-based workforce. The other operates globally, across multiple languages, locations and business units, with a large frontline workforce. Their communication needs are going to look very different.
So, when youâre looking at the size of your internal comms team, itâs worth asking a few more questions.
How complex is your organisation? Who are you communicating with? What is IC expected to deliver? And is your team structured to support those needs?
Thereâs a big difference between managing business-as-usual communications and supporting major transformation, leadership communication and organisational change.
Headcount matters, of course. But it needs to be considered alongside the complexity of your organisation, the people you need to reach and the work your team is expected to deliver.
If youâre making the case for more IC resource, donât rely on a benchmark alone. Build your case around what your organisation actually needs and the impact your team is expected to make.
Thatâs a much stronger starting point for the conversation.