22/08/2024
๐ฌ CSA Research interviewed 956 businesspeople in 24 countries about their IT team proficiency in offering support and working with English-language software. Only 36% felt fully confident in their colleaguesโ abilities to do it.
The lower the confidence in their own English proficiency โ the lower the confidence in their organisationโs IT to offer support in English ๐คท.
๐ป Considering the complexity of software and its widespread usage, optimal support hinges on comprehensive product and document . In scenarios where English remains the primary interface and documentation language, a proficient IT department becomes indispensable, ensuring seamless integration of technology โ๏ธ into business processes.
Prioritising diversity within IT teams and providing documentation to them will streamline support efforts and enhance operational efficiency, enhancing at the same time the user satisfaction ๐ฅ.