Fabsolutions

Fabsolutions Specialists in Sales training and leadership, enhancing customer experience to improve revenue streams and 1st class customer outcomes

Another year down at the This year two panel discussions which is different to usual speaker slot but what a rich and i...
20/11/2025

Another year down at the

This year two panel discussions which is different to usual speaker slot but what a rich and insightful discussion!

I love hosting, it’s the inner Monica in me and this was no different unlike the hosting through The Contact Centre Network this face to face was so much fun!

Whilst we obviously prepare for these sessions there were so many great offshoot moments where what’s said takes you down another interesting rabbit hole and it’s a testament to the experience and breadth of knowledge of the guests to adapt in their feet.

Today was just a brilliant build on yesterday insightful panel and whilst I was hosting and the panel did the hard yards it’s exhausting so a pint 🍻 is so welcome!!

Until next year! Safe travels to everyone travelling home tonight, hope the wether holds out!

Day #2 spending some time doing a CCaaS discovery session with a new client! I ventured a little out to the city centre...
31/07/2025

Day #2 spending some time doing a CCaaS discovery session with a new client!

I ventured a little out to the city centre today but my movement is still a little limited so found the nearest pub to have tea The Pig And Butterfly!

Highly recommend!

Doing a detailed discovery about clients needs and requirements for their new telephony solution builds up an appetite!!

Lots of Must Haves, Should Haves and Could have questions yest day and sitting with team members watching how they navigate multiple systems copying and pasting data from one to the other!

There will be a definite gear shift for these teams with the right tech in place! Excited to see where we get to!

When to compromise and when to walk away!? Our latest addition to the strategy card range is the Negotiation cards! Test...
11/04/2025

When to compromise and when to walk away!? Our latest addition to the strategy card range is the Negotiation cards!

Test your negotiation skills with our scenario cards and action cards and reflect on your latest negotiation using our tips and techniques, models cards and walk away cards!

If ou are negotiating a renewal, or negotiations ling internally these cards can help!

Drop the word for a taster pack!!

Want to improve your teams customer service skills!? Why not try our taster pack of customer service excellence cards!? ...
10/04/2025

Want to improve your teams customer service skills!? Why not try our taster pack of customer service excellence cards!?

Three free cards and a workbook to use with your customer service team!

Type Customer below to get a copy!

Well FaB turns 6 years old Today and we are still standing! Plenty of ups and downs and probably in equal measure at tim...
08/02/2025

Well FaB turns 6 years old Today and we are still standing! Plenty of ups and downs and probably in equal measure at times!!

It all kicked off back in 2019 and it was a leap of faith and a gamble that I wasn’t sure would pay off!!

2020 when the world was turned upside down I focused my efforts on Community!!

2021 saw a post Covid skinny me do my first ever keynote, little did I know I’d have another two pending with standing room only!!

2022 comes round and I was proud to represent Manchester with my first award as a consultancy!!

2023 networking and growing the brand and the proposition!

Then hello 2024 the year of collabs with Kay Littlehales MInstSMM and the Cloudax team and some expansion of the team with Katherine Elias coming in board!

Six years and still smiling! 😊

2025 has already had a positive start, let’s hope it continues! 🙌

This must be 20 years ago!! Wow! I was lucky enough, way back when in a former PAYE life to qualify for the high achieve...
03/02/2025

This must be 20 years ago!! Wow!

I was lucky enough, way back when in a former PAYE life to qualify for the high achievers event which at the time took me to Dubai!

I was sorting through some old boxes and came across a box of old pictures and this was in there!

A fresh faced 20 something trying to look dapper and cool next to the CEO!!

Fast forward twenty years later and I’m running my own business and NED for another, not something I’d have thought of when this picture was snapped!

It’s amazing to look back on this and then think about what I’m doing now and look back on myself with a full head of brown hair and a few less experienced lines on my face 😂

It’s less than a week away from FAB turning 6 years old so maybe I was meant to find this picture this week just to remind myself where I’ve come from!!

Are you attending the DTX expo?
10/01/2025

Are you attending the DTX expo?

What a way to start the new year with some great new appointments!!Please join me in a huge welcome to the FAB Team with...
06/01/2025

What a way to start the new year with some great new appointments!!

Please join me in a huge welcome to the FAB Team with Oliver Hobson and Leo Motley

Oliver and Leo have already had great success developing Voice AI calling solutions and will be working with the FAB Solutions founder Garry Gormley to support FAB clients with their AI needs.

This includes responsible and SAFER use of AI and identifying needs for AI and Automation workflow to improve Customer Experience.

Please join me in saying a big hello 👋 to the new team and we look forward to seeing how we can support your Contact Centres with some New and innovative ways to embrace AI and harmonise the Human AI Experience.

I’m even more excited to announce that I’ve also joined as a Non Exec Director so can help support and shape their strategic vision and growth!

Exciting times ahead for both business’

If everything is important and urgent then nothing is really important! We can often find ourselves putting out fires al...
31/12/2024

If everything is important and urgent then nothing is really important!

We can often find ourselves putting out fires all over the show in the contact centre and just hopping from one emergency to the next!

But how do we stop this for 2025!

It might not be you! But it may be a team member or a colleague or a direct report that’s always running around like a headless chicken!

I’ve worked with the Urgent/Importnat matrix for as long as I can remember!

I’ve trained it out as part of leadership development and I’ve used it with my clients to help them strategically plan and tactically manage time and initiatives.

It’s one of the go to models that can really actually help!

There will always be crisis in the contact centre, stuff that just goes wrong and becomes urgent and important!

If that’s all you feel you are ever tackling then there is something mirenfunafamelaly wrong with your planning process or operational capabilities that FAB Solutions may be able to help with.

But I’m also surprised at how many leaders don’t know about this tool and don’t plan and tactically adjust the plan to manage crisis and then get back to the strategic plan quickly enough!

It’s also an inherent problem in a lot of leaders that they feel they have to own everything so delegating doesn’t happen!

It’s also a case sometimes we go in autopilot doing things like Reports etc when no one even looks at them or there is a better way to automate that we just don’t consider.

So for 2025 could your team benefit from some Urgent and Important planning and prioritisation!?

Well if they do we can help but share this image with them and get them to plan In the stuff for January that falls into the quadrants!

How much time can be saved!?

Let’s make 2025 the year of working smarter not harder!

Happy new year folks

#2025

A friend shared this with me at the weekend and said list the first three words you find 👀What 3️⃣ words jump out to you...
30/12/2024

A friend shared this with me at the weekend and said list the first three words you find 👀

What 3️⃣ words jump out to you!?

My three were Gratitude, Creation and Alignment

It’s very apt as I look back on 2024, I’ve lots to be grateful for!

It’s been a good year and I’ve managed to achieve a lot of what I set out to do and have been surrounded by some amazing people that I’m very grateful for.

Creative - this year has been about creating channels and proposition’s that will help FAB Solutions grow in 2025

Alignment - probably stands out to me the most - 2025 I need to be laser focused on the proposition and the ex*****on of my own strategy.

Sometimes I can get so lost on other projects that working “on” the business can suffer.

What three words do you spot first?

Can you bring any meaning to them for 2025?

Just a bit of fun but interesting which ones jumped out!

#2025

Special Black Friday weekend deal! All 6 packs of leadership and customer excellence cards 50% off! Get your hands on al...
30/11/2024

Special Black Friday weekend deal! All 6 packs of leadership and customer excellence cards 50% off!

Get your hands on all 6 packs and 30+ online video and a learning portal for Just £375+VAT

🧠 EMOTIONAL INTELLIGENCE
📣 COMMUNICATION SKILLS
🙋🏼 DELEGATION
⏰ TIME MANAGEMENT
🧑🏻‍💻 COACHING & FEEDBACK
🥰 CUSTOMER EXCELLENCE

To qualify for the offer all you have to do is register your interest below and or send me a message and we can invoice and deliver before Christmas 🎅

We’ve already had some awesome feedback on these and they’ve had the Martin Teasdale seal of approval below 👇 👇👇

“You will never be stuck for discussion topics, activities and learning for your leaders with these cards - they are brilliant.”

If you’d like to find out more drop a comment or message me 🙌

It was standing room only for my keynote presentation this week on 𝗛𝗼𝘄 𝘁𝗼 𝗠𝗮𝗸𝗲 𝗬𝗼𝘂𝗿 𝗖𝗫 𝗦𝗶𝗻𝗴!!It was a really humbling ex...
30/11/2024

It was standing room only for my keynote presentation this week on 𝗛𝗼𝘄 𝘁𝗼 𝗠𝗮𝗸𝗲 𝗬𝗼𝘂𝗿 𝗖𝗫 𝗦𝗶𝗻𝗴!!

It was a really humbling experience to see so many people come to listen to what I was sharing about Creating Great Customer Experiences!

If someone had said to me 6 years ago i would be a keynote speaker in the Excell arena for Call & Contact Centre Expo UK I’d be “who me! Don’t be daft!”

I shared the SINGER framework I’ve designed for CX maturity it looks at the following areas

🎶 Service Differentiation
🎶 Inquisitiveness
🎶 Needs & Goals
🎶 Guide & Signpost
🎶 Evaluation
🎶 Review

If you’d like a copy of the slides or you are looking for a speaker who talks CX on a priactical level then drop me message or comment below for the slides.

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