Room 11 Coaching

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Room 11 Coaching Transforming telesales teams in just 2 days. Simple, engaging, impactful. 25+ years in sales, CX, leadership & coachingšŸ’„ | EMCC Accredited Coach PTLLS trainer

I am an empathetic, approachable, solutions focused coach and mentor with over 20 years of operational and strategic business experience. I believe everyone has the ability to self develop and achieve better results by accessing a greater depth of thinking. The only limits are the ones we set ourselves. I combine support with challenge in coaching conversations and am confident that my non-judgmental approach facilitates transformational change. I enjoy working with people across a broad range of industries and love meeting and connecting with new clients

A big thank you to alexthurstonphotography for lending me his studio this morning.Recording videos that are website wort...
20/10/2026

A big thank you to alexthurstonphotography for lending me his studio this morning.

Recording videos that are website worthy is probably one of my least favourite things to do. I go to pot as soon as we press record. But doing in a lovely studio is lush āœØ

www.room11coaching.co.uk

Two days. Ā£5k. Your telesales team, on fire. Sharper, more energetic and more commercially aware than they were before t...
15/10/2026

Two days. Ā£5k. Your telesales team, on fire. Sharper, more energetic and more commercially aware than they were before they started.

That's the masterclass. Let me tell you exactly what it is and who it's for.

You run a team who sell over the phone. Somewhere between 5 and 20 people.

The results are there, but they could be better, and you want to give your team a focused boost, prove you believe in them, and see results immediately. You just don't have the time or the finance to commit to a longer programme right now.

Ā£5k is an investment worth making, and you can sign it off immediately. No board-level conversation required.

Here is what happens: I work with your team for two days. We go right back to basics: what a salesperson actually is, how communication works when you lose more than half of it down the phone line, and how the person on the other end is wired differently to the person making the call.

Then we build skills, confidence and energy back up, and your team leaves with practical tools they can use on their next call.

I have 25+ years working with telesales teams. I get results. Every time.

If you want to know more, drop me a message.

Humanising Digital Transformation AI and digital transformation are reshaping how businesses work. The technology gets t...
15/10/2026

Humanising Digital Transformation

AI and digital transformation are reshaping how businesses work. The technology gets the budget and the attention. The people often don't.

The cost savings AI can deliver are huge. But they only arrive if your people adopt it and support it.

Behind every digital rollout are colleagues asking quiet questions. Will my role change? Will I be able to keep up? Will the customers I look after still want to talk to me? Will I still have a job?

Many people fear change. That isn't resistance, it's human nature- and varies with many factors. But, if it isn't addressed, it shows up in slow adoption, lost confidence and itā€™s your business and your customers who feel the difference.

I created Humanising Digital Transformation as a direct response to this need. It's a new one day programme for your teams, to support them and your business.

We look at where you are now, where you want to get to, and what that means for everyone. It's a practical mindset shift, helping people embrace the change so there is no resistance, and showing them how to support your customers well as they move to a more digital way of being.

I want to talk to businesses who are implementing AI and digital transformation and want to support their people fully.

Iā€™d also love to talk to the companies delivering this technology. I offer the people support that the technology doesn't, complementing your service perfectly.

To start the conversation drop me a DM with the word DIGITAL
Or give me a ring. My number is 07834 483585 šŸ“±

Are you confident every time you pick up the phone?Not just when youā€™re making a sales call.When you need to speak to a ...
14/10/2026

Are you confident every time you pick up the phone?

Not just when youā€™re making a sales call.

When you need to speak to a supplier. Follow something up. Call a customer. Manage somebody. Ask for a decision. Have a difficult conversation.

I was at a mastermind day recently and one of the ladies there was talking about wanting to grow the numbers in her already successful group programme.

ā€œI have lovely conversations,ā€ she said. ā€œThen nothing.ā€

So I asked her:
ā€œDo you ask them to join?ā€
Her answer?
ā€œOh my word, no. The thought of it makes me feel sick.ā€

She runs a Ā£150k+ business.

Thatā€™s why I created The Call Confidence Method.

It combines the practical skills of making good calls with the mindset work that helps you stop putting them off, stop overthinking them and feel more confident before, during and after the conversation.

7 modules.
45 stages.
Practical exercises and reflection prompts.
Lifetime access.
Ā£149.

And put that against the value of just one conversation handled better.

One call you stop putting off.
One customer you follow up with.
One sale you finally ask for.

For many businesses, one successful call could cover the cost of the whole programme.

If phone confidence is getting in the way for you or somebody in your team, have a look here:

https://www.room11coaching.co.uk/challenge-page/the-call-confidence-method

Team pricing is available for 5+ licences. Message me and Iā€™ll arrange that directly.

Do it today, start when you are ready...

The Person at the End of the Phoneā„¢: the full six-month package for a team of 10The full package is Ā£25,000 over six mon...
14/10/2026

The Person at the End of the Phoneā„¢: the full six-month package for a team of 10

The full package is Ā£25,000 over six months. For a team of 10, that is Ā£2,500 per person, or about Ā£19 per person per working day.

Who it is for?
- Businesses turning over Ā£1 million or more, with a sales team of around 10 people on the phones
- Organisations who want better results from the people they already have, without changing personnel
- Companies who know the team has the potential, but the results do not yet reflect it

What it delivers
- A two-day masterclass that gives the whole team one shared method for handling calls
- Team training and one-to-one coaching that build belief and confidence on every call
- Leadership coaching for the team leader or manager, so they can coach, motivate and hold the standard themselves once the programme ends

What it improves
- Target attainment: more of the team hitting target, more consistently
- Closing rates: more conversations turned into quotes, and more quotes turned into sales
- Understanding of the customer: better questions and listening, so people sell what the customer needs rather than what they think will fit
- Work rate: more confident, productive calls, because people stop avoiding the calls they find difficult
- Consistency: a shared way of working, so results do not depend on one or two top performers
- Sustainability: a leader equipped to keep the gains going once the programme ends

The team and its leader develop together, so the results last after Iā€™ve gone.

Iā€™m a bit like Nanny McPheeā€¦

Get in touch to discuss this for your telesales team. Drop me a DM, If you would prefer to have a conversation about it, my number is 07834 483585 šŸ“±

I donā€™t do ā€˜off the shelfā€™. Each organisation has different goals, different needs, and different personalities. We star...
14/10/2026

I donā€™t do ā€˜off the shelfā€™. Each organisation has different goals, different needs, and different personalities.

We start with what you want to achieve and build from there.

Sales, Customer Service, Leadership - the programmes I create deliver immediate impact and energy.

Donā€™t just take my word for it šŸ‘‡šŸ½

I know you want better sales results, a better customer experience, and even a more effective leadership team- who doesnā€™t?

Get in touch- drop me a DM or contact me on 07834 483585 šŸ“±- and letā€™s start with a conversation āœØ

Blimey... Apparently I am a finalist in another business awards... I have absolutely no clue who nominated me, so thank ...
09/10/2026

Blimey... Apparently I am a finalist in another business awards... I have absolutely no clue who nominated me, so thank you to whoever did. It really is very much appreciated.

How exciting! šŸ¦© šŸ¦© šŸ¦©

AI is becoming more and more important to businesses. It is an efficient way to operate, it saves money and it automates...
09/10/2026

AI is becoming more and more important to businesses. It is an efficient way to operate, it saves money and it automates process.

But- what happens to the people in the business who are trying to catch up?

The people supporting the customers, the ones selling over the phone while implementing the new tech at the same time.

When I train telesales and CX teams I bring my coaching qualification with me at all times. So we are not just looking at the skills that need to be developed, I am coaching their confidence, their mindset, helping their nervous system calm and making sure their worries and anxieties dissipate.

And this, my friends, is why I am so good at what I do.

Digitalisation does not have to be scary for the people in your business. But it will be, unless you support them well.

To talk more about what this looks like for your business, drop me a DM. Or call me on 07834 483585 šŸ“ž whichever works best for you.

Sales Directors šŸ“£Who in your telesales team has all the ā€˜skillā€™ but lacks the confidence to utilise it? Who in your team...
06/10/2026

Sales Directors šŸ“£

Who in your telesales team has all the ā€˜skillā€™ but lacks the confidence to utilise it?

Who in your team has oodles of ā€˜willā€™ but (bless ā€˜em) could do with a helping hand when it comes to structuring a call properly, spotting buying signals and/or closing a sale well?

Who has neither? And who has it all but is getting p*ssed off with the others who they think are not pulling their weight?

My 2 day telesales Masterclass covers all of the above and more.

I have over 20 years experience developing sales people. I combine coaching and training to get the absolute best from everyone in front of me.
And the content and delivery is designed to be memorable, engaging and, of course, fun šŸ¤©

This course can be adapted for lead generation, new business, account management, technical or customer service teams of 5 to 20 people at a time.

and I always make it specific to your organisation, your goals, your team and your needs.

I do the prep, the delivery and the feedback.

You just reap the rewards šŸ“ˆ (and the ROI is huge!)

Iā€™ve got two spaces between now and Christmas. Book your two days in and make sure your team hit 2027 running.

DM me the word PHONE to start the conversation āœØ

04/10/2026

Say one simple sentence out loud, three times. Once bored, once delighted, once irritated.

Same words. Three completely different messages. And the person on the other end of a phone gets all of that from your voice alone, because they cannot see your face.

I have run a game for years where people take turns saying the same neutral line while trying to convey a hidden emotion, and the others guess it. What surprises everyone is how easy it is to read, and therefore how much your team is broadcasting on every call without realising.

The tired voice at four o'clock. The rushed voice between calls. The flat voice on the tenth attempt. The customer hears the emotion long before they process the words, and they respond to the feeling, not the facts.

In the masterclass we make people aware of what their voice is really saying, so they can choose it on purpose.

You cannot hide how you feel down a phone. You can only decide what you want the customer to hear.

ā˜Žļø Phone me on 07834 483585 to talk about what your team's voices are giving away.

DM if you really want, but talking is better. šŸ¤©

The Person at the End of the Phoneā„¢ package by Room 11 Coaching

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Nantwich
CW5

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+447834483585

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