Verbatim The Phone Answering Service

27/10/2022

How well are coping with delivering good in a digital world? Are they embracing social media, search and new technology or are they being left behind in a world where customer expectation has dramatically changed?

Read our full report here:

https://bit.ly/3gBThNR

25/10/2022

We've shared some great tips with 365 Retail for when it comes to dealing with challenging customers on the telephone:

https://bit.ly/3MT8q9o

Anyone who has spent any time at all in a customer service role will have experienced a customer who is difficult to deal with. Whether that’s a customer who is angry, upset or just very frustrated. It’s an unavoidable situation, even for the most experienced customer service professional workin...

07/09/2022

Our services are completely from the ground up. This means that each of our customers will receive a unique service to their individual needs, which is really important when we're representing your business. Find out why here:

https://bit.ly/3c9464S

02/09/2022

Great to see our latest research feature in Accountancy Age ...

Although one in every three accountancy firms is 'virtually invisible' in the search engines and risks being left behind, the good news is that reticent firms are quick to react once they realise the consequences and are making efforts to take their businesses forward into the digital age. Find out how here:

https://bit.ly/3RmRfhv

Accounting firms that don’t cater for the needs of digital natives by with a tailored online service offering could lose business to rivals

01/09/2022

☎️ *Top Telephone Tips* ☎️
When speaking to a customer on the phone, using their name is a great way to build a rapport and instil confidence in them. It shows that you're listening and motivated to help. Try to use their name once at the beginning and once at the end of every conversation.

Find more top in our Verbatim Videos here: https://verbatim-cc.co.uk/verbatim-video/

17/08/2022

When it comes to you may be wondering about the best way to communicate with your clients and customers. If you’re working in various locations, from the home office to the workplace and in between, is it best to text, email or call?

https://bit.ly/2NaeU5K

15/08/2022

When it comes to taking a call from a client, rather than rushing to transfer it, why not ask them if they would rather hold, or leave a message? They will appreciate the more personal touch.
Find more tips and tricks in our videos:
https://verbatim-cc.co.uk/verbatim-video/

11/08/2022

This week we have published our latest which shows that many in the UK are failing to embrace .

Accountancy firms can no longer rely on a high street office and a good reputation to grow their business – so how should they be adjusting to managing in a digital world?

Read our full report here:

https://verbatim-cc.co.uk/press-releases-are-accountancy-companies-embracing-digital-customer-service

21/07/2022

Are you put on edge when the telephone rings? ☎️😩

Lots of business owners will grit their teeth and use the phone, but they won’t be happy about it. Believe it or not, that kind of discomfort and nervousness comes across in your voice, and it can even change the outcome of your calls with prospects.

So how do you stop sounding nervous over the phone? Here are some tips to help you feel more confident on every call.

https://bit.ly/3aE3JOo