insight6 Staffordshire & South Cheshire

28/05/2023

03/10/2022

For any business, the immediate road ahead might get a little bumpy.

Hopefully this guide gives some food for thought on how you might get more customers, keep more customers and grow your sales through an improved customer experience.

If after reading it, you need/want more help, feel free to message me and I’d be happy to give any business owner an hour of my time to hear their ideas/thoughts/plans.

Are you serious about service excellence?

October 3 – 7, 2022, marks National Customer Service Week (NCSW), don't miss the opportunity to get involved.

At insight6, we have developed and delivered some of the most advanced CX programmes. Our bespoke feedback tools, trained researchers and CX solutions have earned us a reputation as the partner of choice for many.

To help businesses boost morale and improve the customer experience, we have created a digital resource pack. Download your FREE copy today! ➡️ https://bit.ly/3fusJxv

09/08/2022

If your digital reputation is important to your business, and you feel like you need more genuine reviews to help people find you via a Google search, message me to find out how we could help.

Customer reviews, particularly online reviews, can be divisive among business owners, with many afraid of receiving negative feedback.

Here are six reasons why customer feedback is essential for your business:

➡️ Insights can help you to improve products and services.
➡️ Feedback enables you to measure customer satisfaction.
➡️ Customer data can empower business decisions.
➡️ Showing customers you listen and care can improve loyalty.
➡️ Suggestions can help create better customer experiences.
➡️ Acting on employee feedback can increase staff satisfaction.

We firmly believe that the more feedback you receive, the more confident you will be in making significant decisions. Remember, insights enable you to improve the customer experience, increase loyalty and drive profits 🙌

Still concerned about negative reviews? Find out how to handle a bad review here, https://bit.ly/3xMmwm3

15/07/2022

I know that getting paid for sharing your opinion on a night out, theatre trip, meal, leisure attraction visit over the school holidays etc, is not for everyone, but if you know someone that would be interested in becoming a Mystery Shopper, please tag them in or share this link.

Thank you for your interest in becoming a Mystery Shopper for insight6. We can offer you: Great training and local support. Wide variety of clients with visits across a range of sectors including days out, restaurants, professional services, indoor and outdoor attractions, town centre retail and tra...