17/03/2020
Coronavirus customer information.
In relation to the threat posed by the Coronavirus in the UK, it is our hope that we will not be affected and we will be able to work as normal throughout. We are taking every sensible precaution to protect ourselves and our customers from any infection and taking heed of Government advice. None of our staff or their families have recently travelled to those areas considered as āhot spotsā.
However, there are two remote possibilities we believe we should have a plan for. The first is that one of our staff could somehow be exposed to the virus, resulting in a possible quarantine for us all.
In this unlikely scenario, we would immediately make contact with our customers explaining the position. We would look to colleagues in the moving industry to help cover booked work, or we would offer a full refund for any work we could not undertake.
The second scenario would be Government intervention on how we can work and travel, obviously we would then have to follow the rules that are imposed at that time.
Our contract makes provision for us to be able to sub contract, however we would always consult with our customer first. In the event that we are unable to fulfil any contract due to the Virus, then our liability would be limited to a refund for any work not completed. We would not accept any other liability for other costs incurred as a result of us being unable to complete the contracted work.
Finally, the risk is a two way street and we would ask any of our customers that have concerns for their own health or have visited an āat risk areaā that they tell us, so we can plan the move or delivery accordingly.
Regards
Coast Removals and Storage.
