12/10/2026
WE’RE HIRING: Operations Manager – Night-Time Economy
Are you a proactive, organised leader with a strong track record in operational management? We’re looking for a dedicated Operations Manager to lead and oversee our night-time economy client portfolio across the region.
If you thrive in dynamic environments, excel at building strong client partnerships, and know how to lead high-performing teams, this role is for you.
The Role:
You will take ownership of day-to-day operations across venues and client sites throughout the North East - ensuring service excellence, full compliance, and smooth workforce delivery.
Key Responsibilities:
- Operational Leadership: Oversee day-to-day operations across our regional client portfolio to ensure seamless, high-standard service delivery.
- Workforce Planning & Rostering: Manage and maintain staff rotas to ensure optimal coverage, continuity, and resource allocation.
- Recruitment & Onboarding: Support the hiring, selection, and onboarding of top-tier talent.
- Client Relationship Management: Attend regular client meetings, build lasting relationships, and ensure client expectations are consistently exceeded.
- Standards & Performance: Conduct quality site checks, monitor staff performance, and champion operational standards and professionalism.
- Compliance & Safety: Oversee health and safety requirements, conduct risk assessments, and manage incidents efficiently.
- Performance & Reporting: Track KPIs, drive continuous improvement, and keep stakeholders updated with regular operational reporting.
Who We’re Looking For:
- Proven leadership and people management capabilities.
- Strong commercial awareness and problem-solving skills under pressure.
- Exceptional communication and stakeholder management abilities.
- Experience managing multiple accounts and balancing operational priorities.
How to Apply:
Ready to take the next step in your career?
Please email your CV and Cover Letter to Megan at:
📧 [email protected]
