Antheus Telecom

05/06/2023

SoGEA in Layman's terms
SoGEA (Single Order Generic Ethernet Access) is a new way of getting high-speed internet without needing a traditional phone line. In the past, when you wanted internet service, you had to order both a phone line and broadband separately. But with SoGEA, you can get both services at the same time, without the need for a phone line.

Full story here: https://antheus.co.uk/sogea-and-the-big-switch-off/

05/06/2023

04/08/2017

Importing leads

03/08/2017

Agent to agent transfers

02/08/2017

Exporting leads

31/07/2017

The Latest Trend: Dogs in the Contact Centre

The latest trend in increasing morale in the contact centre is to bring dogs into work(Airbnb, Pinterest, Kiwi...).

Full article: https://www.callcentrehelper.com/the-latest-trend-dogs-in-the-contact-centre-110766.htm

26/07/2017

Campaign setting

25/07/2017

How long do customers spend on hold?

There's not much to like about waiting on hold. It's boring at best, and downright infuriating at worst. And according to estimates, the average person will spend around 43 days of his or her life doing it.

Full page: https://www.mycustomer.com/service/contact-centres/infographic-how-long-do-customers-spend-on-hold

19/07/2017

28% of callers may hang up if they hear ‘phone system’ music

Recently consumer champions asked customers for their thoughts on what they hear when waiting for their calls to be answered.

Full article: http://www.callcentre.co.uk/callers-may-hang-up-if-they-hear-phone-system-music/?cid=Homepage_Articles

19/07/2017

Antheus is an active contributor to the open source community

18/07/2017

Ten Tips to Provide a Greater Webchat Experience

81% of UK consumers say contacting a real person is the fastest way to answer their query (Accenture). This principle should be applied to webchat.

Read the full article: https://www.callcentrehelper.com/tips-to-provide-a-greater-webchat-experience-113035.htm

18/07/2017

Antheus can supply inbound numbers for any area code in the UK as well as non-geographic ones. We can also setup international numbers for most countries.