Insight6 Norfolk/Suffolk

26/10/2023

🔈 My colleague, Graham Hill, talks here https://bit.ly/45EIAhT about how valuable mapping the customer journey is.

In such a competitive business landscape, understanding the customer journey has become essential for organisations striving to deliver exceptional service. Graham says, ""A customer journey map shouldn’t be the end result. The map is a tool to identify what you are doing well but, crucially, where you can improve.""

If you're interested in finding out how customer mapping can help your business, I'm always here to help.

24/10/2023

While many businesses believe they offer a good customer experience, research actually shows that only a small percentage of their customers feel the same way.

🔍 That's where mapping the customer journey can give valuable insights into the touchpoints and interactions of your customers.

If you'd like to see your business through your customers’ eyes, I can help; drop me an email - [email protected], and we can talk about how to improve satisfaction, build loyalty, and boost profitability.

Article Source: https://bit.ly/3r55gsJ

19/10/2023

So, which is better, retaining current customers or acquiring new ones?

🛒 Well, a 2% increase in customer retention has the same effect as decreasing costs by 10%.

🙄 Yes, read that again....quite staggering isn't it?

You can find more facts and statistics here https://bit.ly/3P6bOiJ about how prioritising your customers can help your business succeed. If you have any questions or want to know more get in touch.

17/10/2023

🎓 A recent article from FE News, featuring insight6, reveals that a poor student experience costs universities a staggering £1.62 billion!

Speaking to the publication, our CEO, Jonathan Wi******er, said, ""Student wellbeing and a holistic experience are crucial in reducing dropouts. Universities must identify and support vulnerable students. The competition is high, so attracting and converting open day visitors is vital.""

At insight6, we understand the importance of delivering impactful student experiences. Get in touch if you'd like to create a more positive and motivating student environment > [email protected]

Article Source: https://bit.ly/44BhO97

12/10/2023

🏫 Do you work in higher education?

The new school year is well underway, and if you're looking for practical advice and tips to support student well-being, boost enrolment and improve retention rates, download our FREE Digital Guide: The Student Experience here: https://bit.ly/3PaVEoi.

10/10/2023

Customer satisfaction is a crucial part of any successful business.

Have a read of our latest blog https://bit.ly/3P5I6ug which covers how to boost customer loyalty, attract new business, and, ultimately - increase profitability.

You'll find out...

✅ What does customer satisfaction mean?
✅ How can you improve customer satisfaction?
✅ How does customer satisfaction impact organisational performance?
✅ How can the employee experience impact customer satisfaction?
✅ Why measure and report on customer satisfaction?

05/10/2023

🧑Let's talk CX and building customer loyalty for long-term growth

As a business owner, you'll understand that customer loyalty is slow to build and so very quick to lose.

Read our expert interview with insight6 founder and Chief Executive, Jonathan Wi******er, here:- https://bit.ly/3Pq1yDt

He discusses how businesses can improve customer loyalty, with consistency being the most significant contributing factor. If you want to know more, get in touch at [email protected].

03/10/2023

😀 Customer loyalty vs. customer satisfaction: Do you know the difference?

Find the answer in our latest blog here: https://bit.ly/44GO7mT In it, we look at these two terms and their critical roles, and you'll also discover some insights and best practices to drive revenue and help with cost efficiencies, brand advocacy, and long-term growth.

13/06/2023

😟 “Your most unhappy customer is your greatest source of learning” - Bill Gates.

If you're in business, you know that it is near impossible not to receive customer complaints at some point, on some level. After all, no one is perfect.

However, a complaint is not all doom and gloom!

Focus and listening groups are a great way to get ahead of the game when it comes to receiving complaints. Understanding and establishing how your customer feels about your business can lead to learning exactly where you can improve the customer experience.

👀 Want to know more? Take a look here: https://bit.ly/3mBGC0N

03/11/2019

insight6 Norfolk and Suffolk are looking to grow our researcher team.

If you are interested in flexible work, that fits around you, with good pay rates and nice people to work with, then get in touch!

We work with our clients to be the best they can be, so we are not looking for people to audit - we need objective, impartial and interested individuals.

You must have a good eye for detail, be able to write reports, and a good memory definitely helps!!

Click the link below to apply
https://insight6.com/apply-to-become-a-mystery-shopper/

27/09/2019

It’s your last chance this weekend to get your nominations in for your favourite small and large attractions!

Closing date for entries is the 29th September.

Get nominating and have a great weekend! :)

EXCITING NEWS

We are again proud to be sponsoring the 'Best Small Visitor Attraction' and 'Best Large Visitor Attraction' categories for the Archant 'Norfolk and Suffolk Tourism Awards 2020'.

Here is your opportunity to get involved, head over to https://www.tourismawards.co.uk/ to find out more and make your nominations.