LiveLink Resource

Call Directions Website

LiveLink Resource Professional call handling and admin support for clinics and service-based businesses.

UK expert in providing virtual reception to private healthcare and professional services

What's taking up too much space in your head right now? ๐Ÿ’ญMost business owners have something.That thing you've been mean...
19/10/2026

What's taking up too much space in your head right now? ๐Ÿ’ญ

Most business owners have something.

That thing you've been meaning to sort.

The idea you haven't had time to explore.

The decision that keeps getting pushed to next week.

Or maybe you can't quite put your finger on it. You just know there's something you'd like to change.

The thing is, you don't always need to have the answer.
Sometimes you just need to say it out loud.

To talk it through.

To hear another perspective.

To follow the conversation and see where it takes you.

That's what Chew & Brew is for.
A proper chat about your business. โ˜•

No rigid agenda. No pressure. Just somewhere to start

Well, I failed. Defeated.My aim with LiveLink was two-fold. To provide the best service possible to clinics so that they...
18/10/2026

Well, I failed. Defeated.

My aim with LiveLink was two-fold. To provide the best service possible to clinics so that they can grow, be trustworthy, be praised for their patient engagement and so the clinician can have time to breathe.

That's not the failure. Far from it.

My personal aim is the failure. Being a 'wonky' person myself with rheumatoid arthritis, I understand the challenges of working with an autoimmune disease. Accessing an office in the fist place is the basic barrier. There are many others.

I was determined to have a team of similar wonky people. Brilliant, clever, experienced people that have so much to give and WANT to work. That was my ethos.

Unfortunately, everything conspired against me and it was unaffordable which was why our business model changed 16 months ago.

And that made me so very sad. It is supposed to be easier for disabled people to access work in 2026. It is not. The barriers have increased since I first took this route in 2016 - 10 years ago.

Yes, there is still an awful lot of discimination. A lot of virtue-signalling and being 'seen' to do the right thing. But nothing has really changed. With everything becoming so expensive - wages, employers NI, utilities, the world conspired against me and I'm sorry about that.

I failed and let people down. But my ethos is still there so I've not given up on it and I will look at other ways so we don't get forgotten.

What's your Sunday thing? ๐ŸคYou know, the one thing that makes Sunday feel properly likeโ€ฆ Sunday.A roast with all the tri...
18/10/2026

What's your Sunday thing? ๐Ÿค

You know, the one thing that makes Sunday feel properly likeโ€ฆ Sunday.

A roast with all the trimmings?

A long dog walk?

Baking something good?

The Sunday papers?

A lie-in that becomes slightly ridiculous? ๐Ÿ˜‚

Pottering around doing absolutely nothing in particular?

Ours might involve a decent brew. โ˜•

What's yours?

Go on. Be unavailable. ๐Ÿ˜ŽMake plans. Go out. Stay out longer than expected. Laugh too loudly. Order dessert. Do Saturday ...
17/10/2026

Go on. Be unavailable. ๐Ÿ˜Ž

Make plans. Go out. Stay out longer than expected. Laugh too loudly. Order dessert. Do Saturday properly.

Running a business doesn't mean you have to be permanently available.
That's what support is for.

You enjoy your Saturday. We've got this. ๐Ÿ“ž

They've already found you. They've picked up the phone. ๐Ÿ“žSometimes the person calling isn't just thinking about booking....
16/10/2026

They've already found you. They've picked up the phone. ๐Ÿ“ž

Sometimes the person calling isn't just thinking about booking.

They're ready to book.

If an appointment is ยฃ60:

5 bookings = ยฃ300
10 bookings = ยฃ600
20 bookings = ยฃ1,200

Suddenly, answering an enquiry doesn't look like โ€œjust another phone callโ€.
๐—œ๐˜'๐˜€ ๐—ฎ๐—ป ๐—ผ๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜๐˜‚๐—ป๐—ถ๐˜๐˜† ๐˜๐—ผ ๐—ฝ๐˜‚๐˜ ๐—ฎ๐—ป๐—ผ๐˜๐—ต๐—ฒ๐—ฟ ๐—ฎ๐—ฝ๐—ฝ๐—ผ๐—ถ๐—ป๐˜๐—บ๐—ฒ๐—ป๐˜ ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐—ฑ๐—ถ๐—ฎ๐—ฟ๐˜†.

Of course, not every enquiry becomes a booking. But when somebody is ready to say yes, make it easy for them to do it.

*Figures shown are illustrative.

Sometimes, the best conversations are the ones you didn't realise you needed. โ˜•๐Ÿ’›When we sat down with Emily Barclay from...
15/10/2026

Sometimes, the best conversations are the ones you didn't realise you needed. โ˜•๐Ÿ’›

When we sat down with Emily Barclay from The Perimenopause Hub for a Chew & Brew, we weren't there with a checklist of things to sell or a perfectly rehearsed pitch.

We were there to listen, ask questions, share a few thoughts and see where the conversation took us.

And this was Emily's reaction. ๐Ÿฅฐ

That's exactly why we created Chew & Brew.

Because sometimes, when you're so close to your own business, it takes a fresh pair of eyes and a proper conversation to see things a little differently.

No pressure. No expectations. Just a cuppa, a conversation and perhaps a little lightbulb moment along the way. ๐Ÿ’ก

**Fancy a Chew & Brew of your own?** We'd love to put the kettle on. โ˜•

What was that missed call worth? ๐Ÿ“žMaybe nothing.Or maybe it was someone looking for a ยฃ60 initial appointment.Perhaps th...
15/10/2026

What was that missed call worth? ๐Ÿ“ž

Maybe nothing.

Or maybe it was someone looking for a ยฃ60 initial appointment.

Perhaps they would have come back for a ยฃ45 follow-up. Maybe another after that.

Suddenly, one enquiry could represent considerably more than the value of a single appointment.

Of course, not every missed call means lost business.

But when somebody is ready to book, being there to answer matters.

Because sometimes the question isn't โ€œHow much time did that call take?โ€
It's โ€œWhat could that call have been worth?โ€

*Figures shown are illustrative.

14/10/2026

AI is powerful. However, choose wisely where to use it.

Use it to allow your human team to build and grow relationships and leave AI to shorten processes and find information fast.

Moving your humans to the back and AI to the forefront - the customer engagement bit is all skewed.

Never have customer relations been so important.

Speak to us (and it will be a human) and let's help you with your patient and client engagement.

Drop us a message below ๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡

Fancy an extra ยฃ500 in the diary? ๐Ÿ‘€If an average appointment is worth ยฃ50, just 10 additional appointments represent ยฃ50...
14/10/2026

Fancy an extra ยฃ500 in the diary? ๐Ÿ‘€

If an average appointment is worth ยฃ50, just 10 additional appointments represent ยฃ500 in revenue.

And before there's an appointment, there's usually an enquiry.
A phone call.
A question.

Someone checking availability.
Someone ready to book.

Of course, not every enquiry becomes an appointment. But if the phone isn't answered, you may never know which one could have.

Your phone isn't just ringing. Someone could be trying to spend money with your business. ๐Ÿ“ž๐Ÿ’ท

*Figures shown are illustrative.

Today's plan: follow the to-do list. Today's reality? Three calls, two emails, a reschedule, something that suddenly be...
13/10/2026

Today's plan: follow the to-do list.

Today's reality? Three calls, two emails, a reschedule, something that suddenly became urgentโ€ฆ and somehow it's lunchtime. ๐Ÿ˜…

The beautifully organised to-do list didn't stand a chance.

Sometimes it's not one big thing that derails the day. It's all the little things that pop up in between.

How closely is your day following the plan so far? ๐Ÿ‘€

Address

St Georges Works, 51 Colegate
Norwich
NR31DD

Opening Hours

Monday 8:30am - 6pm
Tuesday 8:30am - 6pm
Wednesday 8:30am - 6pm
Thursday 8:30am - 6pm
Friday 8:30am - 6pm
Saturday 9am - 1pm

Telephone

+441603513111

Website

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