VoiceHost

14/10/2026

With the PSTN switch off in process and the deadline approaching, we spoke to Beaujangles' Emmaleigh about how VoiceHost helped solve their broadband and telephone issues.

Beaujangles had a history of bad internet connectivity and dodgy phone lines, which was massively consequential for a business which relies so heavily on customer interactions. After moving over to VoiceHost's services two years ago, reliability has drastically improved with our services and after switching from the old copper lines to fully digital.

Got a problem with your broadband or phone lines? Get in touch with our local Norwich team on 01603 55 99 55.

07/10/2026

VoiceHost is excited to announce our integration with Red Cactus, opening the door to connectivity with over 175 CRM platforms through the powerful Bubble integration platform.

This integration helps businesses work more efficiently by linking their VoiceHost telephony system directly with their CRM, providing features such as click-to-dial, screen popping, call history visibility, and support for multiple CRM integrations under a single user account.

For resellers, this creates an excellent opportunity to add value to hosted telephony deployments, helping customers improve productivity, customer service, and call handling - all without changing their existing CRM platform.

Interested in elevating your CRM integrations? Give us a call on 01603 55 99 55.

23/09/2026

Telecoms doesn't need to be complicated. At VoiceHost, we keep things simple with our one price offering. All of the below features, for just £9.99 per user on a monthly rolling contract.

🔸 Hosted seat
🔸 UK geographic telephone number
🔸 Unlimited queues and IVRs
🔸 30-day call recording
🔸 AI call transcriptions
🔸 100 outbound minutes

And if you need more minutes? Choose our upgrade plan, which gives you 1,000 outbound minutes for just £14.99 per user per month, on a monthly rolling contract as well. There's no hidden fees, just simple and powerful communications services from VoiceHost.

Call our team on 01603 55 99 55 to find out more.

18/09/2026

Openreach list UK cities with most analogue phone lines yet to make digital switch - ISPreview UK https://www.ispreview.co.uk/index.php/2026/09/openreach-list-uk-cities-with-most-analogue-phone-lines-yet-to-make-digital-switch.html

Six months now remain until the old analogue phone network (PSTN/WLR) is switched off in favour of modern IP-based digital alternatives. In order to help highli

17/09/2026

Last week, four members (and Barney!) of our team took on the Nu Image Race to Base challenge to raise money for the Community Sports Foundation.

They successfully made it 12 miles from their starting location near Haveringland all the way back to base, in a time of just 3 hours and 50 minutes, navigating through fields, busy roads and past a fair few pubs that looked incredibly inviting.

Fundraising is still open, and there is a prize for the most money raised, so please do consider donating to our amazing team via the link in the comments!

10/09/2026

VoiceHost is pleased to announce the addition of AI Transcriptions, providing you and your customers with even greater visibility into how calls are handled, and helping to improve customer interactions 📞

But what makes our call transcriptions different?

VoiceHost AI Transcriptions have been designed and developed in-house. This means your customers' data remains within the VoiceHost platform and is not shared with third-party AI providers, helping to maintain security, privacy, and compliance while delivering powerful call analytics and insights.

AI Call Transcription will allow you and your business to gain valuable insights into customer enquiries, including key discussion points, call sentiment analysis, and recommended action items, alongside a full call transcript.

It also includes a search feature, allowing you to quickly search call transcripts for keywords and phrases, which can help sales teams identify opportunities, assist with complaints, and make it much easier and quicker to find conversations relating to specific products or services.

AI Call Transcriptions and Summaries are available now and included free of charge within your customers' control panel.

09/09/2026

This week, a team of four VoiceHost explorers will be taking part in Nu Image's Race to Base fundraiser:

🟠 Jake - Administration Manager
🟠 Aidan - Technical Support Analyst
🟠 Connor - Technical Support Analyst
🟠 Kieran - Senior Full Stack Developer

Friday's challenge will see our team dropped at an undisclosed starting location, trekking 12 miles across Norfolk to make it back to the office on Thorpe Road. They're not allowed a map, their phones, any technology, or transport - it's solely down to their Norfolk knowledge and walking skills.

There will also be a GPS tracker so you can stay up-to-date with how the team is getting on, with live locations of all teams displayed on a screen at the Nu Image office.

VoiceHost are proud to participate in this challenge and to help raise money for the Norwich City Community Sports Foundation, which helps empower and inspire people through sport.

To donate and help us hit our fundraising target, click the link in our bio.

02/09/2026

How much business have you lost because customers didn't want to wait in a call queue?

That frustration can now be a thing of the past with Queue Callbacks, available as part of the VoiceHost hosted telephony platform.

When enabled, callers waiting in a queue are given the option to request a callback rather than remaining on hold. The system automatically saves their place in the queue, allowing them to get on with their day while holding their position.

Once they reach the front of the queue, the system places an automated callback to the customer and prompts them to press 1 to connect to the next available agent. If the call is not answered, the system will make up to two additional callback attempts.

No more waiting on hold. No more listening to repetitive hold music. No more checking your position in the queue.

Just a simple, effective feature that improves the customer experience and helps your business deliver a more professional service.

Queue Callbacks from VoiceHost: another way to make your hosted telephony solution stand out from the crowd.

26/08/2026

Twenty years ago, we set out to develop a cost-saving self-service VoIP platform, where customers could quickly and easily build exactly what they need with a minimum of external support. And that's exactly what we did.

We can mention a lot of things that matter when you're trusting someone with your business set up, like our 20 years' of experience, our intuitive VoIP service, and our telecoms award wins. But really, you just need to know that if something goes wrong, our Norwich-based team is on hand to fix the problem.

Telecoms isn't something most businesses think about until something goes wrong. We'd rather you knew who to call before that moment.

21/08/2026

If installation costs have put a leased line out of reach in the past, it could be worth revisiting with our latest offering.

Openreach has recently increased the amount they will cover for construction charges from £2,800 to £3,680 for new dedicated Openreach-backed connections, which assists with what is typically the biggest upfront barrier for businesses and resellers who have looked at leased lines but walked away once the survey costs came back.

A leased line gives your business a dedicated, business-grade internet connection that is not shared with anyone else. There's no contention, no slowdowns at peak times, and guaranteed speeds in both directions. For businesses that rely heavily on cloud software, video calls, or high-volume data transfer, it's a real step up from a standard, commercially-available broadband line.

If you've had a quote before and the installation charge was the sticking point, get in touch.

📞 Call our Norwich team directly to find out more.