10/10/2026
For thirty-five years, I’ve worked in tech support.
For many of those years, it was a male-dominated environment. I spent my days supporting people who didn’t like technology, with technology. Over that time, I’ve come to understand the real problems people were having and exactly where they needed help, especially when they felt intimidated or unheard.
This deep understanding made me see that true support isn’t just about fixing a technical issue. It’s about seeing the person behind the screen, seeing their frustration and listening with patience, understanding their struggle, even when the environment around you doesn’t always encourage it.
That experience taught me that true support isn’t about knowing all the answers. It’s about creating a space where it’s safe to ask any question and feel genuinely understood.
It shaped my approach to help others navigate tech with confidence, replacing overwhelm with clarity.
On World Mental Health Day, it’s a good reminder to spare a thought for anyone suffering with mental health challenges, as frustration and feelings of not being heard can often be a silent struggle.
When has a past experience shaped how you approach your work today?