Retail Assist

02/02/2022

We're hiring!

Are you looking to kickstart your career in technology? Or are you an experienced tech professional keeping an eye out for your next step?

We're looking for forward-thinking, proactive people to join our growing team! Check out our current vacancies and apply here: https://retail-assist.com/careers/

06/07/2021

We're looking for IT Help Desk Call Analysts to join our team 👩‍💻

If you are looking for an opportunity in IT, are willing to learn and can deliver exceptional levels of customer service, then we would love to hear from you: https://retail-assist.com/careers/

23/06/2021

Want to join our award-winning Help Desk?

Find out more about our current opportunities here: https://retail-assist.com/careers/

07/01/2021

We are looking for a dynamic individual to join our team as a night shift team member.

Where will I be working?

You will be based at our Northampton office. This will be a permanent position on a 4 on 4 off basis; you will be doing 12 hour shifts with 1 hour break.

Before you start on the night shift, you will be required to do 3-6 months on the day shift onsite. This is so that you can learn the ropes of what our Operations team do.

What we will ask you to do?

During your initial training period you will learn the following:

Admin:
How to create and send daily reports
Writing and responding to emails
Receiving and making telephone calls


Monitoring:
Logging into various systems
Using various monitoring tools and responding to alerts
Performing checks using online tools
Call logging and management of calls
Performing tape movements
Escalation of issues to internal teams, third parties and client teams


Once your initial 6 months is complete, you will then move on to night shifts, where you will learn the following:
Backups
Making sure the overnight schedule has started and completed
Checking the progression of schedules
Checking sales files have been processed
Raising calls and following the escalation process
Checking system availability
Hourly checks
Monitoring WUG

If you are interested in this role, please apply via our website: https://retail-assist.com/careers/trainee-operator-northampton/

07/01/2021

Where will you be working?

You will be working in our busy open plan Nottingham City Support Centre.

What will we ask you to do?

Working with our team of experienced Analysts you will be the first point of contact for the users of our Help Desk. Answering incoming calls and emails, you will be providing support to our high profile retail clients to ensure all issues are followed through to resolution.

Working within an ITIL and ISO2000 environment you will be providing a first class professional and friendly service to ensure we continue to enhance our reputation and strive to be the best.

You will be provided with the training and support required to help you develop your career within IT.

If you are interested in this role, please apply via our website: https://retail-assist.com/careers/polish-speaking-helpdesk-call-analyst-nottingham/

31/12/2020

Happy New Year, everyone! 🎉

We wish our customers, colleagues and partners a prosperous 2021!

24/12/2020

Merry Christmas to all our colleagues, customers and partners 🎅

Thank you from all at Retail Assist for your support over the last year. We hope that you continue to keep well and stay safe over the festive period ❄️

01/12/2020

Good luck to Tina Hand, our Head of Systems Support, who is a finalist for 'IT Leader of the Year' at the national Women in Tech Excellence Awards today!

We've got everything crossed for you Tina 🤞

26/11/2020

Congratulations to Stefanini for winning Best Managed Service Provider at the

As a finalist, our team had the pleasure of creating an absolute masterpiece of an entry video! We present to you, RA-Watch... 🆘🌊 SDI Institute

10/11/2020

Things you can do in less than 60 seconds:
🚰Drink a glass of water
🐶 Scratch your dog's belly
📧 Reply to that email you've been avoiding
✅ Complete our annual Black Friday survey!

If you've got a minute spare, keep avoiding that email and complete our quick survey instead: surveymonkey.co.uk/r/TLND3Q7

Take this survey powered by surveymonkey.com. Create your own surveys for free.

09/11/2020

Joining our busy Finance team where no two days are the same, you’ll be involved in a variety of activities and will be working to proactively improve and support our finance processes whilst utilising our Sage system.

Working closely with the Head of Finance, you will provide assistance with the monthly accounts production as well as assisting with other areas in the department where appropriate – teamwork is key.

You will also be involved in the regular finance processes and helping to make things run more efficiently.

Please apply via our website: https://retail-assist.com/careers/finance-assistant/

27/10/2020

With exactly one month until , we want to hear your plans! Will you shop from the comfort of your own home or use Christmas shopping as an excuse to leave the house?

Let us know in our annual Black Friday survey: https://surveymonkey.co.uk/r/TLND3Q7