Our Story:
Platinum Home Care was founded with the aim to provide a personalised care service, enabling people to live well and independently in the comfort of their own home. We are an independent family run company that serves the local community, with a flexible and innovative approach to meeting care needs of our clients. We have a team of professionals that have many years’ experience of deli
vering excellent personalised home care to our clients. Platinum Home Care offer a strong foundation and a high level of expertise, skills and diligence and this is fundamental to our recruitment ethos of selecting the right carers for our clients. We believe this approach helps us maintain our aim of enabling our clients to stay independent in their homes as long as possible. This allows us to provide a holistic approach to care and wellbeing to our clients which encompasses medical, social and emotional needs. Our Standards:
Demonstrating a commitment to providing quality care requires excellent management:
All Platinum Home Care carers are selected, trained and managed against this fundamental value, which allows us to give our clients excellent service and the continuity of care they need. There are 3 key areas that we adhere to, maintain and monitor, to ensure that we provide the highest level of care to our clients:
• Recruiting, training and developing quality carers for our clients
• Working together with our clients and their support network
• Keeping up to date with home care regulations and best practice
Arranging Care At Home:
We understand that arranging care for you or a loved one can be an incredibly sensitive time and may be confusing. It is vital that you understand what care at home involves before making important decisions. The first step is to get in contact with us either by phone, email or visit our office. We will then have an initial chat with you to find out what the care needs are, then organise a convenient time for one of our friendly team to make a home visit to carry out an assessment. Together we will create a care plan which will detail the help and support that will be provided. When an agreement is in place, we will match one of our fully trained carers to you to start delivering the help and support you need at home.
