PayPacket

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PayPacket PayPacket is a team of UK experts dedicated to managing the Payroll and Pension needs of our service users who receive direct payment for their care.

We support more than 8,000 Service Users, paying over 12,500 carers correctly every month, on time. We have more than 50 years’ combined experience in payroll management and take responsibility for paying more than 1,000 people a week. The Paypacket Payroll scheme ensures everything is covered – we calculate wage payments, make sure all statutory returns are made and generate payslips and reports. We pay Carers / PA’s directly in to their bank accounts (by BACS), taking any hassle away for our clients. We pride ourselves in providing a professional service that helps to transform the lives of our clients by providing them with flexibility, freedom, independence and choice. Our scheme is simple to set up and easy to use, allowing our clients to enjoy the benefits of Direct Payments without the headache. Our helpline is available for any further questions you may have. Please call 0800 848 8998 Monday to Friday 8.30am to 5.30pm.

⏰ Why do accurate timesheets matter?Your PA's timesheet is one of the key pieces of information used to process payroll....
16/10/2026

⏰ Why do accurate timesheets matter?

Your PA's timesheet is one of the key pieces of information used to process payroll.

Accurate hours help make sure:

✅ Your PA receives the correct pay
✅ Payroll deductions are calculated correctly
✅ Records match the hours worked
✅ Payroll can be processed on time

A small difference in the hours submitted can make a difference to the final payroll calculation.

Last night was a truly memorable evening for the PayPacket team.It was an honour to be amongst some of the biggest and m...
15/10/2026

Last night was a truly memorable evening for the PayPacket team.

It was an honour to be amongst some of the biggest and most respected names in customer experience, hearing about the achievements, innovation, and impact being made across so many organisations. The evening was both inspiring and humbling, showcasing the incredible work taking place throughout the industry.

We are especially proud to have been awarded Silver 🥈 for our work supporting vulnerable customers. As a team of just 20 people, to be recognised alongside some of the UK's largest and most established brands is a significant achievement and one that means a great deal to everyone at PayPacket.

This recognition reflects the dedication of our entire team. Every day, they go above and beyond to support individuals who are often facing difficult circumstances. Their compassion, professionalism, and commitment to doing the right thing continue to make a meaningful difference, and this award is a testament to their hard work.

Congratulations to all the finalists and winners on the night.

We would also like to extend our congratulations to Octopus Energy, the Overall Winner of the Night. Their commitment to supporting vulnerable customers is truly inspiring and demonstrates the power of empathy, innovation, and customer-focused care. The positive impact they continue to have on the lives of their customers is something the entire industry can learn from and celebrate.

We are honoured to have been part of such a special event and proud to see our work recognised on such a prestigious stage. Thank you to everyone who has supported us, and we look forward to continuing our mission to deliver positive outcomes for customers who need support the most.

🏆❤️

👋 What happens when your PA leaves?If your Personal Assistant leaves their employment, there are payroll steps that need...
14/10/2026

👋 What happens when your PA leaves?

If your Personal Assistant leaves their employment, there are payroll steps that need to be completed.

Depending on the circumstances, this can include:

📋 Final hours and holiday pay
💷 Final payment
📄 Final payslip
🏛️ Updating HMRC records

It's important to tell your payroll provider as soon as possible so everything can be dealt with correctly.

If you have a PA leaving, speak to us and we'll explain what we need from you.

👥 Can you employ more than one Personal Assistant through a Direct Payment?Yes — many people use Direct Payments to empl...
13/10/2026

👥 Can you employ more than one Personal Assistant through a Direct Payment?

Yes — many people use Direct Payments to employ more than one PA to provide the support they need.

Having multiple PAs can mean more hours, different working patterns and more payroll information to keep track of.

PayPacket can help manage the payroll side, whether you have one PA or several.

📞 0800 848 8998
📧 [email protected]

💙 We love hearing from the people we support.For us, good payroll isn't just about calculations. It's about being accura...
09/10/2026

💙 We love hearing from the people we support.

For us, good payroll isn't just about calculations. It's about being accurate, reliable and there when our customers need help.

Thank you to everyone who takes the time to share feedback about their experience with PayPacket. ⭐

Your feedback helps our team understand what we're doing well and where we can continue to improve.

💷 What does your PA's payslip actually tell you?A payslip isn't just a record of what your PA has been paid.It can show ...
07/10/2026

💷 What does your PA's payslip actually tell you?

A payslip isn't just a record of what your PA has been paid.

It can show important information such as:

🔹 Gross pay
🔹 Tax and National Insurance deductions
🔹 Net pay
🔹 Pension deductions, where applicable
🔹 Pay period information
🔹 Holiday hours accrued or taken

Understanding the basics can make it easier to check that everything looks right, including your PA's pay and holiday entitlement.

If something doesn't look as expected, you can 📞Call us on 0800 848 8998.

📋 3 things to check before submitting your timesheetIf you employ a Personal Assistant through a Direct Payment, a quick...
05/10/2026

📋 3 things to check before submitting your timesheet

If you employ a Personal Assistant through a Direct Payment, a quick check before submitting your payroll information can help avoid delays.

1️⃣ Have you included all hours worked?
2️⃣ Have you told us about any annual leave or changes to hours?
3️⃣ Have you checked that the information you've provided is correct?

Once we have the information we need, we can take care of the payroll side for you. 💙

😊 Happy World Smile Day!Today is a little reminder that a simple smile or act of kindness can make someone’s day. 💙😊 Smi...
02/10/2026

😊 Happy World Smile Day!

Today is a little reminder that a simple smile or act of kindness can make someone’s day. 💙

😊 Smile at someone
💙 Say thank you
🌟 Do something kind

What’s made you smile today?

Tell us in the comments! 👇

💡 What happens if your PA works extra hours?If your PA works more hours than usual, it’s important to make sure those ho...
02/10/2026

💡 What happens if your PA works extra hours?

If your PA works more hours than usual, it’s important to make sure those hours are included in your payroll information.

Most councils have an agreed number of hours covered by the Direct Payment, so additional hours may need to be approved by them before they can be paid. Always check with your council if your PA has worked more hours than your usual allocation.

Extra hours can affect:

✅ Your PA’s wages
✅ PAYE and National Insurance
✅ Holiday pay calculations
✅ The amount needed from your Direct Payment

You don’t need to work out the payroll yourself. Once any additional hours have been approved, send us the hours and PayPacket can take care of the calculations and payroll processing.

📞 0800 848 8998
📧 [email protected]
🌐 www.paypacket.co.uk

🏖️ Your PA is taking annual leave — what happens to payroll?Annual leave still needs to be accounted for when you're sub...
30/09/2026

🏖️ Your PA is taking annual leave — what happens to payroll?

Annual leave still needs to be accounted for when you're submitting payroll information.

Make sure you tell us about the leave and any hours your PA has worked during the pay period so we can calculate the payroll correctly.

Not sure what information you need to provide? Just ask us. 💙

📞 0800 848 8998
📧 [email protected]

Address

The Hub, 40 Friar Lane
Nottingham
NG16DQ

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

+448008488998

Website

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