Stephen Spencer + Associates

Stephen Spencer + Associates The future of retail is ambience. We’ll help you develop a sixth sense to maximise your retail opp Do you know what your customer experience is costing you?

We provide insights, strategies and action to maximise the value of your customer journey. The COVID-19 pandemic has fundamentally shifted customer attitudes. Helping you to understand how this will affect your business, and how to overcome the challenges and realise the opportunities, is what we do. We will help you design and deliver a customer experience based around our STARS model, to be lite

rally your brand and business, non-negotiable guiding star. We provide:

- Insights: interpreting market trends and customer behaviours

- Innovation: identifying new ways to delight customers and maximise
revenues

- Motivation: ensuring your purpose, mission and vision will energise
your business and your customers

- Application: turning ideas into reality with high quality and
sustainable implementation

Services

We will guide your business journey in three phases...

- Check-in: understanding where you are versus where you need to be; identifying immediate issues and for rapid and effective action, to get you safely underway.

- Route planning: developing a powerful strategy to align your assets to your customers’ new needs, setting a course to reach your new destination.

- On the journey: support to ensure you start off in the right direction and stay on track; and projects to maximise value as quickly and sustainably as possible.
.. underpinned by Local knowledge: all our journeys are informed by relevant, current, and innovative research and benchmarking, allied to our experience and expertise. Our focus is on results, not reports! T. +44 (0)7921 812253
E. [email protected]

Stephen was delighted to record a training video to accompany the Ambience Playbook we’ve created for Spring & Autumn Fa...
04/07/2024

Stephen was delighted to record a training video to accompany the Ambience Playbook we’ve created for Spring & Autumn Fair exhibitors. Coming soon!

Having been on an international journey for the past few years, we’re proud to sponsor the Oxlep Business Exporter Award...
04/07/2024

Having been on an international journey for the past few years, we’re proud to sponsor the Oxlep Business Exporter Award 2024.

The Exporter of the Year Award, sponsored by Stephen Spencer + Associates, is designed to recognise and celebrate businesses that have demonstrated growth and expansion in overseas markets.

For a full list of awards and to find out if your business is eligible to enter, visit https://oxlepbusiness.co.uk/oxlep-business-marketplace-and-celebration-2024/

14/12/2022

It's that magical time of year again when Cogges Manor Farm in Witney comes alive at Christmas with a whole host of family friendly activities and sights It's that magical time of year again when Cogges in Witney comes alive at Christmas with a whole host of family friendly activities and sights to....

We're parking our posts on Facebook for now and continuing our POSITIVE journeys over on Instagram, LinkedIn + Twitter. ...
20/06/2021

We're parking our posts on Facebook for now and continuing our POSITIVE journeys over on Instagram, LinkedIn + Twitter. You can also sign-up to receive our monthly POSITIVE Postcard here | https://www.stephenspencerassociates.com/postcards

Today is   and thousands of citizens and organizations from around the world are raising their voice to join  .We’ve bee...
05/06/2021

Today is and thousands of citizens and organizations from around the world are raising their voice to join .

We’ve been thinking about the ways we can make peace with nature in our own lives. As part of our SS+A Values clarification process we defined Eco-consciousness as one of our top ten values. We believe that all our clients need to have a response to the climate emergency challenge - we don't need to be experts, however we should signpost the issue and ask clients what it means to their customers, and therefore how they themselves should respond. This is our pledge:

“We will work in harmony with nature to create sustainable outcomes and inspire responsible behaviours.”

Our Associates have also been pondering the ways in which they can live more harmoniously with nature as individuals. Read the article here |
https://www.stephenspencerassociates.com/blog-collection/world-environment-day

Featuring:
Highgrove Gardens
Forestry England
The Pig Hotel

This year Stephen had the pleasure of taking part in the judging for the 43rd annual The Giftware Association 'Gift of t...
04/06/2021

This year Stephen had the pleasure of taking part in the judging for the 43rd annual The Giftware Association 'Gift of the Year Awards' and you can now unwrap the winners in the 2021 brochure. Full of the leading lights of the gift design industry from multi-national companies to start-ups. Highly recommended for any retail outlets searching for new and innovative products.



eepurl.com/hAgp31

In   we've all had the opportunity to reflect on how important tourism is - not just to our economy and our livelihoods,...
28/05/2021

In we've all had the opportunity to reflect on how important tourism is - not just to our economy and our livelihoods, but especially to the quality of our lives. With this is mind, we asked our Associates to share some places that are special to them. In this article we hear from Carly Straughan, Gwyneth Campling, Charlotte Hern and Stephen Spencer as they tell us why people should pay a visit to these places themselves.

Featuring:
Eden Project
Tate St Ives
Tintagel Castle
The Sardine Factory Restaurant & Cafe
Clumber Park NT
Painshill



In English Tourism Week 2021 we've all had the opportunity to reflect on how important tourism is - not just to our economy and our livelihoods, but especially to the quality of our lives. With this is mind, we asked our Associates to share some places that are special to them and tell why people sh

"One thing that hasn’t changed is our relative positions as a country the world wants to visit, versus the welcome peopl...
27/05/2021

"One thing that hasn’t changed is our relative positions as a country the world wants to visit, versus the welcome people can expect when they do: in 2020 we ranked second as a nation brand, behind only Germany, and 11th for quality of welcome."

Read Stephen's insightful article now live on The Motivation Agency blog.

Customer Service, Customer Experience, Employee Experience, Employee Engagement, Stephen Spencer, The Motivation Agency.

Stephen is looking forward to joining the The Giftware Association for the Gift Stop this Friday at 1100 - do join us fo...
27/05/2021

Stephen is looking forward to joining the The Giftware Association for the Gift Stop this Friday at 1100 - do join us for coffee and chat around retail, gift and home, customer experience, the High Street and employee experience! ☕️🍩🎁💷🙌

The Next Stop...The Gift Stop - https://mailchi.mp/ga-uk/christmas-webinar-20-campaign-408806 Join us this Friday 11 am to 12 am

Next month, Stephen will be giving a webinar on 'building tourism forward better', hosted by our partners at Experience ...
26/05/2021

Next month, Stephen will be giving a webinar on 'building tourism forward better', hosted by our partners at Experience Oxfordshire.

As the tourism industry speeds towards a POSITIVE recovery, Stephen will explain how we must be forward thinking and how our Innovation Toolkit can help you do just that. You'll also learn why three dimensions are better than one when it comes to business planning. Book your place below.

https://www.eventbrite.co.uk/e/building-tourism-forward-better-stephen-spencer-associates-tickets-149704808111?aff=erelpanelorg

Experience Oxfordshire Webinar - Stephen Spencer + Associates

As a VisitEngland Quality Assessor, Stephen has the pleasure of visiting some wonderful attractions around the country. ...
25/05/2021

As a VisitEngland Quality Assessor, Stephen has the pleasure of visiting some wonderful attractions around the country. Last week he visited Waterperry Gardens in Oxfordshire.

"The retail offer is as attractive as the gardens themselves, and the new viewing tower offers stunning views across the Walled Garden."

The gardens were part of the Waterperry School of Horticulture for ladies, established by Beatrix Havergal in 1932.

Address

Oxford

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+447921812253

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