Heidi Setchfield - The Virtual Operations Manager

Heidi Setchfield - The Virtual Operations Manager Perhaps you set up your business to spend more time with your family, but it seems you’re spending even less time with your family than ever before?

Do you hate admin, but seem to spend more time doing that than actually running your business?

Ready to take a bold leap in your business – but not sure where to start?Big moves can feel daunting. But with the right...
04/06/2025

Ready to take a bold leap in your business – but not sure where to start?

Big moves can feel daunting. But with the right focus and a step-by-step approach, real progress becomes not only possible – it becomes inevitable.

Here’s how to stop spinning your wheels and start creating momentum:

1. Define your vision with precision
What does success actually look like for you? Whether you're scaling up or streamlining, a crystal-clear vision gives every decision direction and purpose.

2. Turn goals into a plan
Growth doesn’t happen by chance – it’s built through consistent action. Break your big ambitions into daily, doable steps that keep you moving forward.

3. Back yourself
Fear is normal – staying stuck isn’t. If you're waiting to feel 100% ready, you’ll be waiting forever. A mindset shift is often the most powerful business move you’ll ever make.

4. Don’t dodge the hard stuff
Every challenge is a test – and a teacher. Resilience is what separates those who talk about growth from those who achieve it.

Bottom line?
Small, strategic steps create big change. Start today – and make your next move count.

Nice early start to the day - content shoot with the fabulous ladies at
21/01/2025

Nice early start to the day - content shoot with the fabulous ladies at

Relaxing after an amazing couple of days - ops call with a client where we reviewed the current systems in place, create...
16/11/2023

Relaxing after an amazing couple of days - ops call with a client where we reviewed the current systems in place, created some new ones and plan to go through everything in person next week (have some fabulous ideas buzzing around in my head) and have been helping another client refresh their course content and bring it all in line with their new branding.

I love what I do sometimes more than I love being near the beach which is my happy place 🤣🤣

Be honest: do you find yourself AVOIDING new clients because the onboarding process is just too stressful?If you're an a...
11/10/2023

Be honest: do you find yourself AVOIDING new clients because the onboarding process is just too stressful?

If you're an accountant or profit strategist, a regular flow of clients is critical for growth, but if you're bottlenecked because of your systems, something needs to change.

As an operations manager, I specialise in supporting business owners like you. We can streamline your client onboarding process and make it worry-free by handling contract preparation, ID requests, and AML checks. This frees you up to focus on your income-generating tasks.

Don't let client onboarding take up all of your valuable time. Let me help you simplify your process and increase your productivity. Contact me today to see how I can assist you!

About a month ago I made a promise to make more time for myself. As a mum, wife and business owner its easy to put my se...
05/10/2023

About a month ago I made a promise to make more time for myself. As a mum, wife and business owner its easy to put my self-care to the bottom of the list but for about a year or so my body has been giving me tell tale signs I need to start looking after myself.

I've had repeat chest infections, a husky voice, exhaustion and forgetfulness.

Whilst on a business retreat I decided to really tune in and decided to start working with a health activator to try and get to the bottom of things. I decided to start leaving the office earlier and go for a walk before picking the youngest up from school - this was my view today.

It's included wearing a sugar monitor for a couple of weeks to monitor my glucose levels as well as having a series of tests. Today some of those results came back and have highlighted some changes that need to be made including having a more protein rich diet, looking at ways to increase my folate, B12 and omega acids as well as looking at introducing some supplements. Honestly it's been a real eye opener and like putting my body through an MOT.

The same can be said for business - things will never change if you don't review and make changes which is why it's so important to undertake reviews of those system, processes and steps you take in your husiness to ensure its running at its most efficient.

Not sure how? DM me the word efficient and I'll show you.

Exciting Announcement: Supercharge Your Business with an Extra £17k Annual Revenue!Imagine the incredible impact an addi...
04/10/2023

Exciting Announcement: Supercharge Your Business with an Extra £17k Annual Revenue!

Imagine the incredible impact an additional £17k recurring revenue could have on your business right now. Well, we made that dream a reality for one of our clients, and it was as simple as reviewing a process that had been stagnant since day one and making some key tweaks.

The remarkable outcome? Brace yourself for this:

✨ A whopping £17,000 saved per year!

✨ An automated process that is no longer dependent on a single person.

✨ Robust procedures put in place for ongoing review and necessary amendments.

Now, it's your turn to experience this kind of transformation! Don't miss out on this extraordinary opportunity. Drop me a direct message (DM) right away, and let's unlock the secrets to boosting your business's revenue and efficiency. Get ready to change the game! ✨💼💥

Hey there, knowledge seekers! Ever wondered what those mysterious "internal systems" are that people keep talking about ...
24/09/2023

Hey there, knowledge seekers! Ever wondered what those mysterious "internal systems" are that people keep talking about in the business world?

🤔 Well, you're in for a treat because we're about to embark on an exciting educational journey to demystify them!

🌟 Internal Systems 101: The Building Blocks of Business Brilliance 🌟

1. What Are Internal Systems? Think of them as the secret sauce behind every successful business. They're like the gears in a clock that work together to keep everything ticking smoothly. From handling customer enquiries to managing finances, these systems are the unsung heroes of your operation.

2. The Puzzle of Efficiency: Internal systems are all about making life easier! They help you streamline tasks, reduce chaos, & boost productivity. Imagine a well-oiled machine where everyone knows their role, & everything runs like clockwork.

3. Teamwork Makes the Dream Work Your fabulous team members are the heart & soul of your internal systems. When they collaborate seamlessly, it's like a symphony orchestra playing in perfect harmony.

4. The Art of Automation: Automation is where the magic happens! Internal systems can be automated to handle repetitive tasks, giving you more time to focus on what truly matters.

5. The Fun Factor Believe it or not, creating and optimising internal systems can be an absolute blast! It's like solving a puzzle or playing a strategy game. Each improvement is a step toward smoother operations & more success.

6. Continuous Learning The world of internal systems is always evolving. Embrace the joy of learning as you discover new tools, techniques, and best practices.

7. Let's Get Creative Don't be afraid to get creative! Internal systems can be tailored to suit your unique business needs. Get inspired & think outside the box.

8. Celebrate Success Every time you optimise a process or see your team working like a well-oiled machine, it's a reason to celebrate! 🥳 Small wins pave the way for big achievements.

So, there you have it – the thrilling world of internal systems!

Now, go forth and explore this exciting realm, turning your business into a powerhouse of efficiency and fun.

How often do you review the processes in your business?If you've not reviewed them in the last 12 months then I'd highly...
18/09/2023

How often do you review the processes in your business?

If you've not reviewed them in the last 12 months then I'd highly recommend reviewing them.

Alternatively you could book a Business Operations Audit with me for the introductory rate of £147.

We spend an hour on zoom and dive deep into your processes, identify what's working and what needs improvement, and provide immediate tweaks to boost your efficiency. But wait, there's more! 🌟

We'll even create a customized Trello Board for you, with all the necessary processes and convenient links neatly organized, so you can stay focused and save time. 🎯

Don't miss out on this incredible opportunity! 💡 Book your session now by clicking the link below. ⬇

👉Book Now using this link - https://buy.stripe.com/14k9Db7TtcBrfra000? 👈

📢 *Attention business owners!* 📢Are you looking to optimize your internal processes and take your business to the next l...
13/09/2023

📢 *Attention business owners!* 📢

Are you looking to optimize your internal processes and take your business to the next level? 🚀 Well, we've got the perfect offer just for you!

Introducing our special one-off Business Operations Audit, available at an introductory fee of just £147 plus VAT during September & October. 💼

In this 1-hour session on Zoom, we'll dive deep into your processes, identify what's working and what needs improvement, and provide immediate tweaks to boost your efficiency. But wait, there's more! 🌟

We'll even create a customized Trello Board for you, with all the necessary processes and convenient links neatly organized, so you can stay focused and save time. 🎯

Don't miss out on this incredible opportunity! 💡 Book your session now by clicking the link below. ⬇

👉Book Now using the link in the comments

So strange that this would pop up in my memories today - Marrakesh March 2022. It was my first trip out of the country i...
03/09/2023

So strange that this would pop up in my memories today - Marrakesh March 2022. It was my first trip out of the country in 12 years and I was attending a business retreat where I got to support an amazing client and meet some incredible women.

Strangley I'm back on Tuesday doing the exact same thing and so looking forward to it.

Can't wait to create my action plan for the next 90 days, enjoy some sun and cocktails and get to support an amazing group of women.

As a business owner do you struggle to disconnect from your business?How would you like someone who could step in and op...
02/03/2023

As a business owner do you struggle to disconnect from your business?

How would you like someone who could step in and operationally manage your business so that you can step out?

Due to a client project coming to an end I have space to take on 1 client for either project, launch or operational management.

Relationships are at the heart of every successful business, which is why I take the time to get to know you, your aims and company ethos.

This way, I can truly offer a bespoke service to you and your team.

Drop me a DM today to find out how I can help 🙂

Address

-
Peterborough
PE73BE

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+447843741667

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