31/08/2026
Would you rather have one option for support, or several?
That's what open vs closed protocol comes down to for customers. With open protocol, you're not fixed to one company or one set of fees each year, you've got the choice to go to multiple people for support and servicing.
Matt's clear that closed protocol isn't a bad thing, it has its place and works well in certain situations. But it does mean you're fixed with specific people you can use, whether that suits you long term or not.
It's why Global Fire Equipment uses open protocol systems, giving customers choice rather than a fixed relationship with fewer suppliers.
Watch Terry and Matt talk through where each approach works best, and why open protocol suits most customers.
Still unsure? Get in touch, and let's protect what matters most.