10/06/2026
New data from our 2026 UK clinic benchmark report:
Average clinic loses 67% of inbound enquiries due to slow response time.
Not "no response" — slow response.
Specifically: anything over 5 minutes.
After 5 minutes, conversion drops by 8x.
After 10 minutes, it drops by 21x.
After 1 hour, the lead is effectively cold.
Most clinics respond in 4-26 hours.
Now think about that across your monthly enquiry volume:
100 enquiries × 67% lost = 67 patients walking away.
At £180 average, that's £12,060/month gone.
£144,720/year.
For most clinics, that's more than their entire marketing spend.
The fix is uncomfortable to admit: humans cannot respond in 5 minutes, every time, at 2am, during lunch, on a bank holiday.
AI can. And does.
If you want the full benchmark report (free, no email required), drop "REPORT" below.
What's the longest you've waited for a clinic to reply to YOU as a patient?