West Care and Support Services

26/01/2026

We are excited to announce we are opening an adults care centre in the heart of ponteland.

Please contact us with any enquiries or to register interest for your self or a loved one.

WCSS 🤍

26/01/2026

Please contact us for any enquiries regarding our dementia friendly adults care centre in Ponteland.

21/10/2025

🤝 New Partnership Announcement!

We’re delighted to share that West Care and Support Services has partnered with OnTyne Plumbing & Heating 💧🔥

Together, we’re making home comfort and safety more affordable for our elderly clients. Our partnership means exclusive discounts on:
✅ Boiler servicing and installations
✅ Accessible bathroom design and fitting
✅ General plumbing repairs and maintenance

We believe quality care goes beyond personal support — it’s about helping our clients feel safe, comfortable, and supported at home in every way.

If you or a loved one could benefit from this partnership, get in touch with us today to find out more.

Covering All aspects of Plumbing, Heating & Gas in the North East of England

13/10/2025

📧If you are waiting for a reply from us through email, please check your junk folder. We have had lots of enquiries over the past few days but sometimes our emails go missed📧

Thank you,

Team WCSS 🤍

10/10/2025

5 Reasons to Choose West Care and Support Services 🌟

Choosing the right care provider makes all the difference — here’s why families choose us:

1️⃣ A Small, Trusted Team – You’ll see familiar faces who truly get to know you and your routines.
2️⃣ We Go the Extra Mile – Whether it’s a chat over a cuppa or help with the little things, we genuinely care.
3️⃣ Ongoing Support – You’re never on your own — our team stays in touch and supports you every step of the way.
4️⃣ Birdie App – Stay connected and informed with real-time updates and care notes straight to your phone.
5️⃣ Fair Pricing – We believe quality care should be accessible, with honest, transparent rates for everyone.

Contact us for an informal chat around how we can support you or your loved one 🤍

04/09/2025

Looking for trustworthy help at home for yourself or a loved one?

At West Care & Support Services, we provide:
✔️ Companionship & welfare checks
✔️ Meal prep, housework & errands
✔️ Appointment support & prescriptions
✔️ Personalised care to meet your needs

🤍Families get peace of mind with our free Birdie app – see real-time care updates at the touch of a button.

📍Local team | 16+ years’ experience | Dementia friendly | DBS checked 🌟

📞 Call us today for an informal chat: 07377 143101
📧 [email protected]

Because care should feel like support, not stress

08/08/2025

We just want to say a heartfelt thank you to everyone in our community who has chosen to use West Care and Support Services, we’re so proud to support local families with the high-quality, compassionate support they deserve. 💙

Thanks to your support we have welcomed new staff and clients and have some limited availability.

📍 Locally run, community focused.
👩‍⚕️ A small but amazing team, always going the extra mile.

📞 Get in touch today to have a friendly, no-pressure chat about how we can help.

08/08/2025

Welcome to your local Healthwatch. We are here to help make health and social care better for people in Northumberland.

28/07/2025

It can be hard to know what to do if a person with dementia tells you the same things repeatedly. But It's very likely the person does not know they keep asking the same question or repeating the same action.

Here are a few things that can help you and the person living with dementia:

👉 Try to be patient and keep your tone level and calm.

👉 Is there a need behind the person’s behaviour? Perhaps they’re looking for reassurance? Or do they miss a person or place from the story and want to reminisce?

👉 Is something triggering the behaviour – for example, does it happen the same time of day or around the same people?

👉 Distracting the person or engaging them in an activity they enjoy can help shift their focus onto something else.

👉 Try to avoid telling the person they’re repeating themselves. This could be upsetting or knock their confidence.

👉 If the person is repeating themselves because they’re nervous or anxious, a product like a fidget m**f (a knitted or crocheted hand m**f with various textures and items attached to it) or sensory blanket may help. You could also try a favourite piece of music or TV show.

👉 If the behaviour isn’t harmful or causing a problem, accept that the person finds it comforting and reassuring, and let it be.

09/05/2025

Have you noticed increased confusion, agitation, or anxiety in a loved one with dementia as the day winds down? This is known as sundowning, and it’s more common than you might think.
Understanding why it happens—and how to help—can make evenings calmer and more reassuring for everyone involved.
Swipe through to learn what sundowning is, what causes it, and how you can support your loved one during this time.

21/03/2025

Client Review 🤍