25/11/2021
Job Description
Customer Service Advisor
Start date ASAP
Whiteley
Rate of pay: 8.21ph
Hours: Shift pattern
Monday to Friday between 8am to 8pm
Saturday and Sunday between 8am to 6pm
Do you have experience in Customer Service whether that be on the phones or face to face? Are you looking for the next challenge? AND can you start ASAP If so, this might be the opportunity for you.
We are currently seeking full time and part time Customer Service Advisors. In this position you will be responsible for communicating with customers regarding their insurance claim, as well as liaising with many different stakeholders to ensure that the customer is back on the road as soon as possible and the claim is settled. This role is fast paced working within provided guidelines ensuring structure to keep the company on track, in order to deliver an exceptional customer experience to the required standards and agreements.
Key Responsibilities:
· Liaise with internal and external customers/ stakeholders
· Answer stakeholder queries and questions, providing excellent customer service
· Ensure the claims management system is accurate and current
· Monitor KPIs and articulate when we are not on track
· Answer inbound and outbound telephone enquiries, selling services where required
· Adhere to service levels and standard in line with our client philosophy
· Maintain accurate and timely completion of case notes
· Ensure that all client and customers’ expectations are met and exceeded
· Comply with all regulatory requirements and company policies