17/07/2025
£11.04 BLLION LOST
Sources says that UK Businesses losted £11.4B monthly due to poor customer service and in that number Takeaways lose £1.16–2.31 on average—that’s 5–10% of their total revenue 💸
WHY CUSTOMERS WALK AWAY?
- 80% abandon orders after one bad experience
- 74% switch brands permanently due to poor service
- Long queues (19% of complaints) & rude staff (14%) top frustrations
- Missed calls – Customers call repeatedly, but no one answers
BIGGEST FAILS
- 67% of complaints are about useless chatbots — 81% of people just want a human to help
- Slow service: Staff waste 4.8 days/month fixing issues (up from 3.8 days in 2023)
- 3rd-party delivery fails: These apps have a 68% dissatisfaction rate
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Sources: Kustomer • Qualtrics • UK Institute for Customer Service • The Guardian
Takeaway decisions are now shaped by value, trust and experience, influenced by reviews, loyalty perks and emotional connections to brands.
Q: HOW TO FIX IT & SAVE YOUR BUSINESS?
A: OUTSOURCE YOUR CUSTOMER SERVICE
By outsourcing your operations to us, you can:
- Save a significant amount on wages
- Get experienced English-speaking staff
- Revenue growth through proven stratigies
- No Missed calls (Our system can answer upto 10 calls at a time)
- Boost loyalty with 24/7 human agents (no bots!)
- Focus on growth while we turn complaints into repeat customers
Visit our website to explore more about our services
www.voxconnect.co.uk
