RealService

RealService RealService helps you put customer experience at the heart of your real estate business. Why bother to be customer inspired?

At RealService we strive to help our clients – investors, property developers, managers and industry groups – from the UK and across Europe – be customer inspired and treat their tenants and other stakeholders as valued customers. To be customer inspired means that you engage, you listen, you respond and you seek to understand their constantly changing needs. That’s simple…to be more profitable an

d build your reputation. Founded in 1999, RealService is a London-based consulting business specialising in customer service. Over the years we have developed a large international client base including some of the biggest and most influential names in the real estate industry. We have an in-depth understanding of the real estate industry – its past and present and the issues affecting its future. We understand the issues and challenges that you face and have developed a range of products and services to tackle these head on. They fall into four categories:

Insight, Action, Best Practice and Benchmarks

Does your real estate business have a customer journey map? If so, how often do you ensure it is accurate and up-to-date...
19/07/2023

Does your real estate business have a customer journey map? If so, how often do you ensure it is accurate and up-to-date with real data and feedback from customers? A customer journey map can be a great way to understand and improve the customer experience, but it is important to keep it current.

Speak to us today to find out more how you can fill voids.

We can help you engage your customers in your agenda around sustainability - talk to us today about creating a vision yo...
10/07/2023

We can help you engage your customers in your agenda around sustainability - talk to us today about creating a vision your customers can share.

It's always great to hear that our independent telephone interviews are valued by occupiers and investors alike. If you ...
03/07/2023

It's always great to hear that our independent telephone interviews are valued by occupiers and investors alike. If you want actionable, in-depth into your real estate customers' thoughts please get in touch.

The news is out! Louise Freethy will be taking the helm at RealService as CEO, with Howard Morgan taking the role as Exe...
27/06/2023

The news is out! Louise Freethy will be taking the helm at RealService as CEO, with Howard Morgan taking the role as Executive Chairman. Louise has been instrumental in the growth of RealService since joining the company in 2005.

RealService has been at the forefront of the customer revolution within the property industry for over two decades advising clients such as GPE, Legal & General Investment Management (LGIM) and Cadogan.

In the words of Louise: “I have enjoyed working with Howard over the last 18 years, and I am very excited to be taking the helm at RealService as CEO at a time when improving customer loyalty and occupier experience has never been more important to our clients."

We're excited to see what's next!

Our Associate Director, Justine Johnson, will be attending UKREiiF next week in Leeds.Get in touch if you'd like to arra...
11/05/2023

Our Associate Director, Justine Johnson, will be attending UKREiiF next week in Leeds.

Get in touch if you'd like to arrange a meeting to discuss why insight is power.

It's always nice to hear what our clients think. Get in touch today to see if we can help you on your CX journey.       ...
09/05/2023

It's always nice to hear what our clients think. Get in touch today to see if we can help you on your CX journey.

We've been enjoying the buzz across our incredible city this week. From all at RealService we wish our clients, friends ...
05/05/2023

We've been enjoying the buzz across our incredible city this week. From all at RealService we wish our clients, friends and families a happy weekend coming together to celebrate the Coronation of His Majesty King Charles III and Her Majesty Queen Camilla.

Avoid voids with our performance leasing playbook. Work with us to produce your bespoke, best-practice leasing manual.  ...
13/04/2023

Avoid voids with our performance leasing playbook.

Work with us to produce your bespoke, best-practice leasing manual.

In 4,059 interview questions asked between 2019 and 2022, only 31% of respondents said they were positively engaged with...
12/04/2023

In 4,059 interview questions asked between 2019 and 2022, only 31% of respondents said they were positively engaged with their landlord around sustainability.

Would you like us to help? Talk to us today to find out how.

Our performance leasing programme will audit and improve your leasing process to maximise chances of letting space and m...
11/04/2023

Our performance leasing programme will audit and improve your leasing process to maximise chances of letting space and minimise wasteful voids.

Talk to us today to find out more.

Have you stepped in your customers' shoes? Find out what it's like being your customer with our mystery shopping program...
06/04/2023

Have you stepped in your customers' shoes?

Find out what it's like being your customer with our mystery shopping programme. Talk to us today to learn more.

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Rickmansworth
WD31RE

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