10/06/2026
Part-Time Office & Customer Support Administrator
Location: Office-Based β Sandhurst, Berkshire
Company: The Gas Man Group
Hours: Part-Time (Flexible hours)
Salary: Competitive, dependent on experience
About The Gas Man Group
The Gas Man Group is a growing and ambitious business specialising in heating, bathrooms, plumbing, and air conditioning services across Berkshire, Hampshire, Surrey, and surrounding areas. We are committed to delivering exceptional workmanship and customer service, helping homeowners and businesses with everything from boiler installations and bathroom renovations to air conditioning systems and ongoing maintenance.
The Role
We are seeking an organised, proactive, and customer-focused Part-Time Office & Customer Support Administrator to join our team in Sandhurst.
This is a key role within the business, supporting the day-to-day operations of our heating, bathroom, plumbing, and air conditioning departments. You will be the first point of contact for many customers and will play an important role in ensuring our office runs efficiently and professionally.
Key Responsibilities
* Answer incoming telephone calls and respond to customer enquiries.
* Manage customer emails and online enquiries.
* Schedule appointments, surveys, service visits, and installations.
* Coordinate engineer and installer diaries.
* Prepare and send quotations, invoices, and customer correspondence.
* Maintain accurate customer records and update company systems.
* Assist with ordering materials and liaising with suppliers.
* Follow up quotations and outstanding customer enquiries.
* Support the management team with general administration duties.
* Request customer reviews and assist with basic marketing administration.
* Ensure all documentation is filed and maintained accurately.
Skills & Experience
Essential:
* Previous administration or office support experience.
* Excellent customer service and communication skills.
* Strong organisational and time management abilities.
* Good IT skills including Microsoft Outlook, Word, and Excel.
* Ability to multitask and work independently.
* Professional and friendly telephone manner.
* High attention to detail.
Desirable:
* Experience within the heating, plumbing, bathroom, construction, or air conditioning sectors.
* Experience using CRM, scheduling, or job management software.
* Knowledge of invoicing and quotation processes.
* Social media or marketing administration experience.
Personal Qualities
We are looking for someone who is:
* Friendly and approachable.
* Reliable and trustworthy.
* Highly organised.
* Positive and proactive.
* Comfortable working in a fast-paced environment.
* Committed to delivering excellent customer service.
What We Offer
* Flexible part-time working hours.
* Friendly and supportive team environment.
* Opportunity to grow with a successful and expanding business.
* Ongoing training and development opportunities.
* Modern office based in Sandhurst.
Apply Now
If you are organised, customer-focused, and looking to join a growing local business, we would love to hear from you. Please send your CV and a short covering note outlining your experience and suitability for the role to [email protected]
