27/10/2024
****Outstanding Fundraising Assistant Job Opportunity ****
On the 1st April 2024, Southampton Hospitals Charity went through a major organisational change, converting from an unincorporated charitable trust within the governance of University Hospitals Southampton NHS Foundation Trust (UHS) to an independent charitable company. In this new structure, they have moved all their people, assets, and systems outside of the NHS to be better placed to increase their impact and raise income substantially.
They are now looking to the future and the development of a new strategy to set out their vision for how they will grow their reach and impact and continue to deliver improvements to the care our local community receives. They raise funds to support their grant-making programmes which have the primary purpose of improving the care and experience patients receive when using the hospitals and services run by UHS.
They are now looking to appoint a Fundraising Assistant who will be the pinnacle to the fundraising team. Ensuring that the team have support with events and financial processes. This will help maximise the supporter journey providing excellent donor care. They are looking for someone who is personable and organised and can prioritise to ensure the whole team is supported.
The role reports into the Individual Giving Manager and is full – time ( 37.5hours per week). SHC offer hybrid working to provide flexibility for our staff. For this role 2 to 3 days would be required in the office.
Key Features of the Role:
• Database management: Responsible for ensuring the charity’s CRM database is up to date; Ensuring the correct import of data from 3rd party sources and supporting the fundraising and finance teams to keep all financial records up to date on the CRM system (Beacon) supplying the relevant data that is needed for reporting and evaluation, ensuring compliance procedures are followed
• Management of donation platforms: Responsible for ensuring that 3rd party donation platforms are kept up to date, on brand and used appropriately and effectively to support fundraising activity
• Construction of automated tasks in the CRM which are assigned to other members of the team to enable stewardship via the correct fundraising team member
• To assist with the administration of event participants and ticket buyers, including responding to enquiries in a timely fashion, building relationships by phone and email and encouraging and motivating participants to meet and exceed targets
• To keep up to date records of all collection boxes and buckets in the community
• To be the first point of contact for phone face to face plus emails via the fundraising inbox for all fundraising enquiries, respond in a timely manner and recognise the opportunity to build relationships and encourage fundraising support
• Support regular gift aid claim submissions to HMRC to take place monthly
• Assist in processing donations from mailing appeals
• Assist and support other members of the fundraising team e.g., sending out events/fundraising packs and ensuring all event participants are thanked within the scheduled time
• Regularly review and adapt supporter communications, including thank you letters and ensure these are implemented across the organisation for consistency
• Manage stock of event promotional items and ensure availability of items required at events, distribute and collect items for the team
Knowledge and Skills Required:
• Strong, demonstratable experience in administration
• Experience and good working knowledge of using a CRM system (preferably Beacon) coupled with a good understanding of GDPR
• Good attention to detail and accurate record keeping
• Basic knowledge of Gift Aid regulations
• Good IT skills across a range of systems including MS office and SharePoint, competent in creating and maintaining spreadsheets
• Excellent interpersonal skills including the ability to deal with people at all levels, on telephone and by letter/email
• Ability to problem solve and think laterally to achieve a goal
• Commitment to team-working but also the ability to work alone
• Ability to prioritise and organise work, motivated, positive and proactive
• Demonstratable initiative and determination
• A flexible attitude and willingness to develop in the role
• Full UK driving license and car preferred
What’s on Offer?
They offer a competitive salary of £25,000, 28 days paid annual leave plus bank holidays, between 5% and 10% matched pension contribution, generous enhanced maternity, paternity, and adoption leave schemes, alongside statutory entitlements, access to Occupational Health support and an employee benefits package via Vivup.
The position is full -time, permanent working 37.5 hours per week. The charity (will consider part-time/job share or flexible working requests).
Applicants Please Note:
If this sounds like the right job for you, please send your up to date CV and a supporting statement of no more than 2 pages which should be added at the end of your CV outlining why you should be the selected candidate.
Interviews will be held on a rolling basis during the advertised period and Southampton Hospitals Charity reserve the right to close the vacancy early and make an appointment at any stage of the application process.
Closing date for applications is 9am Monday 11th November 2024
