Alliants

23/03/2022

We are thrilled to announce that Zendesk, the global customer experience software company which we’ve worked with for the past five years, has invested in us in return for a minority stake in Alliants.

With this investment, Alliants will accelerate its delivery of high-touch personalized service through messaging and conversational CRM solutions built on Zendesk’s powerful platform, and enable the world’s most revered brands to be more customer-centric with a messaging-first approach.

Our shared mission with Zendesk is to put conversations at the heart of the customer experience in industries that have historically lagged the market in customer engagement and messaging. It also reinforces our desire to be the world’s leading customer experience company.

For further details on this announcement, please visit our website:

https://www.alliants.com/news/alliants-secures-investment-from-zendesk

Alliants secures investment from Zendesk to scale digital concierge services globally

08/03/2022

To mark International Women’s Day Alliants is making a donation to Smart Works

Smart Works helps marginalised women break the cycle of rejection and deprivation that results from unemployment.

For Smart Works’ clients, securing a job and gaining financial independence changes their lives and, in turn, the lives of their families and communities. Smart Works operates from seven UK centres and runs a virtual service. In the twelve months to March 2021 Smart Works helped more than 3,000 women. Two thirds of Smart Works clients secure a job within a month. Smart Works is currently campaigning to raise £50,000 for a new centre in South London.

Alliants CEO and co-founder Tristan Gadsby said: “We are delighted to financially support the Smart Works Charity and their outstanding work in helping thousands of vulnerable women gain confidence and independence.”

https://www.alliants.com/news/international-womens-day-2022

To mark International Women’s Day (March 8) Alliants is making a donation to Smart Works Charity.

07/03/2022

Join Susanne (Susie) Williams, Alliants in in Hospitality - International Women's Day Special event - Wed 9th March 2.00 PM GMT.

Organised by Rita J Varga - Raizup with guests:

• Anna Sirba - Operations Manager Harbour Hotels
• Calvin Tilokee- CEO Revpar Media / The Growth Spot
• Thibault Catala - Owner Catala Consulting
• Carmen Lopez- Head of people development and culture at numa
• Tejal Patel - President & CEO Neem Tree Hospitality
• Idoia Herrero - Chapter Leader Spain Raizup

For more info & to register, visit https://bit.ly/35CJQIO

02/03/2022

Alliants' Kevin Edwards shares his thoughts on pizza-making robots for Hospitality Insights and explains why modernising out-of-date operating systems is the real game-changer for hotels. Kevin said: "Most of our work isn’t about driving the flashy tech in front of the guest; it’s actually about resolving the issues back of house and sorting some of these archaic systems out."

https://www.hospitalityinsights.com/content/can-robots-solve-hotel-labour-crisis

Insight Comment Hotels are attempting to adjust to having fewer staff. Robots are fun, but not quite the answer. Modernising out-of-date operating systems is the first step towards achieving long-term labour-saving efficiencies. The first industrial robots were used on the General Motors assembly li...

28/02/2022

Alliants' CEO Tristan Gadsby features in the latest Hospitality Net IT World Panel discussing which technologies and apps will have the greatest impact on hotels in 2022.

Contributing to a discussion lead by Max Starkov, Tristan said:

“The simple answer is the guest's smartphone and whichever messaging app he or she prefers, whether that's Messenger, WhatsApp, or SMS. Since guests already use messaging as the fulcrum of their daily lives, it makes a lot of sense to harness it to the mutual benefit of the hotel guest, owner and operator.”

https://bit.ly/3vqv4PF

The pandemic accelerated digital transformation by 10 years (McKinsey & Company) and today's travel consumers have become more digitally and tech-savvy than ever. Many of today's travelers' service expectations are around self-service, around do-it-yourself, from online planning and booking, to pref...

22/02/2022

We are looking for the following roles to join our team and have many exciting career opportunities across all business areas.

- Fully remote or onsite.
- SaaS
- Custom development projects in travel, education, logistics, e-commerce & healthcare.

Please share - many thanks! 😊

• Development Manager
• Digital Analytics Implementation Consultant
• Development Support Engineer
• Delivery Lead
• Data Scientist
• Data Analyst
• Node Developer
• Front End Developer
• React Developer
• Ruby Developer
• Full Stack Developer
• iOS Mobile Developer
• Android Mobile Developer

https://careers.alliants.com/jobs

Join us and work with some of world’s most respected luxury hotel, travel and retail brands to deliver exceptional customer experiences.

15/02/2022

A big thank you for the latest review of our Alliants Guest Experience Platform! 😄 https://bit.ly/3oPfXvn



Hotel Tech Report

10/02/2022

We are delighted to be working with Quinta do Lago and would like to say thank you for their feedback.

Quinta do Lago offers an exclusive 24-hour concierge service for their residents - Clube da Quinta.

"The Alliants Experience Platform has enabled the Quinta do Lago team to easily see and manage resident/guest requests within one platform helping us increase response times and customer service levels."

Visit https://www.alliants.com/success-stories/quinta-do-lago

08/02/2022

We are delighted to partner with The Red Sea Development Company (TRSDC).

TRSDC was established to drive the development of The Red Sea Project, a regenerative tourism destination along Saudi Arabia’s west coast.

As one of three giga-projects announced by HRH Crown Prince Mohammad bin Salman bin Abdulaziz Al-Saud, The Red Sea Project will be supported by the Vision 2030 framework with sustainability at its core.

Director of Hospitality Systems at TRSDC, Akram Hashem, said
“Phase 1 of the project will include 16 luxury hotels split between Island and Mountain Hotels by 2023. The Alliants Guest Experience Platform has been successfully implemented into our first hotel, Turtle Bay on the mainland and services our internal employees and Hotel Operators visiting the site. Through the use of the guest messaging feature, we are able to effortlessly connect with our guests and seamlessly manage all conversations and requests in one platform.”

Visit - https://www.theredsea.sa/en

27/01/2022

Q&A with Eli Fetter 😁

This week, we chat with Eli Fetter, Scrum Master in our Product team.

Originally from Toronto, Eli and his wife settled in the UK in the summer of 2019 with their dog and three cats. They now live on the Scottish coast surrounded by farms, cows, sheep, and wheat.

Meet Eli https://www.alliants.com/team/eli-fetter

Meet Eli, Scrum Master within the Product Development team at Alliants.

25/01/2022

Warmest congratulations to Michael S. Shannon, co-founder of KSL Capital Partners on being presented with the prestigious Lifetime Achievement Award during the American Lodging Investment Summit (ALIS) in Los Angeles today.

Our CEO Tristan Gadsby and global business development director Kevin Edwards were delighted to be in LA for ALIS and to be able to congratulate Michael personally.

Alliants enjoys an excellent working relationship with Michael and KSL Capital Partners, who, among several hotel assets, are the owners of the luxury Scottish hotel Cameron House, Loch Lomond, Scotland.

Alliants is proud to work with the Cameron House management team and KSL as a principle technology provider and to enable them to deliver exceptional guest experiences.


Burba Hotel Network

21/01/2022

Going to the ALIS conference 2022 next week?

Come and meet Tristan Gadsby, CEO of Alliants and Kevin Edwards, Business Development Director.

With nearly 40 sessions featuring 170+ speakers including the industry’s top CEOs and presidents.

To register: https://www.burba.com/ALIS


Burba Hotel Network