Virtual Satsuma

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Virtual Satsuma Professional Virtual Assistant based in Staffordshire - No project too small, get in touch.

Just wrapped Module 3 of my Certified OBM® course and it's given me a lot to reflect on. 📚This module was all about AI,...
15/09/2026

Just wrapped Module 3 of my Certified OBM® course and it's given me a lot to reflect on. 📚

This module was all about AI, processes, SOPs and operations manuals. And here's the question that's stuck with me:

If one of your longest-serving team members left this month, how much of their knowledge would leave with them?

Every business has processes. The real question is whether they exist somewhere the whole team can access or only inside one person's head - what is the continuity plan?

Because when knowledge lives solely with individuals:

🔸 Holidays become stressful (for them AND you)
🔸 New team members take longer to get up to speed
🔸 Tasks get done differently depending on who's doing them
🔸 The business becomes genuinely vulnerable

A Certified OBM® captures how a business actually runs and documents the key processes clearly and practically. Not 40-page manuals nobody opens working documents people actually use to get things done consistently and confidently. The How/Why/What.

I'll be honest in 10 years of working for myself, I've never lost a file. My systems are tight (a little annoyingly so, if you ask some people 😅). But I know that's not the norm, and it doesn't have to be.

If this is where you're feeling the gaps no documented processes, no backup if someone's away, inconsistent handovers that's exactly where I can help.

📧 Drop me an email at [email protected] and let's chat.

I'm completing my Certified 'International Association of Online Business Manager' training, and as part of that I'm off...
08/09/2026

I'm completing my Certified 'International Association of Online Business Manager' training, and as part of that I'm offering 3 free AI Audits to business owners. 🎯

If you've ever wondered "could AI actually help my business, or is it just hype?" this is for you.

Here's what it involves:

📞 A one-off strategic conversation (about 45–60 mins) where we talk through how your business currently runs
📝 A written AI Audit Report afterwards, showing where AI could realistically save you time, reduce admin, or improve visibility in your operations

This isn't a sales pitch, and it's not about replacing your team with robots. It's about spotting the quiet inefficiencies the repetitive admin, the manual processes, the bottlenecks and showing you what's actually possible.

I'm looking for 3 business owners who'd be open to being part of this (no cost, no obligation just an honest look at your operations).

If that's you, or you know someone who'd benefit, drop a comment or send me a message. 👇

Time for a new chapter 🍊 After years as a Business Manager in schools, and several more building Virtual Satsuma as a VA...
19/08/2026

Time for a new chapter 🍊



After years as a Business Manager in schools, and several more building Virtual Satsuma as a VA and bookkeeping support service, I'm upping my game.



I've just started my Online Business Manager qualification with Thrive OBM Academy. Amanda Hyde-Pierce



The VA world has given me so much but it's changing. The market's more saturated, and changes to Access to Work funding mean the way I (and many VAs) have supported clients needs to evolve too. So I'm evolving with it.



I'll still be offering the services you know me for VA support and QuickBooks bookkeeping but I'm genuinely excited to be training as an OBM, and to bring those higher-level, strategic skills to clients in the future.



If you're a sole trader or small business owner who needs someone to help keep the wheels turning now, and who's about to be able to offer even more as things grow let's talk.



👉 virtualsatsuma.com



From £5 million budgets to "just" a VA? Let's clear this up."Isn't an OBM just an expensive VA?"I get asked this a lot —...
30/06/2026

From £5 million budgets to "just" a VA? Let's clear this up.

"Isn't an OBM just an expensive VA?"

I get asked this a lot — so here's the actual difference, and a bit of why I can answer it from both sides.

For 10 years I was a School Business Manager. I converted schools into academies, managed £5 million budgets, and line managed up to 50 associate staff. Then I took a job that wasn't what I was told it would be — and it all went sideways.

So I rebuilt. Over the last decade I've grown Virtual Satsuma from the ground up — and I'm finally bringing that operational experience full circle by adding OBM to what I offer.

Here's what that distinction actually looks like:

A VA does the tasks you give them. "Send this email," "book this call," "update this spreadsheet" — done, brilliantly. A huge weight off your plate.

An OBM doesn't wait to be told what to do. They look at how your business runs, spot what's broken or missing, and fix it — without you having to spell it out.

A VA executes. An OBM owns the operations.

One needs instructions. The other needs a goal.

That second one only comes from actually having run the operations before — budgets, teams, the lot. Not just supported them.

Merry Christmas and a Happy New Year to all my lovely clients, past, present and future!! Bec xx
23/12/2025

Merry Christmas and a Happy New Year to all my lovely clients, past, present and future!!

Bec xx

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ST161FJ

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+447985471060

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