KR Consults

16/04/2021

Price rises!

After reading on my feed a number of people commenting on a subscription service going up be a very large amount, without any apparent value being added, it got me thinking more widely about how businesses handle price increases.

Annual price increases are the norm in some sectors but, I would be interested to here what my networks top tips are for handling these conversations with customers?

Mine would always be understand the value your service brings to that customer and be comfortable defending it.

17/03/2021

Wishing all connections and followers from the beautiful island of Ireland a very happy St Patrick's Day

14/03/2021

It's no secret results come with hard work.
Sales is no different if you want better sales returns for your organisation then training and coaching should be the first place you turn.

Sales training can be more affordable for a small business than you might think, less than an annual gym membership.
Find out how today

12/03/2021

As we round off the week and rapidly head towards the end of the first quarter of 2021 have you heard the real stories from your customers?
What sort of start to the year have they had?
What are there goals and needs for the next quarter?

In this blog we explore a techniques that every customer-facing role needs to master. If, your teams aren't 10/10 for this skill then your are losing business.

In the blog, we wanted to look at another core skill that is so easily missed. Forget the stereotype of the salesperson bamboozling clients with the dark arts of selling and giving them the pitch, believe it or not, a go...

09/03/2021

How does your business interact with customers?
Do you wait for them to come to you and ask, or do you actively prospect them?
Having a proactive element to you sales outreach is core to growth!

Which is Better?

06/03/2021

Now I have a view in this but I am really interested to hear what others in different sectors think, about working for free.
sometimes I see businesses talk about gong the extra mile, but when that extra mile is working for free, surely that is just devaluing your business and worth to the client?

The growth in freelance work during the pandemic has revived the age-old question: Is taking on unpaid work a good idea?

04/03/2021

In this blog we looked back on why questioning is so important to a business and the difference in they types of questions people ask.

Something to think about was when was the last time before a call with a customer or prospect did you plan out the questions you wanted to ask?

Questioning Techniques & Skills

01/03/2021

Our first review from last year's blogs is to look at Coaching v Training.
Here at KR Consults we don't believe the 2 are mutually exclusive to a business often those organisations who embrace both in equal measure and really value them generally produce the best sales results

The purpose of sales coaching or one on one sales training within the workplace is to improve an a persons job role specific skills and performance. This involves either enhancing their current skills or through acquirin...

28/02/2021

What a fantastic week it has been.
It really has been spring like in a number of ways.
The weather- has brought everything to life, with flowers appearing everyday.
In the business world I have seen more and more positivity from the SMEs I work with, in really ramping up in preparation for growth through the 3 quarters left of 2021.
Sales coaching is the gardening service for your business, weeding out what doesn't flourish and making sure you feed the plants that can grow strong and bloom
Are getting the support you need to turn those green shoots into perfect flowers this year.

26/02/2021

What's re-framing got to do with selling?

I'm not talking about taking the family artwork to a local shop to get a shiny new frame fitted.
I'm talking about the technique Re-framing is taking an objection and redirecting your prospects attention to something they had not yet considered. In a sales scenario where the prospect has raised an objection the re-framing process involves diverting your prospects energy from one aspect of the objection to another aspect of sales process.

For example
The prospect raises an objection based on not having the time.
Using Re-framing you could reply with - This is exactly why you need this, because it is built to make you more efficient and free up more time

How could you use this in your sales conversations?

25/02/2021

Our next review is looking at ow your business interacts with customers

Do you wait for them to come to you and answer the questions they ask you?
Or
Do you actively reach out to them, preempting a problem they might have, actively looking to support?

One is very proactive the other approach is reactive, but which is better for your business?

Which is Better?