Criterion Systems Ltd

17/06/2025

Moving your phone system to the cloud doesn't have to be daunting.
We can do everything for you to ease your transition with minimum disruption.
Call one of our experts today and have one less thing to worry about.
https://oal.lu/KdGUR

16/06/2025

Are you ready for the PSTN Switch-Off? If not, here’s what you NEED to know
⏱️ The Countdown is On - With the PSTN switch-off set for January 31, 2027, businesses must prepare to transition from legacy systems to advanced IP-based solutions. (This transformation mirrors the digital TV shift but lacks widespread awareness, making proactive preparation crucial.)
Why It Matters - The switch-off is more than an upgrade-it’s a chance to optimise and future-proof your business communications. Migrating to IP solutions enhances your capabilities and positions you competitively in a digital-first world.
Key Deadline - 31st January 2027, when all legacy services cease.
️ Strategic Actions - Start planning now by assessing your current setup and partnering with experienced providers (like us). Early action ensures a smooth transition and avoids last-minute rushes.
Seize the Opportunity - Transforming your communications is a strategic move to cut waste and invest in technology that drives success. We offer the expertise to guide you through every step, ensuring a seamless shift to efficient, modern solutions.
Act Now, Don’t wait-begin your journey to next-generation communications today. Contact our team today to learn how to prepare your business for a thriving digital future.

22/12/2023

Have you heard the news? Moving to VOIP could reduce your company's costs, increase your productivity, it creates a more efficient way of working with greater flexibility and is available right now.
So reap the rewards of newer technology immediately don't wait until you are switched off.

20/12/2023

Need to know where your vans are? By utilising a Static IP, businesses can effectively track shipments, monitor vehicles, and establish real-time communication with drivers. With faster speeds, backup capabilities, and quick setup, Mobile Static IP is the perfect choice for your business.

19/12/2023

Does this sound like your company? Unable to provide customers’ preferred method of communication? Struggling to handle the peak busy periods where there is a surge in callers? Needing an efficient way to contact multiple customers? Horizon Contant instantly helps you with these issues and whole lot more. Call us to find out more.

18/12/2023

Do you know if your comms set up will be affected by the switch off? What do you have in place right now? Take an audit to assess your current communications set-up so you fully understand what needs to be updated.
Don’t forget to check those easily forgotten details like fax machines, alarm systems, modems etc. Every single one of your ISDN connections will need to be replaced with an IP alternative.

15/12/2023

The Big Switch Off has already started but don't worry we have a simple phone line replacement service called Phoneline+. It supports all the key features expected of a traditional telephone line including voicemail, call divert and call hold, but without paying more,
PhoneLine+ provides extra features designed to make your life easier all at a reasonable price. So no need to wait!

14/12/2023

Keep a professional image while callers are waiting for their calls to be answered with music and messages on hold. Just one of the many features with Horizon. Likewise by using an auto-attendant clients and candidates will be able to get through to agents faster and ensure they reach the correct department. Great for your business CX.

13/12/2023

Data security is of paramount importance to your business and that includes your business Mobile fleet. By implementing a private APN you can control and manage your mobile data in the same way as you can with your fixed data. This results in a more secure infrastructure, improved productivity and permits you to apply a coherent and consistent IT and data policy across both fixed and mobile devices.

12/12/2023

What if Teams could do it all? Optimise your MS Teams investment by adding voice and unleash it's full potential with Operator Connect. Whether you need to make or receive calls, Operator Connect makes it easy, efficient, and cost-effective. With its user-friendly interface and real-time call management, you can easily manage, transfer, hold calls, and much more.

11/12/2023

We’ve all been there. Waiting in a queue to get through to an agent while repeatedly being told your call is important. Sound familiar?
Contact Centre as a Service (CCaaS) and digital tools such as chatbots and AI have revolutionised customer engagement for those businesses. However, the companies that make it work still emphasise the importance of a customer-centric approach - improved customer experience will gradually nurture loyal customer bases and achieve growth targets.
Still on hold? While you wait, read our partner Gamma's blog about the redefined role of contact centres in the digital era:

This link will take you to a page that’s not on LinkedIn

08/12/2023

Call Management reporting can really help your business with improvements to your customer experience.
Do you know how many calls you are getting, how they are being handled or who is handling them?
Horizon offers a number of key measurements through its reporting section.
However, there is a growing requirement for more in-depth call management reporting and wallboard integration to help organisations gain a real-time understanding of calls, we can help wth that too.
Contact us today