TCHAcademy

08/10/2025

🎓 Big news from TCHAcademy!

We’re proud to announce that we’re now officially a UK Registered Learning Provider (UKRLP) and a CPD Accredited Provider with an incredible 96% learner satisfaction score from our training programmes.

This means our training meets recognised professional standards, and our learners can trust that every session, course, and development journey is designed to deliver real growth and lasting impact.

It’s another exciting step forward for TCHAcademy as we continue raising the bar for learning and development across and beyond.

01/10/2025

✨What a night at the Welsh Contact Centre Awards 2025!✨

We’re beyond proud of TCH team for not only reaching the finals but taking home two incredible wins 🏆

Best Talent Programme -
Best Client Partnership -

A huge shoutout to our amazing finalists who represented us with passion and professionalism:

🌟 Tendai Munthali – Newcomer of the Year
🌟 Daniel Wilks-Payne – Support Person of the Year
🌟 Danyal Hashan – Advisor of the Year
🌟 Norbert Paplinski – Team Leader of the Year
🌟 Nolyn Burkholder – Trainer of the Year
🌟 The Consumer Helpline & Staysure – Best Client Partnership
🌟 The Consumer Helpline – Business of the Year

These recognitions are a true testament to the talent, dedication, and teamwork across our business. Well done to everyone involved – we’re so proud! 👏💙

01/10/2025

Our TCHAcademy Learning & Development team has been named Best Talent Programme – Gold at the Welsh CNECT Awards 2025.

This award recognises the hard work, dedication, and passion we bring every day to supporting our learners and colleagues. From creating engaging training to guiding our teams through development journeys, every challenge we take on is focused on making a real difference.

A huge thank you to everyone who has been part of this journey – this win is a celebration of what we do together! ✨

01/10/2025

It's an honour to be recognized for our hard work this past year with TCHAcademy ✨

✨What a night at the Welsh Contact Centre Awards 2025!✨

We’re beyond proud of TCH team for not only reaching the finals but taking home two incredible wins 🏆

Best Talent Programme -
Best Client Partnership -

A huge shoutout to our amazing finalists who represented us with passion and professionalism:

🌟 Tendai Munthali – Newcomer of the Year
🌟 Daniel Wilks-Payne – Support Person of the Year
🌟 Danyal Hashan – Advisor of the Year
🌟 Norbert Paplinski – Team Leader of the Year
🌟 Nolyn Burkholder – Trainer of the Year
🌟 The Consumer Helpline & Staysure – Best Client Partnership
🌟 The Consumer Helpline – Business of the Year

These recognitions are a true testament to the talent, dedication, and teamwork across our business. Well done to everyone involved – we’re so proud! 👏💙

01/08/2025

🧠 Working smarter is not about cutting corners.

It’s about using your tools, trusting your training, and knowing when to pause instead of push.

Efficiency is a skill we help you build — so you can get better results without burning out. 🧯

31/07/2025

Real support means being there at the right moments — not just delivering training, but helping agents apply what they’ve learned in the real world. 🌎

🤝 Whether it’s guiding new starters through induction, running refresher sessions, or providing one-on-one coaching, we make sure no one faces challenges alone.

That’s how working smarter becomes a reality.

30/07/2025

🎯 Ongoing training and support make all the difference in helping our agents grow and succeed. Continuous learning builds confidence and sharpens skills, so every call gets better.

💬 Our learners’ feedback shows just how powerful this support can be in day-to-day work.

25/07/2025

🤝 Training Support means being there when it counts.

Whether it’s helping new starters through induction, guiding learners during sign-off, or running refresher sessions when needed, TCHAcademy stays close to ensure every learner gets the support they need to succeed.

Because real training isn’t just about sessions — it’s about ongoing coaching and practical help, exactly when it’s needed.

🛠️✨ What kind of support has made the biggest difference in your learning? Let us know! 👇🏻

24/07/2025

🎯 Try this: Next time you hear an objection, pause for two full seconds before responding.

Silence can be your best tool — it gives the customer space and shows you’re listening.

🤫✨ Small shifts like this can build trust and open up the real conversation.

What’s one objection you find tricky? Share below! 👇

23/07/2025

🗣️ Learner Voice: Real stories, real growth.

We asked our learners how training has helped them in their roles — and their answers say it all. From boosting confidence to making tough calls easier, ongoing training truly makes a difference.

Here’s a glimpse into what they say about upskilling and why learning never stops at TCHAcademy. 💬✨

Have a training moment that changed your day? Share it below! 👇

22/07/2025

📈 +28.9% increase in QA pass rates since January, for one of our in-house campaigns!

From 43.6% to 72.5% — that’s the real progress we’re seeing after months of focused induction, sign-off support, and targeted refresher sessions at TCHAcademy as well as continued support and coaching from our in-house Operations team.

This growth isn’t just a number — it reflects consistent coaching, practical skill-building, and ongoing learner support that helps teams succeed on every call. 💪🎯

What small changes have made the biggest impact in your role? Let us know! 👇

21/07/2025

At TCHAcademy, every training module is designed with a clear purpose: to build real skills that make work easier, boost confidence, and improve results.

Whether it’s induction, re-accreditation, or focused skill-building, we focus on what learners need to succeed — not just what looks good on paper.

This week, we’re shining a light on the key areas we train and why they matter — from call control to objection handling, effective listening to confident closing.

Because great training isn’t just theory. It’s practical, relevant, and built to stick.

What’s one skill you’ve learned that changed your workday? Share below! 👇