We are Management Consultants - specialising in business processes, customer experience, service transformation and all fields associated with housing management.
“Callidus” is the Latin term for clever, dexterous, smart and experienced, and that’s what we offer, intelligent, insightful and smart consultancy and interim management solutions. Callidus Management Consulting specialises in providing
business turnaround and performance improvement services. Our Principle Consultant, Richard Walker, has 20+ years of direct operational and strategic experience of working for some of the UKs biggest Housing Associations, ALMOs and Local Authorities. As a Consultant he has branched out and worked predominantly in the private sector supporting process reviews, customer service reviews and project delivery. We specialise in the following:
Consultancy Services:
★ Performance & Service Improvement
Rent Arrears & Welfare Reforms
Empty Homes
Customer Complaints
Anti-Social Behaviour
★ Organisational Leadership & Change
Service design
Restructure / Re-alignment
Service Improvement planning
★ Core Housing & Neighbourhood Management
Tenancy Mgt
Housing Mgt
Sheltered Housing
Caretaking & Cleaning
Neighbourhood Partnerships
Integrating & Aligning Housing & Repairs Services
★ Value for Money & Process Reviews
Service/structure reviews
Objective optimisation
Process mapping
Systems thinking
★ Delivering Social Value
Community Involvement
Equalities & Diversity
Housing & Employment
Housing & Health
Housing & Environment
Housing & Community Safety
★ Customer Service Excellence advisory services & mock assessments
Interim Management:
Executive Director
Director
Assistant Director
Head of Service
Bespoke Project Manager
Non-Executive Board Director
Service Review & Audit:
Inspections
Mystery Shopping
Co-regulation & Tenant Scrutiny
Quality Assurance
