This is my goal, Every customer should be able to put down the phone or web device and be pleased to have had the chat, the only way we can do this is through training and relations, also Management. This sounds easy I know, But the majority of companies have a generic approach to this and although this is great, There are always going to be subtle
things that can be changed or looked at to improv
e customer relations and then further your goals as a business. Having worked with customers from supermarkets to telesales and pure customer services I have adapted and learnt many things in my career spanning from Africa to the UK, I believe this gives me a unique advantage and I want to share that with other companies and watch themgrow in turn, Together we can make customer services about the customer again. Being an avid vocal teacher through times at several companies including my work as a councillor I find it east to explain and give people the enthusiasm to be able to push forward with learning and better themselves, Together with the remote teaching I can do this. It shows them situationally the business/ customer relationship as that is exactly what we would be when I am talking, We would be the partnership. Whilst working in this partnership I would also be able to have a look at your own internal
services and see where they can be improved if at all, It's not always about pumping more
money into a system, Sometimes it's just as simple as a streamlining systemโs so it can be accessed and used more efficiently. One company I worked with I managed to reduce the systems down by half. However I can assure you that it saved time with customers on the phone which means more time with Customer contact but with the reduction of systems used it also saved the company a lot of money in the long run. I can run remotely so it doesn't matter were you are as we move more into the digital world I can help and assist you in this. I look forward to hearing from you in the future, Also remember, If you have any questions,
Please feel free to ask, As that's good customer relations? Many thanks
Ben Holdman