Virtual Turtle

18/09/2025

Me when I realise a client left because I never followed up after the project.

Retention > Regret

17/09/2025

Want to wow a client this week without spending a penny?

Swipe across for 3 quick wins

11/09/2025

Sticky clients don't come from fancy funnels or endless ads.

They come from:
💚 feeling seen
💚 feeling supported
💚 feeling remembered

That's what I teach to business owners, because chasing new clients every week is exhausting.

Is retention better than attraction? Let me know below

10/09/2025

If you're done with a leaky bucket business model, you need to look at this!

08/08/2025

Your client experience is your best marketing tool, now is the time to implement it!

07/08/2025

Unclear processes in your business = confused clients

I will keep shouting about it because it is so important even for small businesses.

And yes, you little small business which has only been trading for a few months I am still talking to you!

But why do you need them it is something for big businesses surely.

Absolutley not! Processes will help guide your clients through your business, but not just that it will in turn reduce the amount of admin work you have to do to guide your clients through, so it will save you time and headspace and probably stress.

Absolutely not! Processes will help guide your clients through your business, but not just that it will in turn reduce the amount of admin work you have to do to guide your clients through, so it will save you time and headspace and probably stress.

01/08/2025

Are you screaming:

Hi, It's me I'm the problem?

31/07/2025

Would you book based on the experience that you provide?

Not your offer, not your price, not you but just solely your experience?

The vibes clients get from you, the communication, the welcome, the check ins. Would you feel taken care of and is it the same each any every time?

Let's make this the case, join me in my FREE group and be the first to hear about my T.U.R.T.L.E method for onboarding which is coming soon.

30/07/2025

Sometimes to much is over whelming and you need to take a step back.

25/07/2025

22/07/2025

Want to build a client experience that has them rebooking before you're done?

21/07/2025

If your client asks "what happens next?".... Houston we have a problem!!

Confusion kills confidence and trust

A flaky process means you can attract the wrong type of customers for you and guess what they will also flake!

You don't need a full blown CRM, or a 40 step SOP, but you do need a repeatable system that makes people guided, heard, and held.

Want to see how I do it?
Come into my reformed Facebook group, it is completely free. DM or comment PROCESS below and I will send you the link.