Mercury Support

Mercury Support A fresh approach to all your health and safety, compliance, licensing, insurance, training and food safety needs. This is where Mercury Support excels.

Our solutions:

- Health & Safety
- Food Safety
- Accident & Incident Reporting
- Licensing
- Insurance
- Training & Support
- Allergens
- Compliance

The Employment Rights Act is rolling out in waves, and the next one lands in October ⚖️A few of the highlights: you'll b...
28/07/2026

The Employment Rights Act is rolling out in waves, and the next one lands in October ⚖️

A few of the highlights: you'll become legally responsible for how customers treat your staff. Tribunal claims get a six-month window instead of three. And from January 2027, unfair dismissal rights kick in at six months' service, including for anyone you've hired since the start of this July.

James, our resident HR enthusiast, has broken the whole thing down on a blog: what's already changed, what's coming next, and the six things to sort before October.

Read it here: https://mercurysupport.co.uk/employment-law-changes-october-2026/

Hiring seasonal staff this summer? 🧡Extra staff for the busy months are essential for a lot of operators. They also need...
16/07/2026

Hiring seasonal staff this summer? 🧡

Extra staff for the busy months are essential for a lot of operators. They also need setting up properly before they can work unsupervised, and that's where things slip.

Every new starter needs a contract, an induction, food safety basics and allergen training. Sorting all of that for several people across multiple sites takes time managers don't have in July. So it gets delayed.

Mercury covers both parts. On the HR side, contracts, handbooks and all the paperwork a new starter needs. On the platform, training is assigned on their first day, and you can see who's completed what across every site.

Someone starting Monday can be trained and documented before they get stuck in! Book a free platform demo and we'll show you how it works 🧡

When you call Mercury, you're speaking to someone who has done your job.Everyone on our team has practical, hands-on exp...
15/07/2026

When you call Mercury, you're speaking to someone who has done your job.

Everyone on our team has practical, hands-on experience in hospitality. They've run kitchens and prepared for EHO inspections themselves.

Our founder spent nearly two decades running compliance for Living Ventures, the company behind The Alchemist, Gusto and Australasia. Across the team, there's over 100 years of combined compliance experience.

There's a reason why 98% of our clients hold a 5-star food hygiene rating, and more than 200 businesses trust us with their compliance.

We've done your job, and we understand your pressures.

Book a free 30-minute compliance audit and see the difference that makes 🧡

Almost half of hospitality businesses say regulatory compliance is one of their biggest operational headaches 😮‍💨45%, ac...
09/07/2026

Almost half of hospitality businesses say regulatory compliance is one of their biggest operational headaches 😮‍💨

45%, according to the British Chambers of Commerce. So if compliance feels like a weight on your week, plenty of operators would say the same.

There are good reasons it feels hard. Requirements change regularly, records end up spread across different systems and folders, and the managers responsible for it all are already running busy sites. Compliance gets squeezed into whatever time is left.

Mercury was built for exactly this. One platform for your audits, checks, risk assessments and records, with compliance experts on the end of the phone when a question comes up. People who've worked in hospitality themselves and know what a busy week looks like.

Book a free platform demo on our website 🧡

Every operator knows the feeling when an audit's coming 😬The week before turns into a scramble. Chasing paperwork across...
08/07/2026

Every operator knows the feeling when an audit's coming 😬

The week before turns into a scramble. Chasing paperwork across sites, hunting for records, discovering an action from the last audit never actually got closed.
Mercury's audit management module changes the rhythm.

Audits are carried out digitally on site, so findings land in the platform straight away. Every action gets an owner and a deadline. Progress is visible across every site from one dashboard, so nothing hides in an inbox.

And our audits are done by real EHPs who've worked in kitchens and know what inspectors look for, so findings come with practical advice attached.

Audit prep stops being a panic. It becomes proof of how well you're already running.

Book a free platform demo, link in our bio 🧡

Meet Sabella 🧡Sabella is one of our Environmental Health Students, helping out on the helpdesk, getting stuck into inter...
03/07/2026

Meet Sabella 🧡

Sabella is one of our Environmental Health Students, helping out on the helpdesk, getting stuck into internal projects, and carrying out audits.

Her route here is a good one. Sabella was a Head Chef before starting her Environmental Health degree, and she still works as a chef in her time off because she loves the hospitality industry. It was life in the kitchen that first got her interested in environmental health, seeing up close how much food safety and health and safety really matter.

Outside work she's happiest outdoors, whether that's travelling, hiking or spending time in nature. She's also a big animal lover!

Her favourite part of the job? The learning. Every day brings something new, and she says everyone takes the time to explain things and help her develop, which makes for a genuinely supportive place to work.

The office is pretty cool too, apparently 😄

Here's what working with Mercury gets you beyond the platform 👇The software handles plenty on its own. Behind it sits a ...
25/06/2026

Here's what working with Mercury gets you beyond the platform 👇

The software handles plenty on its own. Behind it sits a team you can actually pick up the phone to, across every part of your operation:

🚨 Accident and incident support
✅ Compliance support
🍽️ Food safety support
⛑️ Health and safety support
👥 HR support
🛡️ Insurance support
📜 Licensing support
🎓 Training support

Every one of them run by people who've worked in hospitality, healthcare, education and FM themselves. So when you call, you get a real person who understands your business and the kind of week you're having.

That's the part operators tell us they value most. Whenever something comes up that needs a human, there's one ready to help 🧡

The most expensive compliance mistakes rarely arrive out of nowhere... 😬They build quietly across your sites until one t...
24/06/2026

The most expensive compliance mistakes rarely arrive out of nowhere... 😬

They build quietly across your sites until one tips over into an incident.

That's why Mercury has AI analytics and pattern flagging built in, working across your audits, checks, helpdesk and incidents in one place. Because it reads across everything, it catches the build-up that separate systems never join up.

Here's what that looks like.

One site keeps failing the same temperature check. The same fridge keeps appearing on the helpdesk. The audit action for it won't stay closed.

Three signals, three modules, one failing fridge heading straight for a food safety incident, a dropped hygiene rating, and the bill that comes with both.

Mercury flags it while it's still the price of a callout, long before it's the price of a closure. Then a compliance expert who knows your business helps you act on it 😄

Book a free platform demo, drop us a comment or DM and we'll send you a link!

How long does it take your managers to update one risk assessment and get the whole team trained on it? 📝For a lot of op...
23/06/2026

How long does it take your managers to update one risk assessment and get the whole team trained on it? 📝

For a lot of operators, one update means reviewing the document, printing it, pulling old versions, briefing the team, collecting signatures, filing the records, then chasing whoever was off that day!

Call it a couple of hours each. Ten a year across twenty sites and you've lost the best part of a working week to admin.

Mercury's risk assessment module does it in minutes.

Update once and the latest version goes live everywhere. Managers can tailor any assessment to their own site, so what reaches the team reflects how that building actually works. Assign the training, see who's read and understood it, and keep the full history in one place.

Around fifteen minutes per review instead of two hours.

The bit operators value most? When an inspector asks how they know staff were trained. With paper, that's digging through folders and hoping. With Mercury, it's on screen in seconds. Current version, review date, who was trained, who acknowledged it, what's outstanding.

Risk assessments are there to protect your business. They shouldn't cost you a week to manage!

Book a free platform demo 🧡

What a brilliant day for Lisa and Denise at in Leeds! 🌟The pair were over with the team last week for an audit, and as ...
19/05/2026

What a brilliant day for Lisa and Denise at in Leeds! 🌟

The pair were over with the team last week for an audit, and as always, had an absolute blast!

Tattu Leeds, you smashed it once again 😍 Beautifully run, the team know their stuff inside out, and the standards are very impressive!

Until next time! ✨

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123, GENESIS CENTRE
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