Axianet Limited

23/12/2023

22/12/2023

Have you heard the news? Moving to VOIP could reduce your company's costs, increase your productivity, it creates a more efficient way of working with greater flexibility and is available right now.
So reap the rewards of newer technology immediately don't wait until you are switched off.

20/12/2023

Need to know where your vans are? By utilising a Static IP, businesses can effectively track shipments, monitor vehicles, and establish real-time communication with drivers. With faster speeds, backup capabilities, and quick setup, Mobile Static IP is the perfect choice for your business.

19/12/2023

Does this sound like your company? Unable to provide customers’ preferred method of communication? Struggling to handle the peak busy periods where there is a surge in callers? Needing an efficient way to contact multiple customers? Horizon Contant instantly helps you with these issues and whole lot more. Call us to find out more.

18/12/2023

Do you know if your comms set up will be affected by the switch off? What do you have in place right now? Take an audit to assess your current communications set-up so you fully understand what needs to be updated.
Don’t forget to check those easily forgotten details like fax machines, alarm systems, modems etc. Every single one of your ISDN connections will need to be replaced with an IP alternative.

15/12/2023

The Big Switch Off has already started but don't worry we have a simple phone line replacement service called Phoneline+. It supports all the key features expected of a traditional telephone line including voicemail, call divert and call hold, but without paying more,
PhoneLine+ provides extra features designed to make your life easier all at a reasonable price. So no need to wait!

14/12/2023

Keep a professional image while callers are waiting for their calls to be answered with music and messages on hold. Just one of the many features with Horizon. Likewise by using an auto-attendant clients and candidates will be able to get through to agents faster and ensure they reach the correct department. Great for your business CX.

12/12/2023

What if Teams could do it all? Optimise your MS Teams investment by adding voice and unleash it's full potential with Operator Connect. Whether you need to make or receive calls, Operator Connect makes it easy, efficient, and cost-effective. With its user-friendly interface and real-time call management, you can easily manage, transfer, hold calls, and much more.

11/12/2023

We’ve all been there. Waiting in a queue to get through to an agent while repeatedly being told your call is important. Sound familiar?
Contact Centre as a Service (CCaaS) and digital tools such as chatbots and AI have revolutionised customer engagement for those businesses. However, the companies that make it work still emphasise the importance of a customer-centric approach - improved customer experience will gradually nurture loyal customer bases and achieve growth targets.
Still on hold? While you wait, read our partner Gamma's blog about the redefined role of contact centres in the digital era:

This link will take you to a page that’s not on LinkedIn

08/12/2023

Call Management reporting can really help your business with improvements to your customer experience.
Do you know how many calls you are getting, how they are being handled or who is handling them?
Horizon offers a number of key measurements through its reporting section.
However, there is a growing requirement for more in-depth call management reporting and wallboard integration to help organisations gain a real-time understanding of calls, we can help wth that too.
Contact us today

07/12/2023

According to Gartner, analysts predict that by 2025, “75% of conversations at work will be recorded and analysed, enabling the discovery of added organisational value or risk.'
So what are the benefits of Call Recording for Microsoft Teams Phone?
Dubber is a global leader in conversation capture and Intelligence, ideal for businesses of all sizes to capture and unify calls from multiple devices or applications. Read more here

05/12/2023

Staff satisfaction is essential for employee well being.
Offering flexible working arrangements, prioritising well-being and enhancing their work experience.
With Horizon Collaborate, users can effortlessly chat, voice call, video call, and share files from their preferred device. This solution optimizes communication, enhances customer satisfaction, and improves employee productivity.