30/03/2026
Over the last few years, most of my work has been focused on understanding behaviour — how people think, how they react, and how systems shape outcomes.
What I’ve come back to is this:
In restaurants, the real problems are almost never where people think they are.
A pricing issue is rarely just pricing.
A quiet dining room isn’t just marketing.
And a busy restaurant isn’t always a healthy one.
There are usually deeper structural things going on — in the menu, the positioning, and the way the experience is designed.
That’s what I’m focusing on more directly now.
Working with independent restaurant owners, looking at what’s actually happening inside their business — and helping them see it clearly.