T21 Group

17/06/2024

DELIGHTED to be working with Clarity, delivering the first of many more sales training days to retailers in the UK's hi-fi industry!

25/04/2023

Delighted to be sponsoring the Horsham Film Festival again this year! The talent on show is incredible and inspiring! And if you want to get involved, go for it! There is literally nothing stopping you making a film and entering 👇

04/03/2023

📣HOT NEWS!
This month we're launching KONKOR - a BRAND NEW next-gen digital learning platform packed with features designed to help businesses get the best return from their training programmes.

Here's a few top line features:

👉Easily scalable - grows with your business
👉Easy course upload - no technical expertise required
👉Easily customisable reporting
👉Super-slick, responsive mobile-first design
👉ZERO SET UP FEE

We'll tell you more about it soon but for a SNEAK PEEK at KONKOR, sign up for our webinar on 16.3.23 right here: https://t21group.com/konkor

23/12/2022

Time to lock up shop and head home for Christmas!
First however, I'd like to express my sincere gratitude to all my wonderful clients, freelancers & friends for your continued business and support this year! It's been a real pleasure working with you all and getting involved with an incredible variety of worldwide training initiatives both online and face to face. I wish you all a very merry Christmas and a happy and healthy 2023!
Very best wishes, Paul.

22/11/2022

17/11/2022

Big thank you to Mike Embleton at Triumph Motorcycles Limited for this glowing review 🙌
When iconic motorcycle brand Triumph asked us to create an e-learning course designed to up-skill key personnel in their after-sales and customer retention initiatives, we rose to the challenge.

To answer the brief we crafted a series of beautifully designed e-learning modules using graphics, video, and interactive media blending invisibly with a sophisticated analytical engine that enables managers to assess their dealerships. 🏍

Mike and his team at Triumph were delighted with what we created and the modules have already started to make a positive impact. ✅

26/10/2022

Looking forward to the Turning Point Live / ERT Awards 2022 conference tomorrow to check in on the latest trends in CE Retail.

07/10/2022

Omnichannel customers shop 1.7 times more than single channel shoppers and data suggests that they spend more (McKinsey and Company, 2022).

Customers increasingly expect retail brands to be on multiple channels and available at different touchpoints (ERT, 2022).

This means that consistency and connection between in-shop experiences and marketing platforms is essential. Meet your customers' expectations by adopting an omnichannel strategy across the business. It is no longer simply a “nice to have,” but a “must have”.

How can you create an enjoyable and efficient experience for your customers?

Examine key pain points and resolve these to begin. For example, are products unclearly described on the website? Is the ordering process for a product confusing?

Look into providing a quicker checkout process or a better app experience. Simply providing clearer product information in the shop and online is always a great place to begin.

By ironing out your pain points, your customer experience will evolve effortlessly into omni channel one, leading to your customers returning to you again and again.

About us
We create beautifully designed, award-winning e-learning, content, and courses designed for real people.To find out more, email us at [email protected]

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