01/09/2024
OK, I do not usually put up such posts. However, today, I think I have no choice.
We took a booking for today, 6 people, wine tasting with cheese, biscuits and charcuterie board. Booked weeks ago.
Can I just say we are NOT usually open on Sundays, so put ourselves out for the booking.
So a car turns up, they approach the door, "is this the right place?" "There are signs on three sides of the building, so yes. I asume you are my 1:30pm booking so yes", "yes we are, we are just waiting for the other four". "Great, no problem, table all set, come upstairs when you are ready."
And then, he comes in and says, and I quote. "Oh, we thought there was a vineyard". Err did you check the website, that clearly states we DO NOT have a vineyard.
"We though it was a bit like Squerry's. My sister has come from overseas and really wanted a vineyard tour"
"Again did you check the website?"
"Oh yes, I did."
"And the fact it states we do not have a vineyard?"
"Yes we did check it, but we had different expetations" ??????? What does that mean? I magically planted a vineyard last week?
Oh, ok, Squerry's is about a mile that way (also does not have a vineyard tour because that is about another 1.5 miles away from there tasting room, and they really hate people walking around. I am not wasting my breath here)
It's that way, please leave. And thanks for wasting my time.
"I am so sorry for wasting your time."
Well you did, thanks for that.
So Lewis Swan, thank you for wasting my time, and ruining my weekend. Strangely enough we people who work in the hospitailty industry actually do have lives. We do not exist just for your benefit, no, we have things to do. I had many things I wanted to do today, but no, I opened the winery on a day we usually do not because you are so precious that you can't read a website correctly, assume I have nothing else to do, that my wife does not want me at home ON A SUNDAY. Why the hell would I have something else to do?
This guy is obviously from the Kerr Family. I bet his brother is named Wayne.
A bit of respect, that is all we want. And yes, I should have charged you for the booking.