11/09/2026
📢 IMPORTANT CUSTOMER NOTICE – PLEASE READ
We are currently experiencing an extremely high volume of calls and, unfortunately, are missing approximately 40% of incoming calls.
To help us serve genuine customers as quickly and efficiently as possible, we kindly ask everyone calling us to follow a few simple rules.
📞 Please make sure you have a clear phone signal before calling.
🗣️ Please give us your full attention and avoid having conversations with other people while speaking to us.
🔊 If using loudspeaker, please keep the volume at a reasonable level. If the echo means we can hear ourselves more clearly than you, we may have to end the call.
🌐 Please ensure you are able to communicate with our team in English so that we can understand your enquiry and assist you correctly.
Calls may be terminated where these issues prevent our team from communicating effectively.
Our phone lines are extremely busy, and every minute counts. By following the above, you’re helping us answer more customers and provide a faster service to everyone.
Thank you to all of our genuine customers for your patience, understanding and cooperation. ❤️
