Norfolk Computer Services

Norfolk Computer Services Norfolk Computer Services delivers affordable expert IT support and advice to small businesses.

What to do if you think you’ve clicked a dodgy link...It can happen, even to careful people. What matters is what you do...
17/06/2026

What to do if you think you’ve clicked a dodgy link...

It can happen, even to careful people. What matters is what you do next.

Disconnect immediately by turning off your Wi‑Fi / unplug the network cable to stop anything spreading.
Don’t enter any details. If the link asked for passwords, card details, or codes be sure to close it straight away.
Delete any downloads that may have been automatically downloaded. Do not open them.
Run a security scan using your antivirus or business security tools as soon as possible.
Change your passwords starting with email, Microsoft 365, banking, and anything important. Ideally from a different device if you can.
Enable 2FA/MFA if it is not already enabled.
Check bank accounts, credit cards and social media for any fraudulent activity.
Tell your IT support provider and your bank (if financial info may be affected).
At work, report it internally too.
Alert your contacts if your email may have been compromised telling them not to click on any links from you.
Be alert for follow‑up scams, fraudsters often try again once they know a link was clicked.

If you only clicked the link but did not enter data, the risk is lower but not zero. It is still recommended to run a scan, as the link might have initiated a "drive-by download" of malware.

No signal? No stress. You can download maps in Google Maps and still get directions even without mobile data or Wi‑Fi.Ho...
09/06/2026

No signal? No stress.

You can download maps in Google Maps and still get directions even without mobile data or Wi‑Fi.

How to do it:
Open the Google Maps app
Make sure you’re online and signed in
Tap your profile picture (top right)
Select Offline maps
Tap Select your own map
Adjust the area you need
Tap Download
This works on iPhone and Android, it saves mobile data and is ideal for rural areas.

June already! Best month of the year 😊
01/06/2026

June already! Best month of the year 😊

Spyware and adware often sneak onto devices without you realising.Spyware quietly monitors activity, potentially capturi...
21/05/2026

Spyware and adware often sneak onto devices without you realising.

Spyware quietly monitors activity, potentially capturing passwords, emails, or browsing habits.

Adware floods your screen with unwanted ads and can slow devices down or open the door to more serious threats.

Keeping software up to date, avoiding suspicious downloads, and using proper security tools can dramatically reduce the risk.

If your laptop or PC feels slow, behaves oddly, or won’t stop showing ads, it might be time for a check‑up.

LLM Data Exposure: the quiet risk hiding in everyday AI useLarge Language Models (LLMs) are powerful productivity tools ...
13/05/2026

LLM Data Exposure: the quiet risk hiding in everyday AI use

Large Language Models (LLMs) are powerful productivity tools but they’re also not designed to understand confidentiality. When staff paste emails, code, contracts or customer data into public AI tools, that information may leave your control entirely.

Common risks include:
• Sensitive data being logged or stored by AI providers
• Accidental disclosure through AI outputs
• Compliance issues (GDPR, IP protection, client confidentiality)

AI can be used safely but now is the time to implement:
• Clear AI usage policies
• Approved, secured AI tools
• Staff training on what must never be shared

If your business is using AI without the appropriate policies, it’s time to review the risk.

No signal? No stress. You can download maps in Google Maps and still get directions even without mobile data or Wi‑Fi.Ho...
05/05/2026

No signal? No stress. You can download maps in Google Maps and still get directions even without mobile data or Wi‑Fi.

How to do it:
Open the Google Maps app
Make sure you’re online and signed in
Tap your profile picture (top right)
Select Offline maps
Tap Select your own map
Adjust the area you need
Tap Download

This works on iPhone and Android, it saves mobile data and is ideal for rural areas.

SaaS = Software as a ServiceInstead of installing software on your computer, you access it online. Think Microsoft 365, ...
27/04/2026

SaaS = Software as a Service

Instead of installing software on your computer, you access it online. Think Microsoft 365, Teams, or Dropbox.

- Always up to date
- Access anywhere
- No installs needed

How to Turn On Undo Send in OutlookOutlook on the Web (Outlook Online)This is the version most people use via a browser ...
16/04/2026

How to Turn On Undo Send in Outlook

Outlook on the Web (Outlook Online)

This is the version most people use via a browser and it’s the easiest place to enable Undo Send.

Open Outlook Online: https://outlook.office.com
Click the Settings icon (top right)
At the bottom of the panel, click View all Outlook settings
Go to Mail & Compose and reply
Scroll to Undo send
Drag the slider to choose a delay: 0–10 seconds
Click Save

How it works:
After you hit Send, an “Undo” link appears at the bottom of the screen for the number of seconds you selected.

New Outlook for Windows (the one that looks like the web version)

Microsoft is rolling out Undo Send here too, check if your version has it.
Open Settings
Go to Mail
Look for Undo Send
Set a delay and save

If you’re using the new Outlook UI, it will look almost identical to the web settings.
Classic Outlook App (the old desktop version)

Classic desktop Outlook does NOT include Undo Send, but you can create a rule that delays every outgoing email slightly:
Go to File & Manage Rules & Alerts
Choose New Rule
Start from a blank rule and Apply rule on messages I send
Add a condition only if you want (or skip)
Select “Defer delivery by X minutes”
Set 1–2 minutes
Save

This won’t give you a button, but it will delay all outgoing mail so you can catch mistakes.

Outlook Mobile (iOS/Android)
Undo Send is being introduced gradually, but not all accounts have it yet.

If available:
When you press Send, an Undo option briefly appears at the bottom.
There is currently no configurable delay in mobile settings.

Address

Hethel Engineering Centre
Wymondham
NR148FB

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

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