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CXHyve, Tbilisi (2026)

22/06/2023

Balancing In-House 🏢 and Outsourced Support 🌐

Finding the optimal balance between in-house and outsourced customer support is a decision that requires careful consideration. While outsourcing customer support offers numerous benefits 📝 maintaining a core in-house support team is essential for retaining control, ensuring domain knowledge 📖 and seamless collaboration with other departments 🏬. It is crucial to strike the right balance based on factors such as the volume and nature of customer inquiries 📧 the need for specialization, cost considerations, and the overall strategic objectives of the business. Companies should evaluate their unique requirements and create a support structure that leverages the strengths of both in-house and outsourced resources

19/06/2023

Outsourcing sales 📊 can lead to significant cost savings for businesses. By outsourcing, companies can avoid the expenses associated with hiring, training, and managing an in-house sales team💸. External sales agencies often work on a contract basis, providing services tailored to a company's specific needs. This flexibility allows businesses to scale their sales efforts up or down, depending on market conditions, without incurring additional fixed costs.

Sales outsourcing provides access to a pool of sales professionals 👨‍🏫👩‍🏫 who possess specialized skills and industry knowledge. These experts are equipped with the latest sales techniques, market insights 💹📈📉 and customer behavior trends. Leveraging their expertise can help businesses enhance their sales strategies, refine their messaging 🗨💬 and improve overall sales performance. By outsourcing, companies can tap into a wealth of experience that may not be available internally.

15/06/2023

✔ Benefits of Outsourcing Customer Support ✔

Customer support is a critical aspect of any business, and outsourcing this function can bring numerous advantages📈. By partnering with a reputable customer support service provider, companies can ensure 24/7 availability, multilingual🈂️ support, and access to experienced professionals who excel in handling customer queries and concerns. Outsourcing customer support can also result in reduced operational costs💵📉, as external providers can often provide services at a lower price point compared to maintaining an in-house customer support team. Furthermore, outsourcing enables businesses to deliver exceptional customer experiences, improve customer satisfaction levels, and focus on core business activities

12/06/2023

The Role of Outsourcing in Talent Acquisition 📋📝📄

Talent acquisition is a crucial function for businesses aiming to attract and retain top talent. Outsourcing can play a significant role in streamlining and optimizing talent acquisition processes. By partnering with external recruitment specialists or agencies, companies can tap into a vast global talent pool 🌐. These specialists possess extensive experience, networks, and resources to identify, evaluate, and attract highly skilled candidates. 👩‍💼👨🏻‍💼 Outsourcing talent acquisition can expedite the hiring process, reduce time-to-fill vacancies, and provide access to specialized skills that may not be readily available internally.

05/04/2023

Outsourcing can be done in various areas of a business such as customer support, accounting, IT services, and marketing. Start-ups can use outsourcing to access expertise that may not be available in-house or in their local market. For example, a software start-up based in the United States may outsource programming work to developers based in other countries.
Another advantage is increased efficiency. Outsourcing allows start-ups to access a pool of skilled professionals who are specialized in various fields. These experts can complete tasks faster and more efficiently than an inexperienced employee.

03/04/2023

By outsourcing your work to us, you can take advantage of our expertise and experience in various fields. Our team consists of skilled professionals who are committed to delivering high-quality work within the agreed timeframe. We understand that time is money, which is why we strive to complete tasks efficiently without compromising on quality.
Outsourcing your work to us also means that you can focus on other important aspects of your business while we handle the rest. Trust us with your workload and watch as we deliver exceptional results that exceed your expectations.

31/03/2023

Outsourcing customer support to a third-party provider has become increasingly popular among businesses, and for good reason. By outsourcing customer support to us, companies can save time and money while improving the overall customer experience.
Our team of experienced professionals is dedicated to providing top-notch customer service, handling inquiries and complaints with efficiency and empathy. We understand that every interaction with a customer is an opportunity to build trust and loyalty, which is why we prioritize communication skills and training for our staff.

29/03/2023

Start-up companies often outsource their business processes to reduce costs, increase efficiency, and gain access to specialized skills. Outsourcing allows start-ups to focus on their core competencies, such as product development and marketing, while delegating non-core tasks to third-party service providers. This approach not only saves time and money but also helps start-ups to scale up quickly.
However, outsourcing has its challenges too. Start-ups need to select reliable vendors who can deliver quality work at an affordable price point.

27/03/2023

Outsourcing has become a popular business strategy for companies looking to reduce costs and increase efficiency. At our company, we understand the importance of outsourcing and offer a variety of services to meet the needs of outsourcing companies. 🌍

One of our main services is customer support 🎧. We have a team of experienced professionals who are trained in handling customer inquiries, complaints, and feedback. Our team is available 24/7 to ensure that your customers receive prompt and efficient service.

25/03/2023

By outsourcing, companies can reduce their expenses in areas such as labor and infrastructure. For example, outsourcing customer service to a call center in another country where wages are lower can significantly reduce labor costs. Moreover, by outsourcing, a company may not have to invest in expensive equipment or technology required for certain operations.

In conclusion, the cost-effectiveness of outsourcing is undeniable. By delegating certain tasks to external companies or contractors that specialize in those areas, businesses can save money while still maintaining high-quality services/products.

17/07/2022

We are !!

CXHyve is a Call Center start up in Tbilisi with a focus on Exceptional Customer Service and creating customer value. CXHyve prides itself in being new and fresh in the market to change for the better the way customer service should be. We search for team members who will support an exciting startup expanding into European, Middle East and Asian markets.

We are looking for people who love to help people!
Our current role we are hiring for is to help new mothers find the best products for young children. The website of the products is available globally.

The company we are supporting is the 1st and largest online shopping site in the Middle East for mothers, baby and children.

Daily activities of the job:

Answer Calls, Emails, Chats from customers who would like to purchase a product from the website

Help new mothers compare products on the website to help them know what is the best product for them

Support with customer inquiries and raise service requests if they have any issues with the product

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Keep up to date on website products to best support customer

Qualifications we are looking for:

Preferred: Mothers who have young children and love to help other mothers with baby and children products!

Must be able to speak English as the customers will be English speaking.

Verbal communication
Phone skills
Listening
Data entry skills
reporting
Customer focus
Customer service (CSAT and NPS)
Attention to detail
Professionalism
Multi-tasking

Education, Experience, and Licensing Requirements:
Having own laptop/pc is a must
Strong internet connection is a must
Previous customer service experience, especially in particular industry will be an advantage.
Fluent English level is a must
Arabic language knowledge will be a huge advantage but not require

What we offer:
Monthly salary 800 GEL net + Bonus up to 300 GEL net
Medical insurance
5-day work week
Possibility for career growth
Work from home team

If you are interested in vacancy, please send CV on email [email protected] by writing job title in subject section.

Deadline for position 09/15/2022

We wish you best of luck during the interview!

10/05/2022

We are !

CXHyve is a Call Center start up in Tbilisi with a focus on exceptional customer service and creating customer value. CXHyve prides itself in being new and fresh in the market to change for the better the way customer service should be. We search employees who will support an exciting startup expanding into European and Asian market.

Position: Ukrainian Speaking Outbound Calling for Surveys Call Center Representative

Job Responsibilities:

** Make outbound calls to a customer list provided to ask Survey questions and document answers.
** Outbound calls will be to Ukraine
** Informs clients by explaining procedures; answering questions;
** Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Qualifications/Skills:

** Verbal communication
** Phone skills
** Listening
** Data entry skills
** Reporting
** Customer focus
** Customer service (CSAT and NPS)
** Attention to detail
** Professionalism
** Multi-tasking.

Education, experience, and licensing requirements:

** University/college degree is an asset
** Own laptop/PC is an asset
** Strong internet connection is a must
** Previous customer service experience, especially in particular industry, preferred.
** Basic English level is a benefit
** Native Ukrainian language knowledge is a must.

What we offer:

** Medical insurance
** 5-day work week
** Possibility for career growth
** Possibility to work from home.

If you are interested in this vacancy, please send your CV to: [email protected] no later than 31th May 2022

We wish you best of luck during the interview!

CXHyve — це стартап Call-центр з Тбілісі. Основний фокус стартару: виняткове обслуговування і створення цінності для клієнтів. CXHyve пишається тим, що є відносно новим на ринку і готовий змінити на краще спосіб обслуговування клієнтів.
Отож, ми шукаємо співробітників, які допоможуть нам вийти на нові ринки, а саме: європейський та азійський.

Вакансія: Україномовний представник кол-центру для вихідних дзвінків із метою опитування

Обов'язки:

** Здійснюйвати вихідні дзвінки до наданого списку клієнтів для проведення опитування
** Вихідні дзвінки будуть на територію України
** Пояснення процедури опитування клієнтам; відповідь на запитання клієнтів;
** Підтримка та покращення якісних результатів, дотримуючись стандартів та рекомендацій; бажання покращити сервіс.

Кваліфікація/навички:

** Хороша вербальна комунікація
** Навички спілкування по телефону
** Уважність, вміння слухати
** Навички запису/ зберігання даних
** Введення звітності
** Клієнтоорієнтованість
** Обслуговування клієнтів (CSAT і NPS)
** Увага до деталей
** Професіоналізм
** Багатозадачність.

Вимоги до освіти, досвіду та навичок:

** Диплом університету/коледжу є перевагою
** Власний ноутбук/комп’ютер є перевагою
** Обов'язковий стабільний інтернет
** Попередній досвід обслуговування клієнтів, особливо в галузі опитувань є перевагою
** Знання англійської мови на базовому рівні є перевагою
** Обов’язкове знання української мови на рівні носія.

Що ми пропонуємо:

** Медичне страхування
** 5-денний робочий тиждень
** Можливість кар'єрного зростання
** Можливість працювати з дому

Якщо вас зацікавила ця вакансія, будь ласка, надсилайте своє резюме на адресу [email protected] не пізніше 31 травня 2022 р.

Бажаємо успіхів під час співбесіди!

CXHyve

22/06/2023

19/06/2023

15/06/2023

12/06/2023

05/04/2023

03/04/2023

31/03/2023

29/03/2023

27/03/2023

25/03/2023

17/07/2022

10/05/2022

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