18/05/2021
Our Partner Company is announcing vacancy for the position of Customer Support Center Operations Supervisor
About the Position:
The CSC Operations Supervisor will plan, execute, and manage the day-to-day operations of the Operations Team to process medical claims using industry-leading software systems in accordance with US laws and Healthcare Industry policies.
Responsibilities:
• Work closely with Executive Director and management team to set and/or implement policies, procedures and systems and to follow through with implementation
• Supervisory responsibilities include interviewing, selection and hiring
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
• Scheduling training for new and existing employees
• Planning, assigning and directing work
• Completing and discussing with employee’s performance appraisals
• addressing employee performance and corrective action plans
• Employee motivation and rewards
• Contributing to the budget discussion in collaboration with the director.
• Acquaint oneself with the fast-track program, suggest areas for improvement and plan accordingly
• Communicate client issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Forecast requirements, review workloads and manpower to ensure targets are met
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
• Accomplish operations and company mission by completing related results as needed
• Run a safe, injury/accident-free workplace
• Identify and address problems and opportunities for the company
Desired Skills and Experience:
• Excellent mastery in English, C1 level
• Conflict Management
• People Management
• Data Entry and Processing Skills
• Reporting Skills
• Deadline-Oriented
• Budget Development
• Critical Thinking and Problem-Solving Skills
• Planning and Organizing
• Teamwork
• Adaptability
• Tech-Savvy
Why work with Tianety:
• Competitive Salary
• Bonus System
• Health Insurance
• Opportunities to Learn and Develop
• Career Growth and Opportunity for Advancement in International Company
About the Company:
Tianety is an established American-owned company that manages our customer’s medical billing requirements. Tianety is opening a Customer Support Center (CSC) in Tbilisi, Georgia to handle our consistent growth and assistance to our customers.
Tianety promotes equal employment opportunities and complete workplace equality. Hiring decisions are centered on the candidate’s qualifications, willingness to learn & work for a growing team. Tianety’s management team does not discriminate on the basis of nationality, religion, gender or gender identity, age, sexual orientation, race, physical abilities or status in accordance with the Georgian Labor Code.
Interested candidates may send resumes and cover letter to [email protected] no later than 23:59 GMT+4 May 22, 2021. Resumes and letters shall be in English. Emails must have position title Operations Supervisor in the subject line.
Short-listed candidates will be selected for the interviews
