Michael Stevens Consulting (Ghana)

30/08/2012

Emotional Intelligence is a critical component for healthy teams and productive meetings. Have you been in a situation where you zoned out of an important me...

30/08/2012

Visit http://wwww.EmotionalIntelligenceWorkshops.com for more on Emotional Intelligence with Roger Reece. A lot of people are not aware of how they come acro...

28/06/2012

ARE YOU LOOKING FOR A JOB AS A CASHIERS OR TELLERS AT A BANK? ENROL FOR THIS SPECIALISED COURSE AT MICHAEL STEVENS CONSULTING.

About Michael Stevens Consulting, Ghana

07/06/2012

Ever wonde why most business contracts are lost? This is not because the product or offer is bad but because we fail to negotiate effectively. Similarly, productivity at the workplace is often very low because we fail to negotiate effectively with our managers, direct reports or peers. There is therefore the need to learn the art of negotiation. Register today for our training sessions on ADVANCED NEGOTIATION SKILLS.

Date: 13 – 15 June, 2012

This course is designed for experienced negotiators who are looking to develop their insights into advanced form of negotiation, in the more complex and challenging aspects of the negotiation process. It is a highly interactive course which will help participants examine the advanced negotiation process as it relates to the on-going demands of their business.

This course will again enable negotiators to grasp the mindset of expert negotiators and allow them to appreciate the “inner game” of beliefs and values as they apply to negotiations, and to discover how to consistently achieve a win-win approach to negotiations.

Course Outcome
At the end of the course, participants would have:
• Acquired a six-step process which can be used to plan negotiations, covering all necessary bases
• Developed and refined the five key skills crucial for expert negotiations – Creating Rapport, Sensory Acuity, the Yes Sets, Needs Definition and Sending Positive Messages.
• Understood how to build on one’s own strengths and overcome tensed negotiating situations
• Known how to avoid common pitfalls and effectively handle “dirty tricks”
• Understood conflicts in negotiations and how to reduce and handle them
• Acquired the techniques for effective communication

Course Content
• The Role, Perception and Beliefs of expert Negotiators
• Understanding and reducing Conflict in negotiation
• Determining and understanding personal conflict modes
• Understanding the Implications of the win/win Concept
• Techniques in effective Organisational communication
• Principles and techniques in negotiation
• Breaking Deadlock
• Preventing negotiable situations
• Controlling the negotiation and influencing process
• Influencing and assertive skills

Target Audience
Senior Managers, Departmental Heads, Principal Managers, Directors, Consultants.

Fee: GHC450

CALL 0302 234 103/5 TO RESERVE YOUR PLACE TODAY!

04/06/2012

Are you a manager who seeks to understand the Finances of your business/organisation better? Join us for our next training session:

June 7 – 8 2012: FINANCE FOR NON-FINANCE MANAGERS
Finance is one of the most important aspects of business management. Without proper financial planning a new enterprise is unlikely to be successful. Managers therefore need to understand finance to manage effectively.

During this course, participants will be systematically exposed to the subject, starting from the basic principles of reading accounts, understanding the terminologies, being able to influence and control key financial measurements, Target and budgets. The programme will enable participants gain confidence in developing financial negotiations, participate in meetings where the 'finances' are being discussed, build and monitor their own budgets.

Course Outcome - At the end of the course participants will :
• Know the differences between capital vs. revenue
• Know the differences between accrual accounting vs. cash accounting.
• Be able to use the balance sheet to examine assets and liabilities
• Understand the income statement in detail
• Understand the use of ratio analysis for evaluating performance
• Understand the importance of business units in achieving corporate business

Course Content:
• Learning The Language: Financial Jargons
• Accounting Conventions, Standards And Accounting Management
• Your Financial Statements: Interpreting Your Company’s Financial Plans
• Understanding Cash- Flow Statement
• Critical Component 1 : Analyzing Income Statement
• Analyzing Balance Sheet
• Master Budget & Project Budgeting
• The meaning of key ratios such as Return on Capital Employed, Return on Investment and other key ratios and the factors that affect them.
• Assessing business performance and using accounting and cash-based ratios.
• Costing And Costs Analysis

Target Audience
Non-Financial Managers, Credit Analysts/Officers, Administrators, Medical Officers, Architects, Legal Practitioners, Pharmacists

Fee: GHC450

01/06/2012

Pictures from 3-Day Intensive Training on Managing Credit

31/05/2012

Lessons for you ahead of our next training on Negotiation Skills.

http://www.Negotiation-Skills.org Negotiation Guru Alan McCarthy shares top 10 tips that Fortune 100 companies such as SAP, Oracle and Microsoft use.

31/05/2012

JOIN US FOR OUR NEXT TRAINING PROGRAMME
------------------------------------------------
JUNE 13 – 15 2012: ADVANCED NEGOTIATION SKILLS
------------------------------------------------
This course is designed for experienced negotiators who are looking to develop their insights into advanced form of negotiation, in the more complex and challenging aspects of the negotiation process. It is a highly interactive course which will help participants examine the advanced negotiation process as it relates to the on-going demands of their business.

This course will again enable negotiators to grasp the mindset of expert negotiators and allow them to appreciate the “inner game” of beliefs and values as they apply to negotiations, and to discover how to consistently achieve a win-win approach to negotiations.

Course Outcome:
At the end of the course, participants would have:
• Acquired a six-step process which can be used to plan negotiations, covering all necessary bases
• Developed and refined the five key skills crucial for expert negotiations – Creating Rapport, Sensory Acuity, the Yes Sets, Needs Definition and Sending Positive Messages.
• Understood how to build on one’s own strengths and overcome tensed negotiating situations
• Known how to avoid common pitfalls and effectively handle “dirty tricks”
• Understood conflicts in negotiations and how to reduce and handle them
• Acquired the techniques for effective communication

Course Content:
• The Role, Perception and Beliefs of expert Negotiators
• Understanding and reducing Conflict in negotiation
• Determining and understanding personal conflict modes
• Understanding the Implications of the win/win Concept
• Techniques in effective Organisational communication
• Principles and techniques in negotiation
• Breaking Deadlock
• Preventing negotiable situations
• Controlling the negotiation and influencing process
• Influencing and assertive skills

Target Audience:
Senior Managers, Departmental Heads, Principal Managers, Directors, Consultants.

Fee: GHC450

CALL 0302 234103/5 TO BOOK A PLACE TODAY!

31/05/2012

http://www.youtube.com/watch?feature=endscreen&NR=1&v=_Hd8XI42i2M

Musician Dave Carroll tells the story of how his customer complaint video "United Breaks Guitars" became on online sensation, at the BRITE '10 conference. Ca...

31/05/2012

The result of poor customer satisfaction in today's market is enormous. Customers can express their disappointment on limitless platforms, often unknown to you. Take charge of your business reputation today, don't neglect social media and other online platforms.

You saw the video now GET THE BOOK: http://www.UnitedBreaksGuitarsBook.com. Looking for a unique speaker for your next event: http://www.UnitedBreaksGuitars....

31/05/2012

Training great group of people from UniBank, Hull Blyth Ghana and Security Exchange Co.

17/05/2012

One of the biggest investments you can make in your company's future is to inest in Human Resource Training.