Headlines Consults Inc.

Headlines Consults Inc. Skilled in managing transitions, building consensus, and sustaining collaboration across diverse teams and contexts.

Customer Service & Hospitality Consultant | Dispute Resolution Expert | Trainer & Coach
Resolve conflicts and Build exceptional customer experiences.
✨
Services: Customer Service • Dispute Resolution •Hospitality Setup • Decluttering • Etiquette Coaching Experienced Alternative Dispute Resolution (ADR) Specialist with over two decades of cross-sector expertise in dispute resolution, hospitality m

anagement, and administrative leadership in Ghana and the UK. Adept in negotiation, office administration, mediation, strategic planning, and stakeholder engagement, with a strong commitment to promoting peaceful dispute resolution and operational excellence.

Join us!!!
30/10/2025

Join us!!!

28/10/2025

💼 Customer Service Mastery Series – Elevate Your Team’s Performance! 🌟

Are you ready to transform ordinary service into extraordinary experiences? 🚀
Join me as we explore practical coaching and insights designed to help service professionals deliver excellence every time!

✨ Topics we'll cover:
🔹 Attitudes for Service
🔹 Coaching a Service Team
🔹 Complaint Resolution
🔹 Creating Loyal Customers
🔹 Cross & Up Selling
🔹 Customer Follow-Through
🔹 Effective First Impressions (Face-to-Face)
🔹 Generating Customer Interest
🔹 Internal Customer Service
🔹 Managing Customer Expectations
🔹 Overcoming Obstacles to Service
🔹 Referrals & Suggestion Selling
🔹 Service-to-Sales Conversion
🔹 Telephone Skills (Inbound & Outbound)

💡 Whether you’re in hospitality, retail, or customer relations, these sessions will inspire, equip, and empower you to turn every customer interaction into an opportunity for success!

Stay tuned for upcoming videos, workshops, and coaching reels right here on this page.

STAY TUNED!!!
28/10/2025

STAY TUNED!!!

28/10/2025

Something Exciting is Coming! 🌟

Get ready for a new series of videos and reels packed with insights, expert tips, and real-life lessons on:
💡 Customer Service Delivery
🏨 Hospitality Excellence
👥 Recruitment Strategies
📊 Industry Research
🎓 Training & Coaching for Professionals

Whether you’re a business owner, team leader, or service professional — these episodes will help you elevate your skills, enhance client experiences, and grow with confidence.

📅 Stay tuned right here — first video drops soon!
Follow, share, and join the journey toward service excellence and professional mastery.

28/10/2025

Turning Service Into an Experience.
Every interaction is an opportunity — to serve better, communicate clearer, and build trust that lasts.
As a Customer Service, ADR & Hospitality Consultant, I help individuals and organizations create exceptional service cultures, resolve conflicts effectively, and deliver excellence at every touchpoint. ✨
Because true professionalism isn’t just what you do - it’s how you make people feel.

28/10/2025

Elevating Standards. Empowering People. Transforming Service. 🌟
I’m passionate about helping individuals and businesses deliver excellence through Customer Service, Alternative Dispute Resolution (ADR), and Hospitality Management.
From creating memorable guest experiences to resolving workplace conflicts with professionalism and grace — I believe service is not just a skill, it’s a culture. 💼✨
Let’s connect, collaborate, and raise the bar together!

Address

Off The Valco Roundabout Comm 4. Tema. Opposite The Apple Hotel
Tema
00233

Telephone

00233 (0) 202 585 615

Website

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